Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
While working for Cox Comm over the last 30 years my biggest strength is Customer Service, working directly with internal and external customers to help resolve any ongoing issues with service or to help trend any possible software issues. My other strengths include:
Team Player
Problem Solving
Technical
Communication Skills
Coaching People
Quick Learner
Positive Attitude
Skills
Customer service
Supervision
Hardware and software installations
Problem resolution
Technical Support And Assistance
Technical Troubleshooting
Career And Technical Education
Field Installations
Troubleshooting Technical Issues
Technical Reports
In-Field Technical Support
Field Technical Services
Work History
02/2008 to CurrentField Technical Specialist/Technical CoordinatorAlteva | Chicago, IL,
Reviewed technical documents and collaborated on customized design to achieve process improvement and compliance.
Guided staff technology use, assisting with troubleshooting and quality control to streamline operations.
Delivered polished presentations detailing technical specifications and benefits of new systems and components.
Conducted root cause analysis of vehicle systems to locate and correct problems.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Trained and mentored, new personnel hired to fulfill various roles.
Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
Built strong relationships with customers through positive attitude and attentive response.
Provided primary customer support to internal and external customers in fast-paced environment.
02/2000 to 02/2008Expert Universal TechCox Communications | City, STATE,
Used hand and power equipment for hoisting, measuring, testing and drilling of various types of installations.
Commissioned staff members for specific projects and tasks, tracked activities and solved complex issues to enhance productivity.
Installed new telephone systems, managed configuration and delivered end user training.
Enhanced performance and maintained work requests, orders, prices and documents.
Participated in several training classes for Sales and Technical training.
Resolved on-site, technical and account problems and boosted customer ratings.
Educated and trained new hires on company processes, eliminating process gaps.
Provided primary customer support to internal and external customers in fast-paced environment.
Offered advice and assistance to customers, paying attention to special needs or wants.
Consulted with outside parties to resolve discrepancies and create effective solutions.
02/1998 to 01/2000Business Services TechCox Communications | City, STATE,
Provided primary customer support to internal and external customers in fast-paced environment.
Offered advice and assistance to customers, paying attention to special needs or wants.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Linked computers to network and peripheral equipment, including printers and scanners.
Used hand and power equipment for hoisting, measuring, testing and drilling of various types of installations.
Installed new telephone systems, managed configuration and delivered end user training.
Participated in several training classes.
Resolved on-site, technical and account problems and boosted customer ratings.
12/1991 to 01/1998Installation Repair TechnicianCox Communications | City, STATE,
Provided primary customer support to internal and external customers in fast-paced environment.
Offered advice and assistance to customers, paying attention to special needs or wants.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Leveraged sales expertise to promote new products and capitalize on upsell opportunities.
Boosted sales revenue by skillfully promoting diverse product options.
Used hand and power equipment for hoisting, measuring, testing and drilling of various types of installations.
Enhanced performance and maintained work requests, orders, prices and documents.
Participated in several training classes for customer service and technical training.
Resolved on-site, technical and account problems and boosted customer ratings.
Educated and trained new hires on company processes, eliminating process gaps.
Followed all company guidelines regarding safety procedures when out in field.
Maintained updated knowledge of all equipment, products and services to properly educate customers.
Education
Expected in Associate of Arts | General StudiesCuyamaca College, El Cajon, CAGPA:
Continuing education.
Expected in Associate of Arts | General StudiesGrossmont College, El Cajon, CAGPA:
Continuing education.
Expected in 01/2010 | Master TechJONES NCTI, Denver, CO, GPA:
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