Highly motivated and meticulous professional offering 20 years supporting the legal field, with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experience in delivering executive support to business operations. Dependable and detail-oriented, managing multiple tasks and priorities. Broad experience includes office management, accounts payable and receivable, invoicing, and information management. Comfortable working independently or as part of supportive team.
Skills
Industry-specific DBMS
Senior leadership support
Customer relationship management
Accounts payable and receivable
Invoicing and billing
Understands confidentiality policies
Office Administration
Team-oriented
Electronic Records Management
Slack
Customer Service
A/P and A/R Proficiency
Verbal and Written Communication
Research and Analytical Skills
Multitasking and Time Management
Experience
09/2021 to Current
Financial Administrative AssistantAlabama State University – Montgomery, AL,
Leveraged billing systems and tools to prepare and distribute customer invoices based on billing criteria.
Reviewed and analyzed vendor contracts to resolve billing issues with vendors and carriers.
Spearheaded simplification initiatives and operational strategies to improve boost invoicing efficiencies and drive client satisfaction.
Drove integrity of accounting information by recording, verifying and entering accounts payable and accounts receivable transactions.
Investigated and reported past due invoices and delinquent accounts to reduce number of unpaid and outstanding accounts.
Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
Executed account updates and noted account information in company data systems.
Developed strong professional rapport with attorneys and clients, answering
Responded to client and vendor questions regarding invoicing, payments and account status to maintain high satisfaction levels.
Maintained historical records by scanning, filing, and organizing digital documents.
Identified internal development opportunities and developed solutions by delivering comprehensive, standardized and hands-on training to staff on improved procedures.
Checked vendor payments and other accounting disbursements for accuracy and compliance, including IOLTA account transactions.
Consolidated business data into internal financial reports for attorneys to simplify and highlight areas of concern and opportunity for revenue.
Supported budget, trend and forecasting operations to help company meet goals and make financial plans.
Interpreted and applied legal, contractual and accounting requirements to maintain compliance.
Designed, initiated, and maintained detailed and efficient administrative processes to provide accuracy and efficiency.
Contributed efficient verbal, written, and email communication between judges, court administration, government agencies and attorneys.
Supervised office inventory, oversaw supply levels, purchases for office operations, and equipment maintenance.
Monitored all case activity, dockets, deadlines, workflow, and trust accounts.
Developed effective record tracking systems in paper and digital files.
Provided strict confidentiality and legal ethics in all communications.
Addressed case, procedural, and invoicing/account inquiries from clients.
Performed all invoicing, collection and revenue reporting functions for business generating over $300,000 annually.
Drafted pleadings and other legal documents in civil litigation, filed pleadings with Court Clerk, and docketed hearings attorneys and Judge's bailiffs.
Organized exhibits for trial, prepared materials/supporting documentation for attorneys, witnesses, and court admittance.
Managed master calendar for two attorneys, including appointments, hearings, and procedural deadlines.
Reviewed accounts for payment policy compliance, arranged debt repayments, established repayment schedules based on firm policy.
Created hiring process for new position within firm, including job description, application distributed online, conducted interviews, and recommended potential applicants to Owner.
Trained incoming staff on office procedures and case-specific duties.
03/2014 to 07/2016
Receptionist /Customer Service
RepresentativeDennis Chaumont State Farm – City, STATE,
Managed more than 50 incoming calls per day
Greeted visitors, assessed needs and directed to appropriate personnel
Resolved complaints and answered account-related questions
Maintained daily calendars, set appointments with clients and planned
daily office events
Oversaw office inventory by restocking supplies and submitting purchase
orders
Liaised with agent and corporate office facilitating life insurance policy
application procedure with customer
Assessed customer needs and upsold products and services to maximize
insurance and financing sales
Documented conversations with customers to track requests, problems and
solutions, cultivating impactful relationships with customers by
referencing this information in communication
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