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Field Service Coordinator Resume Example

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FIELD SERVICE COORDINATOR
Summary

Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.


Highlights

Microsoft Office proficiency

Excel spreadsheets

Meticulous attention to detail

Professional and mature

Strong problem solver

Resourceful

Dedicated team player

Strong interpersonal skills

Understands grammar

Proofreading

Schedule management

Self-starter
  • Administrative Assistant
  • AP/AR
  • Credit/Collections
  • Customer Service
  • Field Service Coordinator
  • Inventory Management
  • Order Entry
  • Purchasing
  • Receptionist
  • Schedule Management
  • SAP, Sales Force, CRM & Quantum
Experience
Field Service Coordinator
June 2013 to Current EFI － Greenland, NH
  • Coordinator of 21 Field Engineers for commercial printers in United States
  • Maintain schedule for Central Territory Field Engineers and Manager
  • Point of contact for customers once request for service has been received
  • Contact customers daily to gather additional information, schedule service visits and/or resolve issues with scheduling
  • Create and send dispatches to appropriate Field Engineer and confirm ETAs with customers
  • Confirm and track orders for parts needed for service visits
  • Support and assist Field Engineers when necessary.
Field Service Coordinator
December 2012 to June 2013 Tech Needs of Salem, NH － Salem, NH
  • Field Service Coordinator duties at EFI as listed above but as temporary employee
Senior Inside Sales Executive
June 2007 to November 2012 Amsafe － Portsmouth, NH
  • Inside Support person for Regional Outside Sales Manager
  • Managed 50 airline accounts
  • Communicated with customers on daily basis
  • Worked closely with Purchasing and Shipping Departments to ensure timely shipments
  • Processed quote requests, sales orders, return authorizations. Researched and resolved order & delivery issues
  • Trained new sales department support personnel
  • Assisted Sales Department Manager as needed
Receptionist/Administrative Assistant
March 2005 to June 2007 Vigilant, Incorporated － Dover, NH
  • Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Answered phones, direct calls, greeted clients, vendors and visitors.
  • Dispersed incoming mail to correct recipients throughout office.
  • Managed daily office operations and maintenance of equipment.
  • Entered orders into Syteline and process.
  • Maintained office supply inventory and purchasing
Customer Service Representative
August 2003 to January 2005 Salmon Falls Stoneware － Dover, NH
  • Received orders via the telephone, fax, and mail.
  • Reviewed orders for accuracy and entered into MAC order entry system.
  • Resolved customer complaints, checked availability and order status.
  • Processed Credit Card payments, printed and mailed invoices.
  • Daily bank deposits
  • Assisted with inventory management and purchasing.
Administrative Assistant/Accounting Clerk
December 2000 to July 2003 Sintec Keramik USA, Incorporated － Exeter, NH
  • Responsible for Accounts Payable/Accounts Receivable and all general record keeping for international manufacturing company.
  • Coordinated and maintained all Human Resource benefit information including health insurance, vacation, and time off.
  • Prepared and tracked all purchase orders for supplies and maintained inventory management system.
  • Received and screened high volume of internal and external communications, including email and mail.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Managed daily office operations and maintenance of equipment.
  • Created weekly and monthly reports and presentations.
  • Proficient in Navision (all inclusive accounting, inventory management and order entry system).
Senior Customer Service Representative
February 1996 to December 2000 Cole-Haan Footwear － Greenland, NH
  • Managed orders for over 100 Dillards stores nationwide Assisted five District Sales Representatives ensuring timely and accurate fulfillment of customers orders
  • Communicated with retailers and wholesalers regarding availability and delivery status.
  • Placed orders and tracked deliveries for timely shipments
  • Worked closely with Production, Shipping and Allocations Departments to meet customer requirements
  • Extensive experience in SAP, Microsoft Word and Excel
Education
Certificate : Accounting New Hampshire Technical College － Stratham, NH, United States
Skills

Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Letters and Memos, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft Word, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension, Scheduling, Spreadsheets, Telephone Skills, Time Management

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Resume Overview

Companies Worked For:

  • EFI
  • Tech Needs of Salem, NH
  • Amsafe
  • Vigilant, Incorporated
  • Salmon Falls Stoneware
  • Sintec Keramik USA, Incorporated
  • Cole-Haan Footwear

School Attended

  • New Hampshire Technical College

Job Titles Held:

  • Field Service Coordinator
  • Senior Inside Sales Executive
  • Receptionist/Administrative Assistant
  • Customer Service Representative
  • Administrative Assistant/Accounting Clerk
  • Senior Customer Service Representative

Degrees

  • Certificate : Accounting

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