Hard working, self-motivated and reliable with 13 years of experience in a similar field which includes 10 years of Field Service Management. I have the ability to work with all levels of the company as well as contribute new ideas that can potentially drive company growth. My people skills, ability to handle multiple task and ability to make decision in a timely manner are some of my biggest assets. I served as a Field Service Technician for 3 years and 10 years In my current Field Service Manager position. I effectively interact with upper management as well as the field service tech level with 10 technicians that report to me directly. With these experiences I have gained the confidence and skill level to produce and communicate effectively while maintaining a highly motivated team.
2000 to 2002 - Field Service Specialist: Responsibilities were to complete installations, trouble shoot systems and provide excellent service to customers wanting Dish Network as their t.v. provider.
2002 to 2003 - Lead Tech Field Service Specialist: I was given this position due to the respect level I gained from peers equal to me, my leadership qualities and ability to perform the job. In this position my responsibilities increased to opening and closing the facility and conducting morning meetings when a manager was not present. I was also in charge of training new hires.
2003 to Present - Field Service Manager: In this position my primary job is to develop and maintain a certain level of production from 8 - 12 technicians that report directly to me. This included field visits, ride alongs, safety and quality checks. For ten years I have been able to consistently develop and motivate my teams to a level that exceeded or meet expectations. Not just limited to developing techs my responsibilities extended to: Handling escalated issues, Training, Hiring, Overseeing the Maintenance of the companies fleet, Damage Claims, Opening and Closing the facility, Pulling equipment in the warehouse, Creating daily routes, Analyzing and managing the routes throughout the day to assure customers time frames are meet in a timely fashion.
- Role of a Leader
- Results Oriented Coaching Skills
- Elements of Leadership
- Performance Management
- Building High Performance Teams
- Leadership Education and Development
- Their Success is Your Success
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