Field Technical Specialist/Technical Coordinator Resume Example Cox Communications

FIELD TECHNICAL SPECIALIST/TECHNICAL COORDINATOR

Professional Summary

While working for Cox Comm over the last 30 years my biggest strength is Customer Service, working directly with internal and external customers to help resolve any ongoing issues with service or to help trend any possible software issues. My other strengths include:

Team Player
Problem Solving
Technical
Communication Skills
Coaching People
Quick Learner
Positive Attitude

Skills

Customer service
Supervision
Hardware and software installations
Problem resolution
Technical Support And Assistance
Technical Troubleshooting

Career And Technical Education
Field Installations
Troubleshooting Technical Issues
Technical Reports
In-Field Technical Support
Field Technical Services

Work History

02/2008 to Current

Field Technical Specialist/Technical CoordinatorCox Communications – San Diego, CA

Reviewed technical documents and collaborated on customized design to achieve process improvement and compliance.
Guided staff technology use, assisting with troubleshooting and quality control to streamline operations.
Delivered polished presentations detailing technical specifications and benefits of new systems and components.
Conducted root cause analysis of vehicle systems to locate and correct problems.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Trained and mentored, new personnel hired to fulfill various roles.
Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
Built strong relationships with customers through positive attitude and attentive response.
Provided primary customer support to internal and external customers in fast-paced environment.

02/2000 to 02/2008

Expert Universal TechCox Communications – San Diego, CA

Used hand and power equipment for hoisting, measuring, testing and drilling of various types of installations.
Commissioned staff members for specific projects and tasks, tracked activities and solved complex issues to enhance productivity.
Installed new telephone systems, managed configuration and delivered end user training.
Enhanced performance and maintained work requests, orders, prices and documents.
Participated in several training classes for Sales and Technical training.
Resolved on-site, technical and account problems and boosted customer ratings.
Educated and trained new hires on company processes, eliminating process gaps.
Provided primary customer support to internal and external customers in fast-paced environment.
Offered advice and assistance to customers, paying attention to special needs or wants.
Consulted with outside parties to resolve discrepancies and create effective solutions.

02/1998 to 01/2000

Business Services TechCox Communications – San Diego, CA

Provided primary customer support to internal and external customers in fast-paced environment.
Offered advice and assistance to customers, paying attention to special needs or wants.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Linked computers to network and peripheral equipment, including printers and scanners.
Used hand and power equipment for hoisting, measuring, testing and drilling of various types of installations.
Installed new telephone systems, managed configuration and delivered end user training.
Participated in several training classes.
Resolved on-site, technical and account problems and boosted customer ratings.

12/1991 to 01/1998

Installation Repair TechnicianCox Communications – San Diego, CA

Provided primary customer support to internal and external customers in fast-paced environment.
Offered advice and assistance to customers, paying attention to special needs or wants.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Leveraged sales expertise to promote new products and capitalize on upsell opportunities.
Boosted sales revenue by skillfully promoting diverse product options.
Used hand and power equipment for hoisting, measuring, testing and drilling of various types of installations.
Enhanced performance and maintained work requests, orders, prices and documents.
Participated in several training classes for customer service and technical training.
Resolved on-site, technical and account problems and boosted customer ratings.
Educated and trained new hires on company processes, eliminating process gaps.
Followed all company guidelines regarding safety procedures when out in field.
Maintained updated knowledge of all equipment, products and services to properly educate customers.

Education

Associate of Arts: General StudiesCuyamaca College - El Cajon, CA

Continuing education.

Associate of Arts: General StudiesGrossmont College - El Cajon, CA

Continuing education.

01/2010

Master Tech
JONES NCTI - Denver, CO

Master Tech Program online.

Camping, golfing, body surfing, hiking

On my free time I enjoy the outdoors. I recently moved to North Carolina and Im very excited about all the outdoor activity. Love the Blue Ridge Mountains and the beaches.

Resume Overview

Companies Worked For:

Cox Communications

School Attended

Cuyamaca College
Grossmont College
JONES NCTI

Job Titles Held:

Field Technical Specialist/Technical Coordinator
Expert Universal Tech
Business Services Tech
Installation Repair Technician

Degrees

Associate of Arts : General Studies
Associate of Arts : General Studies
Master Tech

Field Technical Specialist/Technical Coordinator Resume Example

Resume Score: 80%

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