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Field Merchandiser Resume Example

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FIELD MERCHANDISER
Summary
Skills
  • Directorship
  • Brand awareness
  • Revenue generation
  • Communication skills
  • Customer relations
  • Relationship management
  • People skills
  • Decision-making
  • Organization
  • Multitasking
  • Training & Development
  • Reliable and trustworthy
  • Leadership
  • Working collaboratively
  • First Aid/CPR
  • Work ethic
  • Clerical
  • Microsoft Office
  • Fluent in Spanish
  • Troubleshooting
  • Customer service
  • Planning
  • Conflict resolution
  • Data management
  • Active listening
  • Time management
Experience
Company Name | City, StateField Merchandiser11/2018 - Current
  • Tracked shipping, including weekly and monthly fallout.
  • Kept work areas professional, organized and clean at all times.
  • Consulted with management and advertising teams to plan optimal promotions.
  • Transported and positioned floor displays with pallet jacks.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Increased sales [Number]% through training and professional presentations.
  • Constructed aisle displays and arranged end caps to promote specific products.
  • Greeted all store customers, offered assistance and thanked each for patronage.
  • Generated, reviewed and distributed sales reports each week for management.
  • Assisted [Job title] by communicating with retail merchants via phone and email.
  • Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
  • Delivered $[Amount] in individual sales by maximizing all selling opportunities.
  • Drove marketing decisions using insights learned through up-to-date knowledge of all product categories.
  • Promoted products using social media outlets, including Facebook, [Type] and [Type].
  • Promoted [Type] products by educating customers and prospects about offerings.
  • Traveled to retail stores, conducted field recruiting and attended industry events to increase brand awareness.
  • Organized and carried out promotional events by setting up and tearing down event sites, interacting with potential customers and [Action].
  • Created positive and rewarding client experiences through warm and friendly customer interactions.
  • Processed purchases using POS systems to complete cash and credit card transactions.
  • Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales.
  • Took high-quality photographs of products to support social media campaigns.
  • Replenished product stock to maintain appropriate levels and meet expected sales demands.
  • Attended [Number] promotional events each [Timeframe] in surrounding area to promote [Product or Service].
  • Monitored all sales activity and assessed customer satisfaction with purchases.
  • Collaborated with customer service team members to assist with product information and provide outstanding service.
  • Determined direction for seasonal merchandise by researching and analyzing trends.
  • Completed updates to signage, marketing materials and item price tags to reflect current promotions.
  • Developed and maintained seasonal plans to account for different department needs.
  • Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.
  • Created merchandise displays based on planogram.
  • Established timeline plan to promote key products to generate more than $[Amount] in revenue in [Timeframe].
  • Completed updates to signage, marketing materials and item price tags to reflect current promotions.
  • Put together, corrected and updated product assortment sheets.
Company Name | City, StateHuman Resources Administrator02/2008 - 08/2019
  • Oversaw the benefits enrollment process by answering questions and assisting employees with login details.
  • Liaised with HR management to devise and update policies based on changing industry and social trends.
  • Coordinated company-wide events structured to boost employee morale.
  • Built and developed lasting relationships with employees, peers, upper management and outside vendors.
  • Answered employee questions regarding health benefits and 401k options.
  • Oversaw new employee onboarding procedures from initial training to skill development.
  • Supervised exit interviews and off-boarding process for resigned and terminated employees.
  • Managed all human resource documentation, including new hire letters, employee contracts and corporate policies and procedures.
  • Regularly updated HR databases to reflect employee information, changes in benefits and other details.
  • Handled employee conflicts efficiently while following all company procedures.
  • Provided employee relations training to management, covering engagement, documentation and performance evaluation.
  • Supervised onboarding process for newly hired employees, including distribution of all paperwork.
  • Created and implemented highly effective and individualized human resource solutions for clients.
  • Supported top talent identification processes by interviewing candidates and executing all HR steps, including onboarding, orientation and benefits.
  • Brainstormed with other human resource personnel to determine ways to recruit top talent.
  • Completed reports and employment forms such as I-9 and W-4.
  • Partnered with cross-functional departments to develop, support, administer and maintain [Software].
  • Administered payroll, retirement-plan contribution tracking and health and welfare outsourcing.
  • Executed strong negotiation skills to see both sides and worked to reach agreements to satisfy both parties.
  • Evaluated and updated compensation strategies to offer competitive employment packages and attract top-notch talent.
  • Launched wellness plans to reduce stress, boost morale and increase productivity.
  • Improved operational efficiencies by creating filing systems to maintain confidential employee documents and reports.
  • Scheduled random drug testing for employees to diminish regularity risks.
  • Analyzed compensation and benefits policies to develop modifications and establish competitive programs.
  • Conducted research to maintain up-to-date knowledge of relevant legislation and regulations and promote compliance with requirements.
  • Developed organizational filing systems for correspondence, communications, records and reports.
  • Identified vacancies in staff, supported recruiting process and interviewed prospective personnel.
  • Boosted staffing efficiencies by [Number]% within [Timeframe] of [Type] hiring program implementation.
  • Supported onboarding of new employees by supplying key job information, including organizational policies, job duties and employment benefits.
  • Reduced accidents in workplace by implementing safety policies and procedures.
  • Strengthened and enhanced processes for managing complaints by leading thorough investigations into incidents and concerns.
  • Reduced HR budget by [Number]% by developing new processes and improving workflow.
  • Negotiated collective bargaining agreements with labor unions by highlighting company profit and operational outcomes.
  • Supervised and coordinated activities of human resources staff, delegating tasks relating to employment, compensation and employee relations.
  • Launched innovative incentive program to achieve low turnover rate in highly competitive market.
  • Partnered with management to establish workplace safety curriculum for training and education purposes.
  • Drove departmental efficiency by organizing comprehensive new hire training and orientation.
  • Advised managers on organizational policy matters, such as [Type] and [Type] policies, and recommend needed changes.
  • Established measures to promote diversity and drive equal access to opportunity and advancement.
  • Onboarded and trained more than [Number] new employees per year.
  • Secured optimal productivity by supervising [Number] employees on staffing and recruiting administrative, operational and clerical functions.
  • Facilitated new hire onboarding by scheduling training initiatives, resolving issues and processing paperwork.
  • Liaised between management and employees by [Action] and [Action].
Company Name | City, StateHospice Nurse Aide03/2002 - 05/2008
  • Documented information in patient charts and communicated status updates to interdisciplinary careteam.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Managed medical stock and restocked inventory to ensure optimal availability for patients.
  • Facilitated games and other activities to engage long-term patients.
  • Watched over patients to identify potential symptoms of medical conditions.
  • Collected biological specimens and packages for laboratory transport to complete diagnostic tests.
  • Assisted over [Number] residents with daily needs, including personal hygiene, dressing and transferring from chairs to bed.
  • Charted patient blood pressures, temperatures, blood sugar levels and vitals, using [Software].
  • Assisted with adequate nutrition and fluid intake.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Provided pre- and post-operative care to [Number] patients per week.
  • Comforted patients and provided each with reassurance and encouragement.
  • Cultivated amiable relationships with residents, resulting in strong overall patient happiness and emotional well-being.
  • Played games with patients to boost mood, improve memory and provide light entertainment.
  • Supervised [Number] patients with diminished capacity to monitor any safety hazards.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Collaborated with [Number] interdisciplinary teams to carry out doctor's orders and provide optimal treatment.
  • Assisted nurses with cleaning G-tube, J-tube and regular catheter insertion.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Provided compassionate care and clear communication in dealing with issues of death and dying.
  • Used mobility devices to transport patients.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Stocked clinical workstations and procedure rooms with necessary supplies.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Participated in [Type] and [Type] performance improvement activities to improve patient safety and quality of care.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Engaged with patient family and friends to provide courteous visit experience.
Company Name | City, StateCustomer Service Supervisor05/1998 - 01/2000
  • Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
  • Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
  • Monitored financial bookkeeping for accuracy and compliance, resolving discrepancies.
  • Monitored daily activities of customer service team, providing guidance and encouragement to optimize productivity.
  • Addressed customer inquiries to increase customer satisfaction ratings.
  • Directed [Number] enterprise customer support team members and leveraged data analytics to identify areas of improvement and accountability.
  • Defined and documented office procedures by updating SOPs and planning comprehensive training for administrative support staff.
  • Oversaw and assessed customer service staff activities, providing personnel with regular performance-related feedback.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Prepared [Timeframe] documentation, reports and logs to identify and manage sales metrics and support process driven activities.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Managed daily operations and processes, including reservations, budgeting and forecasting.
  • Oversaw addressing of customer requests for friendly, knowledgeable service and support.
  • Provided customer service and issue resolution to increase QA satisfaction levels.
  • Generated reports on KPIs to track and improve key metrics.
  • Coordinated work of [Number] employees by offering clear direction and motivational leadership.
  • Drove customer escalations to resolution by engaging directly with clients.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Mentored new employees on [Task] and [Task] and delivered constructive feedback to increase understanding of job duties.
  • Evaluated and authenticated returns, exchanges and voids.
  • Supervised [Number][Job title]s completing efficient daily [Task] and [Task].
  • Scheduled appointments to meet customer needs and resolve key concerns.
  • Revised department schedules to maximize coverage during peak hours.
  • Cross-trained staff members, resulting in [Number]% increase in customer satisfaction ratings.
  • Organized effective shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Supervised [Number] customer service calls per week to track support issues and improve operating procedures.
  • Assessed team member performances, delivering one-on-one coaching to promote better service.
  • Led customer service staff in implementing strategies to propel Customer Satisfaction Index levels and achieve manufacturer service objectives.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Preserved branding by enabling agents to service needs of domestic and international customers.
  • Reduced process lags and effectively trained team members on best practices and protocol.
  • Responded to in-person and online customers to improve company customer service ratings.
  • Generated $[Amount] in revenue by promoting [Type] up-sell opportunities.
  • Reviewed customer interactions and activity reports to identify and address concerns.
  • Planned [Type] meetings for [Number][Job title]s on [Timeframe] basis and coordinated availability of conference rooms.
  • Achieved commendations for providing top-quality customer service.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
Education and Training
Glassell | City, StateGED04/1995
South Coast College | City, StateSome College (No Degree)
Santiago Canyon College | City, StateSome College (No Degree)
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Resume Overview

School Attended

  • Glassell
  • South Coast College
  • Santiago Canyon College

Job Titles Held:

  • Field Merchandiser
  • Human Resources Administrator
  • Hospice Nurse Aide
  • Customer Service Supervisor

Degrees

  • GED
    Some College (No Degree)
    Some College (No Degree)

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