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field resource coordinator resume example with 12+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Career Focus

Knowledgeable Dispatcher with 6 years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.

Summary of Skills
  • Community resource expertise
  • Program follow-up and assessment
  • Accurate recordkeeping
  • Ongoing client support
  • Active listening
  • Multitasking
  • Relationship building
  • Organizational skills
  • Problem resolution
  • Friendly, positive attitude
Accomplishments
  • Consistently maintained high customer satisfaction ratings.
Professional Experience
08/2021 to Current
Field Resource Coordinator Livunltd Bronx, NY,
  • duties include dispatching personnel to the customer's job site, communicating with clients, and providing guidance to the field service techs. .
  • Drove results by achieving goals and pushing to complete tasks by deadlines.
  • Fostered customer success by resolving inquiries and complaints.
  • Created work orders, providing status to customer and following up with technicians.
  • Liaised between client and technician to keep parties fully informed.
  • Researched problems, determining nature of issue and steps to achieve resolution.
  • Worked with technicians to complete paperwork within designated timeframe.
  • Provided timely feedback to management on service failures and customer concerns.
  • Obtained paperwork from the field and distributed to appropriate departments for processing.
  • Communicated job expectations and verified project scope to drive successful service delivery.
03/2016 to 11/2020
Dispatcher/Recovery Specialist Aktiebolaget Electrolux Lakewood, WA,
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Tracked changes in computer system to keep records current and accurate.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Managed daily delivery and work schedules to maximize coverage.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Supervised driver dispatching, route planning and vehicle tracking for over 10 drivers.1
  • Supervised driver dispatching, route planning and vehicle tracking for over 10 drivers.
  • Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
  • Liaised with customers to provide logistics for drivers and coordinate delivery times.
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Completed skip tracing to locate individuals responsible for past due balances.
  • Kept gear and equipment in good working order to effectively support takeoff and landing operations.
  • Employed manual signals to make quick corrections to aircraft movements.
10/2012 to 03/2014
Front Desk Associate Country Inn Suites City, STATE,
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Verified and collected client payments.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Delivered friendly and knowledgeable support to current and prospective customers.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered phone and emails to make reservations and take guest information.
  • Trained newly hired employees on front desk procedures and business operations.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Greeted, registered and assigned guests to rooms according to individual requirements.
01/2008 to 10/2012
Field Service Coordinator COKE COLA (SPHERION TEMP SERVICE) City, STATE,
  • Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
  • Identified methods to improve customer experiences, meeting or exceeding expectations.
  • Worked closely with community resources and organizations to coordinate services.
  • Worked with technicians to complete paperwork within designated timeframe.
  • Converted customer purchase orders to sales orders, checking for accuracy, price confirmation and ship date feasibility.
  • Provided timely feedback to management on service failures and customer concerns.
  • Liaised between client and technician to keep parties fully informed.
  • Drove results by achieving goals and pushing to complete tasks by deadlines.
Education
Expected in 01/2014 to to
GED:
GWINNETT TEH - ,
GPA:

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Resume Overview

School Attended

  • GWINNETT TEH

Job Titles Held:

  • Field Resource Coordinator
  • Dispatcher/Recovery Specialist
  • Front Desk Associate
  • Field Service Coordinator

Degrees

  • GED

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