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Field Service Manager Resume Example

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FIELD SERVICE MANAGER
Professional Summary
Field Service Manager dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in addressing and resolving problems.
Skills
  • Exceptional interpersonal communication
  • Effective leader
  • Staff training/development
  • Employee scheduling


  • Customer service-oriented
  • Conflict resolution
  • Organized
  • Deadline-oriented
Work History
01/2002 to Current
Field Service ManagerDish Network – Totowa, NJ
  • Manage 45 to 50 field service technicians.
  • Responsible for Fleet tracking for 30 vans including oil changes, repairs and make sure registration and insurance cards are current.
  • Prepare quarterly and yearly reviews for field service technicians.
  • Adhere to all OSHA safety rules and regulations.
  • Follow up with customers to make sure installation was done to their satisfaction.
  • Coordinate payroll for the office department.
  • Manage office meetings between New Jersey and New York.
  • Monitor technician's job status on an hourly basis through ETA global communication.
  • Trained, coached and mentored staff to ensure smooth adoption of new program.
  • Developed and rolled out new policies.
01/2000 to 01/2002
Client Service SpecialistAwards.com – Lyndhurst, NJ
  • Trained, coached and mentored staff to ensure smooth adoption of new program.
  • Increased profits by 60% in one year through restructure of business line.
  • Hired and trained new staff member.
01/2000 to 01/2001
Client Service Associate/ Supervisor AssistantPCF
  • Consistently achieved monthly sales goals of $15,000 Resolve customers' escalated issues via phone and in person.
  • Responsible for pricing, billing, shipping, and providing customers with real-time updates on their orders.
  • Consult with customers after receipt of their order to check on satisfaction.
  • Training liaison for the department covering procedural updates, new processes and quality assurance.
  • Coordinate children awards program for trouble youths in Jersey City.
01/1998 to 01/2000
Customer Care Representative/ Supervisor AssistaNew York Times – Rockleigh, NJ
  • Handled call resolution for The New York Times home delivery subscribers.
  • Severed as a liaison between customers and field personnel regarding delivery issues.
  • Calculated current service levels, facilitated group meetings, monitor staff and gave feedback based on assessments.
  • Knowledge of The New York Times product and call center operations.
  • Obtain new accounts.
  • Reconciled bills and provided product information.
  • Designed lesson plans to train customer care representatives.
Education
1988
High School Diploma: Graphic Communications
Bergen Technical Vocational High School - Hackensack, NJ
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Resume Overview

Companies Worked For:

  • Dish Network
  • Awards.com
  • PCF
  • New York Times

School Attended

  • Bergen Technical Vocational High School

Job Titles Held:

  • Field Service Manager
  • Client Service Specialist
  • Client Service Associate/ Supervisor Assistant
  • Customer Care Representative/ Supervisor Assista

Degrees

  • High School Diploma : Graphic Communications

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