Organized and dependable banking/finance professional who excels at processing high volumes of error-free transactions and meeting scorecard goals.
Analyst with extensive experience in Property Preservation. Proficiencies include Client-dispute file reviews and ability to develop good client rapport. .
MS office Word, Excel, Outlook, Microsoft Access, power point, WebEx Player/recorder, MS DOS operating systems.
- Exceptional customer service
- MS Office proficient
- Sales expertise
- Reliable
- Organized
- Strong work ethic
- Energetic
Accounting Skills
- Operated computers programmed with accounting software to record, store, and analyze information.
Documentation
- Wrote and edited documents to keep staff informed on policies and procedures.
Process Improvement
- Created new departmental procedures manual.
- Assessed organizational training needs.
Promoted to Claims Researcher Lead after within a year after gaining full time employment.
Selected by upper management to attend a Six Sigma training for 3 business days.
Appointed by the Director of Finance, to accompany the Customer Relations Director on a client/company conference meet and greet in Troy, MI. Our objective goal was to form great client rapport in order to gain a better understanding of the clients’ wants and needs.
Austin, TX, 08/2015 - 2015
•Provide direction, instructions and guidance to the Compliance/Research group (Property Preservation).
•Delegating tasks to team members.
•Trained fellow associates of the department.
•Manage the flow of day to day operations.
•Create reports to update the management on the teams’ progress.
•Resolve client disputes within company guidelines and based on investor/insurer guidelines and/or regulations.
•Negotiate amicable settlements with CFS clients and contract vendors when traditional resolutions are not an option.
•Analyze documentation to recommend the best solution for CFS clients and contract vendors, in hopes of preventing future disputes.
•Identify the risk and/or potential risk situations, resulting in loss of revenue.
•Communicate regularly, verbal and written, with clients and contract vendors; engage in monthly re-dispute meetings or conference calls with the clients to go over escalated loan reviews.
•Provide back up for the Team Supervisor and Manager.
•Managed and supported multiple special projects for several managers.
Avon, OH, 07/2009 - 01/2015
- Provide direction, instructions and guidance to the Compliance/Research group.
- Delegating tasks to team members.
- Trained fellow associates of the department.
- Manage the flow of day to day operations.
- Create reports to update the management on the teams' progress.
- Resolve client disputes within company guidelines and based on investor/insurer guidelines and/or regulations.
- Negotiate amicable settlements with CFS clients and contract vendors when traditional resolutions are not an option.
- Analyze documentation to recommend the best solution for CFS clients and contract vendors, in hopes of preventing future disputes.
- Identify the risk and/or potential risk situations, resulting in loss of revenue.
- Communicate regularly, verbal and written, with clients and contract vendors; engage in monthly re-dispute meetings or conference calls with the clients to go over escalated loan reviews.
- Provide back up for the Team Supervisor and Manager.
- Managed and supported multiple special projects for several managers.
- Knowledgeable and proficient in MS office Word, Excel, Outlook, Blacknight, Fiserv, MCS 360, Vendor Plus, Proplink, and Yardi (Ocwen & Wells Fargo), MS Dos, Iclear.
City, STATE, 2007 - 2009
- Research loan accounts relative to Loss Control.
- Collects and reviews raw data (i.e.
- completion reports, invoices, photographs, documents) to support final conclusion.
- Communicates inter-departmentally interviews when necessary for on- going debits.
- Creates correspondence, reports and other documents.
- Faxes debit memos to respective vendors.
- Review and responds to vendor's inquiries concerning debit memos.
- Develops and recommends debit/disputes strategy for the organization which will result in a less financial exposure over the long run.
- Trained fellow associates of the department.
- Knowledgeable and proficient in MS office Word, Excel, Outlook, Fiserv, Vendor Plus, Proplink, and Yardi (Ocwen), MS Dos.
City, STATE, 10/2007 - 02/2008
- Product sales; cell phones, phones cases, Bluetooth, etc.
- Customer Support regarding services, products, and any other information necessary in making purchasing decisions.
- Reconciliation of daily post sales figures.
- Transport the daily earnings to the company's bank for deposit.
City, STATE, 06/2004 - 04/2007
- Contacting the Sr.
- Lien mortgage holder in order to pursue the interest on a property in which Countrywide services the Second (or Jr.) Lien on a common debtor.
- Contact was only made on accounts that were 90 days delinquent for non-payment.
- Determine if the debtor has filed Bankruptcy or if property has been referred to Foreclosure.
- Due to privacy policies, certain documents required to be sent to the Sr Lien holder; and proof that Countrywide serviced the Jr.
- Lien.
Analytical Skills, A/P, Credit, client, clients, Customer Relations, Customer Service, Customer Support, data entry, debit, direction, documentation, Faxes, Finance, financial, Inventory, Leadership, Director, client conference call meetings, Client Relations, Microsoft Access, Excel, mail, MS office, office, Outlook, power point, Word, MS DOS, operating systems, Oracle, Organizational Skills, policies, progress, purchasing, rapport, Research, Retail sales, sales, settlements, strategy, Supervisor, switchboard, Switchboard operator, phones, Written
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School Attended
- Credits- Remington College
- Eastern Hills High School
Job Titles Held:
- File Audit Clerk
- Claims Resolution Lead
- Researcher ll
- Sales Rep
- Default Specialist
Degrees
- High School Diploma
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