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Field Service Technician Resume Example

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FIELD SERVICE TECHNICIAN
Summary

Field Service Technician with 35 years in technical and customer support roles. Effectively identifies problems using advanced troubleshooting skills.


Experienced in Rolm PBX systems including MOD 10, 9751, 9006 Hicom/Hipath, T1 Interface, Open Stage Products, Spectra Link, Hipath Teleworking


Siemen's systems include 2000, 3000, 4000, 5000, 9200, Assistant Manager Interface to Wireshark, OpenScape Products, Xpression Admin. and APC Units, RG87XX Gateways

Highlights
  • PBX Telecom
  • UNIX/LINUX
  • GUI and tools
  • Strong Communication Skills
  • Technical Documentation,
  • Adobe Acrobat
  • Systems Applications
  • Software Troubleshooting
  • Excellent problem solving skills
  • Customer needs assessment
Accomplishments

Exceeded monthly goals by successfully handling more than [20] calls per week.


Experience
June 1984 to Current
Leidos Holdings Inc.Fort Lauderdale , FLField Service Technician

Same as above.

September 1978 to June 1984
Leidos Holdings Inc.Fort Leavenworth , KSField Service Technician

On site problem resolution for CSMA/MAC/Installation and T&M customers.

Timely notification to customers of estimated arrival time.

Defining problems and developing solutions for customers.

Completing repair/install activities based on assigned work orders.

Closed loop process, gaining customer approval of work completed.

Escalating to GSI for assistance if probelm is not easily fixed within 1 hour on-site.

Assist in install activities as needed, act as IE when assigned small jobs.

Closing and completing work in SAP on a real time basis with TMD.

Gaining manager approval for work done outside of contract scope.

Represents Siemens to our customers and dressed appropriately per company dress code.

Cost management by returning parts on time, controlling overtime, 1st visit fix and timely closure of SAP tickets.

Uses tools (laptop, BLS/GSI, SAP) in support of company needs.

Maintain Personal Skills Assessment/Inventory as part of the Competency Management Process.

Displayed courtesy and strong interpersonal skills with all customer interactions.

Referred difficult issues to upper management while maintaining positive rapport with customer.


July 1969 to July 1977
US NavyCity , STATEBoiler Technician - E5

Served on USS Providence, CLG6. Vietnam Veteran. USS Mitchner, DDG35.

Education
1969
Rawlins High School
City, State, US
General
High School Diploma
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

81Good
Resume Strength
  • Formatting
  • Word choice
  • Length
  • Measurable results
  • Strong summary
  • Typos

Resume Overview

School Attended

  • Rawlins High School

Job Titles Held:

  • Field Service Technician
  • Boiler Technician - E5

Degrees

  • General High School Diploma

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