Jessica Claire
  • Montgomery Street, San Francisco, CA XXX05 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Field Service Technician with 35 years in technical and customer support roles. Effectively identifies problems using advanced troubleshooting skills.

Experienced in Rolm PBX systems including MOD 10, 9751, 9006 Hicom/Hipath, T1 Interface, Open Stage Products, Spectra Link, Hipath Teleworking

Siemen's systems include 2000, 3000, 4000, 5000, 9200, Assistant Manager Interface to Wireshark, OpenScape Products, Xpression Admin. and APC Units, RG87XX Gateways

  • PBX Telecom
  • GUI and tools
  • Strong Communication Skills
  • Technical Documentation,
  • Adobe Acrobat
  • Systems Applications
  • Software Troubleshooting
  • Excellent problem solving skills
  • Customer needs assessment

Exceeded monthly goals by successfully handling more than [20] calls per week.

Field Service Technician, 05/1984 - Current
Leidos Holdings Inc. Fort Lauderdale, FL,

Same as above.

Field Service Technician, 08/1978 - 05/1984
Leidos Holdings Inc. Fort Leavenworth, KS,

On site problem resolution for CSMA/MAC/Installation and T&M customers.

Timely notification to customers of estimated arrival time.

Defining problems and developing solutions for customers.

Completing repair/install activities based on assigned work orders.

Closed loop process, gaining customer approval of work completed.

Escalating to GSI for assistance if probelm is not easily fixed within 1 hour on-site.

Assist in install activities as needed, act as IE when assigned small jobs.

Closing and completing work in SAP on a real time basis with TMD.

Gaining manager approval for work done outside of contract scope.

Represents Siemens to our customers and dressed appropriately per company dress code.

Cost management by returning parts on time, controlling overtime, 1st visit fix and timely closure of SAP tickets.

Uses tools (laptop, BLS/GSI, SAP) in support of company needs.

Maintain Personal Skills Assessment/Inventory as part of the Competency Management Process.

Displayed courtesy and strong interpersonal skills with all customer interactions.

Referred difficult issues to upper management while maintaining positive rapport with customer.

Boiler Technician - E5, 06/1969 - 06/1977
US Navy City, STATE,

Served on USS Providence, CLG6. Vietnam Veteran. USS Mitchner, DDG35.

High School Diploma: General, Expected in 1969
Rawlins High School - Rawlins, WY

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume scorecould be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

resume Strength

  • Clear Contact Info
  • Completeness
  • Personalization
  • Target Job

Resume Overview

School Attended

  • Rawlins High School

Job Titles Held:

  • Field Service Technician
  • Field Service Technician
  • Boiler Technician - E5


  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: