Field Technical Specialist/Technical Coordinator Resume Example
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FIELD TECHNICAL SPECIALIST/TECHNICAL COORDINATOR
Professional Summary
While working for Cox Comm over the last 30 years my biggest strength is Customer Service, working directly with internal and external customers to help resolve any ongoing issues with service or to help trend any possible software issues. My other strengths include:
- Team Player
- Problem Solving
- Technical
- Communication Skills
- Coaching People
- Quick Learner
- Positive Attitude
Skills
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Work History
02/2008 to Current
Field Technical Specialist/Technical CoordinatorAlteva – Chicago , IL
- Reviewed technical documents and collaborated on customized design to achieve process improvement and compliance.
- Guided staff technology use, assisting with troubleshooting and quality control to streamline operations.
- Delivered polished presentations detailing technical specifications and benefits of new systems and components.
- Conducted root cause analysis of vehicle systems to locate and correct problems.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Trained and mentored, new personnel hired to fulfill various roles.
- Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
- Built strong relationships with customers through positive attitude and attentive response.
- Providedprimary customer support to internal and external customers in fast-paced environment.
02/2000 to 02/2008
Expert Universal TechCox Communications – City , STATE
- Used hand and power equipment for hoisting, measuring, testing and drilling of various types of installations.
- Commissioned staff members for specific projects and tasks, tracked activities and solved complex issues to enhance productivity.
- Installed new telephone systems, managed configuration and delivered end user training.
- Enhanced performance and maintained work requests, orders, prices and documents.
- Participated in several training classes for Sales and Technical training.
- Resolved on-site, technical and account problems and boosted customer ratings.
- Educated and trained new hires on company processes, eliminating process gaps.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
02/1998 to 01/2000
Business Services TechCox Communications – City , STATE
- Provided primary customer support to internal and external customers in fast-paced environment.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Linked computers to network and peripheral equipment, including printers and scanners.
- Used hand and power equipment for hoisting, measuring, testing and drilling of various types of installations.
- Installed new telephone systems, managed configuration and delivered end user training.
- Participated in several training classes.
- Resolved on-site, technical and account problems and boosted customer ratings.
12/1991 to 01/1998
Installation Repair TechnicianCox Communications – City , STATE
- Provided primary customer support to internal and external customers in fast-paced environment.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Leveraged sales expertise to promote new products and capitalize on upsell opportunities.
- Boosted sales revenue by skillfully promoting diverse product options.
- Used hand and power equipment for hoisting, measuring, testing and drilling of various types of installations.
- Enhanced performance and maintained work requests, orders, prices and documents.
- Participated in several training classes for customer service and technical training.
- Resolved on-site, technical and account problems and boosted customer ratings.
- Educated and trained new hires on company processes, eliminating process gaps.
- Followed all company guidelines regarding safety procedures when out in field.
- Maintained updated knowledge of all equipment, products and services to properly educate customers.
Education
Associate of Arts: General StudiesCuyamaca College - City, State
- Continuing education.
Associate of Arts: General StudiesGrossmont College - City, State
- Continuing education.
01/2010
Master Tech
JONES NCTI - City
JONES NCTI - City
Master Tech Program online.
Camping, golfing, body surfing, hiking
On my free time I enjoy the outdoors. I recently moved to North Carolina and Im very excited about all the outdoor activity. Love the Blue Ridge Mountains and the beaches.
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Resume Overview
School Attended
- Cuyamaca College
- Grossmont College
- JONES NCTI
Job Titles Held:
- Field Technical Specialist/Technical Coordinator
- Expert Universal Tech
- Business Services Tech
- Installation Repair Technician
Degrees
- Associate of Arts : General Studies
Associate of Arts : General Studies
Master Tech
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