Seasoned Loss Prevention professional with excellent communication skills and more than 30 years in retail loss prevention management. Personable leader who comfortably interacts with people from diverse cultures and backgrounds. A quality focused Manager who believes excellent people skills and open communication are essential functions to achieve positive results.
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Developed meaningful and professional relationships with clients that were practical, honest and consistent in the assessment of their management, and operational compliance. Developed trust and established brand integrity through consistent case development, and closure exceeding the clients expectations.
Detected, identified and apprehended professional organized retail crime rings, and fencing locations resulting in $105,000,000.00 in recovered goods and property over a course of 5 years. Lead the team in successful case closure of financial crime cases, e-commerce investigations, and mobile surveillances.
Spearheaded the training for federal, state and local law enforcement on the current fraud and financial crime trends, and remote video access to the team. Presented a business case to support the need for additional analyst PCI support to law enforcement and was assigned the project to initiate a law enforcement only request email system to optimize our service and communications and track results.
Initiated and implemented new loss prevention methods which resulted in a 5% reduction in shrinkage over a four year period. Partnered with the management team to change the culture and customer perception of our business. Hired, managed and evaluated a team of investigators to deliver quality apprehensions and professional representation on the behalf of the company while supporting the company's business initiatives.
Extended business relationships to regional and divisional leaders to gain support listen to their concerns and provide my expertise to their business objectives as a partner and stakeholder in their success.
Consulting, client services, surveillance, inventory, l Loss Prevention, reporting, retail accounting, interview and interrogation, auditing, coaching, mentoring, computer, advanced CCTV, hazardous material handling, OSHA. Microsoft Office.
Nextel Communications Nov 1999-Dec 2002
Regional Loss Prevention Manager
Reston, Virginia
Eckerd Drug Nov 1992-Nov 1999
District Loss Prevention Representative
Pittsburgh, PA
Fayva Shoes Jan 1990-Oct 1992
Area Loss Prevention Manager
Boston, MA
Best Products Sept 1989-Jan1990
District Loss Prevention Manager
Richmond, VA
Thrift Drug Sept 1986- Sept 89
Area Loss Prevention Supervisor
Pittsburgh, PA
Jefferson Ward / Bradlees Sept 80- Sept 86
Loss Prevention Manager
Braintree, MA
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