Experienced financial aid, admissions, and career counselor who has earned trust and respect from students, colleagues and administration for 12 years. Results-oriented Account Manager who excels in revealing customer needs and delivering solutions. Accomplished counselor in building loyal customers and client base to achieve both short and long-term organization goals, along with individuals to enhance student's success.
Conducts needs analysis in compliance with federal criteria to determine the relative eligibility of each financial aid applicant.
Conducts verification of student and parent application data in compliance with federal criteria.
Determines the types and amounts of financial aid to be awarded through the packaging process according to federal, state and institutional requirements. Monitors individual student awards. Resolves data conflicts and over awards.
Works with Financial Aid Coordinator on individual student appeals concerning eligibility. Utilizes professional judgment to adjust a student's eligibility based on documented mitigating circumstances in accordance with federal statutes. May refer complex eligibility situations to the Financial Aid Coordinator.
Provides financial aid counseling to students and parents regarding all aspects of financial aid process. Makes necessary referrals to other student service offices.
Provides support to students experiencing family, personal or economic crises which may impact school performance. Specific focus on working with special needs populations to identify unique needs and coordinate appropriate services.
Monitors and evaluates satisfactory academic progress of students. Assists Financial Aid Coordinator with adjudication of student appeals relating to academic progress.
Interacts with appropriate outside entities in order to facilitate the student eligibility process.
Participates in the development of institutional financial aid policies and procedures that will positively impact efficiency and quality of service provided.
Maintains appropriate documentation via data entry system.
Participate in annual training and professional organizations to keep abreast of new information and program changes to be implemented.
Performs other duties as assigned.
Volunteer, Habitat for Humanity, 2002 & 2005
Little League, Coach, 2005-2008
Joy Junction Women's shelter - 2012;2014
Academic advising, ads, budgets, coaching, interpersonal skills with students, assisted in employee training, forecasting and projecting data, and SQL familiar.
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