Field Merchandiser resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Directorship
  • Brand awareness
  • Revenue generation
  • Communication skills
  • Customer relations
  • Relationship management
  • People skills
  • Decision-making
  • Organization
  • Multitasking
  • Training & Development
  • Reliable and trustworthy
  • Leadership
  • Working collaboratively
  • First Aid/CPR
  • Work ethic
  • Clerical
  • Microsoft Office
  • Fluent in Spanish
  • Troubleshooting
  • Customer service
  • Planning
  • Conflict resolution
  • Data management
  • Active listening
  • Time management
Field Merchandiser, 11/2018 to Current
Ocean State Job LotPawtucket, RI,
  • Tracked shipping, including weekly and monthly fallout.
  • Kept work areas professional, organized and clean at all times.
  • Consulted with management and advertising teams to plan optimal promotions.
  • Transported and positioned floor displays with pallet jacks.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Increased sales [Number]% through training and professional presentations.
  • Constructed aisle displays and arranged end caps to promote specific products.
  • Greeted all store customers, offered assistance and thanked each for patronage.
  • Generated, reviewed and distributed sales reports each week for management.
  • Assisted [Job title] by communicating with retail merchants via phone and email.
  • Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
  • Delivered $[Amount] in individual sales by maximizing all selling opportunities.
  • Drove marketing decisions using insights learned through up-to-date knowledge of all product categories.
  • Promoted products using social media outlets, including Facebook, [Type] and [Type].
  • Promoted [Type] products by educating customers and prospects about offerings.
  • Traveled to retail stores, conducted field recruiting and attended industry events to increase brand awareness.
  • Organized and carried out promotional events by setting up and tearing down event sites, interacting with potential customers and [Action].
  • Created positive and rewarding client experiences through warm and friendly customer interactions.
  • Processed purchases using POS systems to complete cash and credit card transactions.
  • Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales.
  • Took high-quality photographs of products to support social media campaigns.
  • Replenished product stock to maintain appropriate levels and meet expected sales demands.
  • Attended [Number] promotional events each [Timeframe] in surrounding area to promote [Product or Service].
  • Monitored all sales activity and assessed customer satisfaction with purchases.
  • Collaborated with customer service team members to assist with product information and provide outstanding service.
  • Determined direction for seasonal merchandise by researching and analyzing trends.
  • Completed updates to signage, marketing materials and item price tags to reflect current promotions.
  • Developed and maintained seasonal plans to account for different department needs.
  • Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.
  • Created merchandise displays based on planogram.
  • Established timeline plan to promote key products to generate more than $[Amount] in revenue in [Timeframe].
  • Completed updates to signage, marketing materials and item price tags to reflect current promotions.
  • Put together, corrected and updated product assortment sheets.
Human Resources Administrator, 02/2008 to 08/2019
Cox Auto IncColumbus, OH,
  • Oversaw the benefits enrollment process by answering questions and assisting employees with login details.
  • Liaised with HR management to devise and update policies based on changing industry and social trends.
  • Coordinated company-wide events structured to boost employee morale.
  • Built and developed lasting relationships with employees, peers, upper management and outside vendors.
  • Answered employee questions regarding health benefits and 401k options.
  • Oversaw new employee onboarding procedures from initial training to skill development.
  • Supervised exit interviews and off-boarding process for resigned and terminated employees.
  • Managed all human resource documentation, including new hire letters, employee contracts and corporate policies and procedures.
  • Regularly updated HR databases to reflect employee information, changes in benefits and other details.
  • Handled employee conflicts efficiently while following all company procedures.
  • Provided employee relations training to management, covering engagement, documentation and performance evaluation.
  • Supervised onboarding process for newly hired employees, including distribution of all paperwork.
  • Created and implemented highly effective and individualized human resource solutions for clients.
  • Supported top talent identification processes by interviewing candidates and executing all HR steps, including onboarding, orientation and benefits.
  • Brainstormed with other human resource personnel to determine ways to recruit top talent.
  • Completed reports and employment forms such as I-9 and W-4.
  • Partnered with cross-functional departments to develop, support, administer and maintain [Software].
  • Administered payroll, retirement-plan contribution tracking and health and welfare outsourcing.
  • Executed strong negotiation skills to see both sides and worked to reach agreements to satisfy both parties.
  • Evaluated and updated compensation strategies to offer competitive employment packages and attract top-notch talent.
  • Launched wellness plans to reduce stress, boost morale and increase productivity.
  • Improved operational efficiencies by creating filing systems to maintain confidential employee documents and reports.
  • Scheduled random drug testing for employees to diminish regularity risks.
  • Analyzed compensation and benefits policies to develop modifications and establish competitive programs.
  • Conducted research to maintain up-to-date knowledge of relevant legislation and regulations and promote compliance with requirements.
  • Developed organizational filing systems for correspondence, communications, records and reports.
  • Identified vacancies in staff, supported recruiting process and interviewed prospective personnel.
  • Boosted staffing efficiencies by [Number]% within [Timeframe] of [Type] hiring program implementation.
  • Supported onboarding of new employees by supplying key job information, including organizational policies, job duties and employment benefits.
  • Reduced accidents in workplace by implementing safety policies and procedures.
  • Strengthened and enhanced processes for managing complaints by leading thorough investigations into incidents and concerns.
  • Reduced HR budget by [Number]% by developing new processes and improving workflow.
  • Negotiated collective bargaining agreements with labor unions by highlighting company profit and operational outcomes.
  • Supervised and coordinated activities of human resources staff, delegating tasks relating to employment, compensation and employee relations.
  • Launched innovative incentive program to achieve low turnover rate in highly competitive market.
  • Partnered with management to establish workplace safety curriculum for training and education purposes.
  • Drove departmental efficiency by organizing comprehensive new hire training and orientation.
  • Advised managers on organizational policy matters, such as [Type] and [Type] policies, and recommend needed changes.
  • Established measures to promote diversity and drive equal access to opportunity and advancement.
  • Onboarded and trained more than [Number] new employees per year.
  • Secured optimal productivity by supervising [Number] employees on staffing and recruiting administrative, operational and clerical functions.
  • Facilitated new hire onboarding by scheduling training initiatives, resolving issues and processing paperwork.
  • Liaised between management and employees by [Action] and [Action].
Hospice Nurse Aide, 03/2002 to 05/2008
Lhc GroupDublin, OH,
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Managed medical stock and restocked inventory to ensure optimal availability for patients.
  • Facilitated games and other activities to engage long-term patients.
  • Watched over patients to identify potential symptoms of medical conditions.
  • Collected biological specimens and packages for laboratory transport to complete diagnostic tests.
  • Assisted over [Number] residents with daily needs, including personal hygiene, dressing and transferring from chairs to bed.
  • Charted patient blood pressures, temperatures, blood sugar levels and vitals, using [Software].
  • Assisted with adequate nutrition and fluid intake.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Provided pre- and post-operative care to [Number] patients per week.
  • Comforted patients and provided each with reassurance and encouragement.
  • Cultivated amiable relationships with residents, resulting in strong overall patient happiness and emotional well-being.
  • Played games with patients to boost mood, improve memory and provide light entertainment.
  • Supervised [Number] patients with diminished capacity to monitor any safety hazards.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Collaborated with [Number] interdisciplinary teams to carry out doctor's orders and provide optimal treatment.
  • Assisted nurses with cleaning G-tube, J-tube and regular catheter insertion.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Provided compassionate care and clear communication in dealing with issues of death and dying.
  • Used mobility devices to transport patients.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Stocked clinical workstations and procedure rooms with necessary supplies.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Participated in [Type] and [Type] performance improvement activities to improve patient safety and quality of care.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Engaged with patient family and friends to provide courteous visit experience.
Customer Service Supervisor, 05/1998 to 01/2000
Partners Healthcare SystemSouth Weymouth, MA,
  • Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
  • Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
  • Monitored financial bookkeeping for accuracy and compliance, resolving discrepancies.
  • Monitored daily activities of customer service team, providing guidance and encouragement to optimize productivity.
  • Addressed customer inquiries to increase customer satisfaction ratings.
  • Directed [Number] enterprise customer support team members and leveraged data analytics to identify areas of improvement and accountability.
  • Defined and documented office procedures by updating SOPs and planning comprehensive training for administrative support staff.
  • Oversaw and assessed customer service staff activities, providing personnel with regular performance-related feedback.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Prepared [Timeframe] documentation, reports and logs to identify and manage sales metrics and support process driven activities.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Managed daily operations and processes, including reservations, budgeting and forecasting.
  • Oversaw addressing of customer requests for friendly, knowledgeable service and support.
  • Provided customer service and issue resolution to increase QA satisfaction levels.
  • Generated reports on KPIs to track and improve key metrics.
  • Coordinated work of [Number] employees by offering clear direction and motivational leadership.
  • Drove customer escalations to resolution by engaging directly with clients.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Mentored new employees on [Task] and [Task] and delivered constructive feedback to increase understanding of job duties.
  • Evaluated and authenticated returns, exchanges and voids.
  • Supervised [Number] [Job title]s completing efficient daily [Task] and [Task].
  • Scheduled appointments to meet customer needs and resolve key concerns.
  • Revised department schedules to maximize coverage during peak hours.
  • Cross-trained staff members, resulting in [Number]% increase in customer satisfaction ratings.
  • Organized effective shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Supervised [Number] customer service calls per week to track support issues and improve operating procedures.
  • Assessed team member performances, delivering one-on-one coaching to promote better service.
  • Led customer service staff in implementing strategies to propel Customer Satisfaction Index levels and achieve manufacturer service objectives.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Preserved branding by enabling agents to service needs of domestic and international customers.
  • Reduced process lags and effectively trained team members on best practices and protocol.
  • Responded to in-person and online customers to improve company customer service ratings.
  • Generated $[Amount] in revenue by promoting [Type] up-sell opportunities.
  • Reviewed customer interactions and activity reports to identify and address concerns.
  • Planned [Type] meetings for [Number] [Job title]s on [Timeframe] basis and coordinated availability of conference rooms.
  • Achieved commendations for providing top-quality customer service.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
Education and Training
GED: , Expected in 04/1995
Glassell - Orange, CA
: , Expected in
South Coast College - Orange, CA
: , Expected in
Santiago Canyon College - Orange, CA

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Glassell
  • South Coast College
  • Santiago Canyon College

Job Titles Held:

  • Field Merchandiser
  • Human Resources Administrator
  • Hospice Nurse Aide
  • Customer Service Supervisor


  • GED
  • Some College (No Degree)
  • Some College (No Degree)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: