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Field Investigator Resume Example

Resume Score: 100%

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FIELD INVESTIGATOR
Summary

Seasoned Loss Prevention professional with excellent communication skills and more than 30 years in retail loss prevention management. Personable leader who comfortably interacts with people from diverse cultures and backgrounds. A quality focused Manager who believes excellent people skills and open communication are essential functions to achieve positive results.

Highlights
  • High level case presentation

  • Skilled in conflict resolution

  • Retail theft investigations

  • Wicklander Zulawski Certified
  • Microsoft Office

  • Exception based report analysis

  • Operational effectiveness

  • Developing partnerships with stakeholders.
Accomplishments

Developed meaningful and professional relationships with clients that were practical, honest and consistent in the assessment of their management, and operational compliance. Developed trust and established brand integrity through consistent case development, and closure exceeding the clients expectations.


Detected, identified and apprehended professional organized retail crime rings, and fencing locations resulting in $105,000,000.00 in recovered goods and property over a course of 5 years. Lead the team in successful case closure of financial crime cases, e-commerce investigations, and mobile surveillances.


Spearheaded the training for federal, state and local law enforcement on the current fraud and financial crime trends, and remote video access to the team. Presented a business case to support the need for additional analyst PCI support to law enforcement and was assigned the project to initiate a law enforcement only request email system to optimize our service and communications and track results.


Initiated and implemented new loss prevention methods which resulted in a 5% reduction in shrinkage over a four year period. Partnered with the management team to change the culture and customer perception of our business. Hired, managed and evaluated a team of investigators to deliver quality apprehensions and professional representation on the behalf of the company while supporting the company's business initiatives.


Extended business relationships to regional and divisional leaders to gain support listen to their concerns and provide my expertise to their business objectives as a partner and stakeholder in their success.

Experience
Company NameOctober 2012Field Investigator
City, State
  • Conducted witness interviews and accident investigations to identify or rule out fraudulent insurance claims.
  • Conducted surveillances and documented activity of the subject(s) in a discreet and professional matter.
  • Provided professional documentation and recorded statements on behalf of the client to support the findings in the investigation.
  • Conducted "Wellness Checks" on extended workman's compensation claims to identify fraudulent activity on the part of the claimant, and provide factual evidence to support the client.
Company NameNovember 2013 to August 2014Regional Loss Prevention Manager
City, State
  • Provide numerous loss prevention consulting services to a variety of clients in the United States and Canada.
  • Conduct comprehensive loss prevention training of management and facilitate training on shrinkage reduction / tip-line for reporting issues within the workplace.
  • Conduct exception based analysis to identify fraudulent activity and crimes against the client.
  • Coordinate the inventory preparation process for clients in high-risk urban markets.
Company NameJune 2007 to July 2012Senior Investigator
City, State
  • Identified, investigated, and prosecuted subjects involved in Organized Retail Crime(ORC) in major markets in the Eastern United States.
  • Liaison between retail partners and federal law enforcement agencies to combat ORC and share intelligence on active investigations.
  • Provided specialized training to law enforcement and retail partners on the impact of ORC on businesses and the economy.
  • Organized and initiated surveillance in the field on ORC subjects with retail partners and law enforcement to elevate cases to closure.
Company NameJune 2003 to June 2007Loss Prevention Manager
City, State
  • Managed a team of investigators to effectively and professionally handle external and internal theft.
  • Worked with Store Management team to monitor all controllable expenses within the location.
  • Executed core Loss Prevention Programs within a 63 million dollar location.
  • Conducted compliance audits to identify opportunities in the area of shortage reduction and inventory recovery.
  • Achieved a shortage reduction of .01% vs. 6.0% over a four year period.
Education
Woodrow Wilson High1972High School Diploma: BusinessCity, State, United States
Skills

Consulting, client services, surveillance, inventory, l Loss Prevention, reporting, retail accounting, interview and interrogation, auditing, coaching, mentoring, computer, advanced CCTV, hazardous material handling, OSHA. Microsoft Office.

Additional Experience

Nextel Communications Nov 1999-Dec 2002

Regional Loss Prevention Manager 

Reston, Virginia

 

Eckerd Drug Nov 1992-Nov 1999

District Loss Prevention Representative 

Pittsburgh, PA

 

Fayva Shoes Jan 1990-Oct 1992

Area Loss Prevention Manager 

Boston, MA

 

Best Products Sept 1989-Jan1990

District Loss Prevention Manager 

Richmond, VA

 

Thrift Drug Sept 1986- Sept 89

Area Loss Prevention Supervisor 

Pittsburgh, PA

 

Jefferson Ward / Bradlees Sept 80- Sept 86

Loss Prevention Manager

Braintree, MA

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Woodrow Wilson High

Job Titles Held:

  • Field Investigator
  • Regional Loss Prevention Manager
  • Senior Investigator
  • Loss Prevention Manager

Degrees

  • High School Diploma : Business

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