LiveCareer-Resume

field sales executive resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary
A self-motivated outside sales professional with the ambition to succeed as an important component of a company and eager to apply my extensive knowledge in sales, customer service and experience in successfully working with clients
Skills
  • Revenue and profit maximization
  • Strong interpersonal skills
  • Resolution-oriented
  • Energetic and driven
  • People-oriented
  • Bilingual in Spanish
Work History
Field Sales Executive, 02/2007 - Current
Fleetcor Bala Cynwyd, ,
  • Managed a portfolio of 50+ accounts and $500,000 in sales.
  • Increased sales volume by consistently adding accounts in the Houston and Miami territory.
  • Negotiated prices, terms of sales and service agreements.
  • Contacted new and existing customers to discuss how their needs could be met through specific products and services.
  • Quoted prices, credit terms and other bid specifications.
  • Selected the correct products based on customer needs, product specifications and applicable regulations.
  • Recorded accurate and efficient records in the customer database.
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
  • Met existing customers to review current services and expand sales opportunities.
  • Built relationships with customers and the community to promote long term business growth.
  • Exceeded team sales goals by 30%.
Call Center Customer Service Manager, 2004 - 01/2007
Massmarkets North Sioux City, ,
  • Initiated operations improvements to improve overall call center productivity.
  • Oversaw call center employees to ensure customer satisfaction goals were consistently met.
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
  • Managed high call volume with tact and professionalism.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
Team Lead/Supervisor, 05/1995 - 2004
Iwt Primary Manufacturing Plant Bel Air, KY,
  • Oversaw call center employees to ensure customer satisfaction goals were consistently met.
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Developed all process controls and metrics for daily management of the Call Center.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Mastery of customer service management systems and databases.
Education
Associate of Applied Science: Logistics and Global Supply Chain Managment High Honors, Expected in 2015
-
Houston Community College - Houston, TX
GPA:
Status -
Accomplishments
  • Field Sales Executive offering more than 20 years in outside sales, and customer service experience. Successful in new account acquisition and growing existing account sales.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Houston Community College

Job Titles Held:

  • Field Sales Executive
  • Call Center Customer Service Manager
  • Team Lead/Supervisor

Degrees

  • Associate of Applied Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: