Field Support Administrator resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Dedicated administrative professional with a broad spectrum of management skills in the homebuilder and electrical company standpoint to the hospitality field ranging from the lodging industry to high-end clientele on multimillion-dollar private yachts. Highly experienced in building and supporting program needs and managing assignments with limited oversight. Strong ability to multi-task, perform in high-stress environments, and a proven track record of implementing continuous improvement initiatives to unify office operations.


Blueprint reading capabilities

Extensive research

Travel arrangements

Building successful professional relationships

Exemplary customer service

Staff and schedule management

Performance improvements

Project organization

QuickBooks and Microsoft Office

Reliable and trustworthy

Field Support Administrator, 02/2020 to 02/2021
Toyota Motor CompanyDallas, TX,
  • Warranty Administrator: handle all incoming warranty work orders, scheduling between homeowners, builder warranty departments and Long Electric warranty personnel.
  • Assisted owner with scheduling jobs between four builders and 54 employees. Relayed all pertinent information to Field Supervisors and the warehouse.
  • Purchased all electrical permits, depending on type needed via local offices and Tennessee state licensing office online.
  • Handled all electrical inspections including re-purchase of sections, as needed. Scheduled with the State of Tennessee and individual inspectors, depending on location of subdivisions,
  • Read electrical blueprints for a homebuilder, create invoices based off alterations from change orders, and billed weekly. All monthly reconciliation in payments and invoices.
  • Assisted Office Manager in all hiring and firing of office and warehouse employees, including interviewing candidates and registering on TN New Hire and human resources related tasks.
Program Chair, 04/2019 to 01/2020
Real BrokerDenver, CO,
  • Creatively built entire 21-month Associates Degree program in Restaurant, Hotel, and Retail Management while also instructing courses and adhering to all company department head requirements and ACCSC standards.
  • Maintained commendable retention rates each quarter.
  • Initiated and conducted Program Advisory Committee meetings for RHRM department; remained highly involved with local and regional affiliates in industry.
  • Counseled and built strong rapport with approximately 60 students through class discussions, one-on-one mentoring/tutoring, and academic advisement.
  • Supervise, monitor, and evaluate Instructors to ensure that students of Remington College receive highest quality customer service in pursuit of their career goals.
Office Manager, 05/2018 to 12/2018
Yale Products, IncCity, STATE,
  • Identified and recommended changes to existing procedures used for yacht management bookkeeping to improve accuracy, efficiency, and quality.
  • Flawlessly organized worldwide travel arrangements for yachts (transatlantic and port-to-port regulations), its owners and guests (flights, personal drivers, on-land chefs/catering, restaurant, and hotel reservations), and often including pets (USDA and foreign country rules and regulations for travel)
  • Continuously demonstrated exceptional organizational skills with superior ability to multi-task.
  • Investigated and prepared in-depth research and document preparation for on-going (2012-2018) litigation between two parties involving a yacht managed by company in a timely manner
  • Monitor and support owner's work and personal calendars, scheduled appointments, and collateral preparation for meetings and travel.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Interact and coordinate with vendors, contractors, and professional services personnel to ensure proficiency and correctness in all transactions
Yacht Chef and Chief Stewardess, 06/2006 to 05/2017
Motor Yacht Dokinha IV And VCity, STATE,

Employment with family began on Motor Yacht Dokinha IV (84') as freelance Chief Stewardess/Chef. During purchase of larger yacht (108'), ownership hired me as full-time Chef and Chief Stewardess.

(11 years total with family and company)

  • Scheduled all outside vendors and contractors
  • Managed, advised, and trained all interior staff in safety and silver-service initiatives and processes.
  • Provisioned for up to 30 guests, traveling in remote areas, with limited access to commercial amenities, implementing superb organizational skills
  • Anticipated guests want and needs to provide superior quality service while presenting exquisite fare, individualized for each guest
  • Assisted on deck during all docking procedures exemplifying precise and impeccable communication timing skills to Captain and crew
Education and Training
Bachelor of Science: Hospitality Management, Cum Laude, Expected in 05/2004
The University Of Alabama - Tuscaloosa, AL

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Resume Overview

School Attended

  • The University Of Alabama

Job Titles Held:

  • Field Support Administrator
  • Program Chair
  • Office Manager
  • Yacht Chef and Chief Stewardess


  • Bachelor of Science

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