field traffic controller resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

  • Performance Improvements
  • Cross-Functional Team Management
  • Supervision and Training
  • Staff Scheduling
  • Recruitment and Hiring
  • Business Leadership
  • Decision Making
  • Quality Assurance
  • Performance Evaluation and Monitoring
  • Team Leadership
  • Hiring and Onboarding
  • Training Management
  • Staff Development
  • On-the-Job Training
  • Verbal and Written Communication
  • Detail-Oriented
  • New Hire Training
Field Traffic Controller, 03/2017 - Current
Republic Services, Inc. Union City, TN,
  • Alerted customers and supervisors of route delays in real time.
  • Monitored dispatch board and adjusted call priorities regularly based on customer needs.
  • Liaised with customers to provide logistics for technicians and coordinate service call completion.
  • Answered Echats or redirect calls to appropriate colleagues and manage customer needs.
  • Appraised, forecasted and determined conditions and strategies to achieve goals and objectives.
  • Maintained positive working relationship with fellow staff and management.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Followed up with customer accounts to resolve OTA/ customer concerns.
General Manager, 02/2015 - 03/2017
Concealed Coalition Cheyenne, WY,
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Led employee evaluations with constructive feedback to boost performance.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Guided management and supervisory staff to promote smooth operations.
  • Created schedules and monitored payroll to remain within budget.
  • Supervised employees through planning, assignments and direction.
  • Administered employee discipline through verbal and written warnings.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Regional Training Manager, 12/2012 - 02/2015
Raising Canes Chicken Hattiesburg, MS,
  • Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
  • Presented training information via role playing, simulations and team exercises.
  • Oversaw training courses and promotional paths for professionals and leaders.
  • Effectively trained instructors and supervisors on techniques for managing employees.
  • Managed training calendar for entire fiscal year, including setting course plans, training spaces and department rotations.
  • Conducted evaluations of training courses to uncover areas in need of improvement.
  • Mentored team members to succeed and advance within department and company.
  • Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
  • Analyzed each department's training needs and developed new training programs based upon data collected.
Shift Leader, 09/2010 - 12/2012
Race Trac Petroleum City, STATE,
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Assessed company operations for compliance with safety standards.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Managed daily workflow and scheduled staff for adequate coverage.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Checked orders for quality and completeness.
  • Delegated tasks to employees and monitored activities and task completion.
Education and Training
Bachelor of Arts: Business Administration, Expected in 10/2020
Ashford University - San Diego, CA
Status -
Master of Science: Psychology, Expected in
The University of Arizona Global Campus - Chandler, AZ
Status -

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Resume Overview

School Attended

  • Ashford University
  • The University of Arizona Global Campus

Job Titles Held:

  • Field Traffic Controller
  • General Manager
  • Regional Training Manager
  • Shift Leader


  • Bachelor of Arts
  • Master of Science

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