Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Meticulous Field Service Technician offering excellent skills in autoCAD, coaxial cable and fiber optic installation, MDF/IDF repair, maintenance and customer service. Offering proven history of reliability and integrity, demonstrated across 15 years of industry experience.

  • Drafting using Visio and autoCAD software
  • Cable plant construction installation
  • Quality Assurance Controls
  • Installation and Maintenance
Work History
Field Service Technician -Commercial MDU, 04/2005 - Current
Lifespace Communities Prairie Village, KS,
  • Assisting with the Design, drafting using autoCAD software.
  • Maintain all commercial direct MDU (multi-dwelling units) property including.
  • A. Doing regular preventive maintenance to make sure that the system is working properly to avoid any issues that will disrupt the service.
  • B. Doing installation for new customer for SMATV, L-Band, QAM and Dish Fiber streaming system.
  • C. Fast resolve service call work order and to illuminate customer downtime.
  • Proficient on doing site survey and taking detail planning on how to do the walk-thru survey,
  • Documentation of survey reports, technical site survey (tss) presentation and as built drawing using microsoft visio.
  • Accurately design system on L-Band, QAM and DISH Fiber using copper (RG6, RG-11, .500, .540, .625 and fiber optic cables.
  • Long experience on doing the Bill of Material (BOM) and Scope of Work (SOW).
  • Experience in constructing hardline and fiber optic cable system from headend/ MDF to on underground and MDU backbone, distribution/IDF.
  • Trained and supported crew on the system and better understanding of process design, build, cable skills and safety procedures.
High Speed Data Installer Technician, 09/2001 - 04/2005
Prince Telecom Inc. City, STATE,
  • Launched new high speed data system product for AT&T @Home service and Time Warner, work included are testing signal from the community, municipal distribution network.
  • Installation of high speed data internet to individual homes work included are
  • A. Physical installation of network device inside the computer, including the driver software and verification if the device is working.
  • B. Installation of service drops from the distribution location like pole or ground pedestal to customers house up to the modem.
  • C. Provisioning the DOCSIS modem and verify the speed of the internet.
  • D. Customer education, making sure the customer will enjoy the product.
  • Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing and drilling of various types of installations.
  • Enhanced performance and maintained work requests, orders, prices and documents.
  • Evaluated equipment to determine if it needed to be repaired or replaced.
  • Maintained updated knowledge of all equipment, products and services to properly educate customers.
  • Completed extensive job report for each service call.
  • Followed all company guidelines regarding safety procedures when out in field.
  • Collected customer signatures once installations and repairs were finished to complete fence process.
  • Later assign as quality assurance person , task includes going to jobs/workover a
Satellite Service Technician - Multi-Dwelling Dept, 08/1997 - 09/2001
Skyview Communication LLC City, STATE,
  • Installation of satellite dish and accurately peaking the dish and to optimum signal levels based on the design requirements.
  • Construction of headend equipment base on th design, installation of satellite receivers, mini-modulators, combiner, amplification, splitters, couplers and switches for SMATV and satellite band system.
  • Construction also includes pulling homerun coaxial cables from the distribution locations to each individual unit outlet locations.
  • Building of satellite signal distribution network based on the design, including installation of amplification, splitters, couplers and switches.
  • Installation of satellite set up boxes receiver inside the unit also included is scanning of the analog television for the SMATV channels and customer education on how to use the remote control.
  • Maintain the system and make sure that the design signal is being followed and troubleshoot issue if there is issue concerning the system.
  • Adjusted original installation plan and reviewed installations for compliance with local codes and good operating practices.
  • Demonstrated increased knowledge of company products and equipment.
  • Adhered to safety protocols and policies to reduce workplace hazards.
Environmental Services Lead, 06/1995 - 08/1997
Ravenswood Hospital City, STATE,
  • Coordinated daily workflow through task prioritization and concise scheduling.
  • Rolled out improved training programs for maintenance employees.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Developed team communications and information for meetings.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved problems, improved operations and provided exceptional service.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Carried out day-day-day duties accurately and efficiently.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Bachelor of Science: Aeronautical Engineering, Expected in 03/1985
FEATI University - Manila, Philippines,
High School Diploma: , Expected in 03/1980
Carlos Albert High School - Quezon City, Philippines,

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School Attended

  • FEATI University
  • Carlos Albert High School

Job Titles Held:

  • Field Service Technician -Commercial MDU
  • High Speed Data Installer Technician
  • Satellite Service Technician - Multi-Dwelling Dept
  • Environmental Services Lead


  • Bachelor of Science
  • High School Diploma

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