I have a track record of being practiced and proficient in , customer service, communication, and project management, mediation, problem solving and leadership and a diverse unparalleled set of skills proven by over 20 years of successful paid employment as well as volunteer leadership.
01/2014 to Current
Field InvestigatorMUELLER REPORTS － Tonawanda, NY
Coordinated scheduling, documenting, reporting and diagraming of hundreds of property reports throughout the southeastern region.
01/2011 to Current
Corporate Operations ManagerTHE BRIDGE FOUNDATION － Lafayette, PA
Coordinated all technology - IT acquisition, configuration, maintenance, training, and inventory.
Internet related management including website overview.
Coordinating physical assets and human resources to accomplish assigned tasks.
Research, training, acquisition, etc.
01/2010 to 01/2011
Support SpecialistCOOPER NOTIFICATION － Long Branch, NJ
Coordinated responses to customer dispatch system issues.
Diagnosed software issues and coordinated resolutions.
Maintained and responded to needs of customers for 2 states.
01/2009 to 01/2010
Support SpecialistLANGER SECURITY-SPECIAL SERVICES － Philadelphia, PA
Interfaced with location manager to ensure smooth operation during events.
Coordinated scheduling and assignments for 40 people.
01/2009 to Current
CEOHOPKINS CONSULTING － Philadelphia, PA
Provided on-site and off-site technical support for clients.
Coordinated upgrades, purchases, and maintenance.
Provided 24 / 7 support throughout the area.
01/2001 to 01/2008
CorrespondentGERMANTOWN NEWSPAPERS / ACME NEWSPAPERS － Philadelphia, PA
Wrote technical columns.
Interviewed people for human interest stories.
01/1996 to 01/2009
Service ManagerNavpoint Internet Services － Erdenheim, PA
Managed service department.
Built / repaired equipment workstations, servers and printers for private customers and businesses.
Interfaced with upstream provider during outages, attacks and other critical issues.
Assisted with the ongoing maintenance of the network infrastructure.
Brought the service department from a 2 week to a 2 day turnaround while increasing customer base.
01/1996 to 01/2012
Commanding OfficerPennsylvania Military Guard － Philadelphia, PA
Reorganized units goals after becoming commander.
Interfaced with PEMA, JAG and various agencies to coordinate efforts.
Coordinated assistance / response with multiple events to aid with public safety.
01/1996 to 08/2015
ChiefGreater Philadelphia Search & Rescue － Glenside, PA
Led over 40 trained professionals during missions.
Coordinated responses and investigations.
Interfaced with multiple agencies.
Interviewed witnesses, family members, and others.
Helped create and maintain Explorers program for teenagers.
Led response to hundreds of public safety incidents throughout the three states.
Introduced networking, field wireless, and other technology to team.
01/1996 to 08/2015
Firefighter / Emergency Medical TechnicianWyndmoor Hose Compnay － Wyndmoor, PA
Assist in emergency operations as needed.
Assist with rope / technical trainings.
Help with technology issues.
01/1988 to 01/1996
Service ManagerHorizon Computers － Philadelphia, PA
Managed busy service department of oldest computer store in the city of Philadelphia.
Coordinated all outside service.
Did all regional warranty work for Panasonic, Okidata, Commodore, and Kodak,.
Maintained contracts with several area businesses.
B.B.A: Computers and Informational SciencesTEMPLE UNIVERSITY － PHILADELPHIA, PAComputers and Informational Sciences
Associate's Degree: Data Process / Computer OperationsCOMMUNITY COLLEGE OF PHILADELPHIA － PHILADELPHIA, PAData Process / Computer Operations
Pursued degree: Computer OperationsSPRING GARDEN COLLEGE － PHILADELPHIA, PAComputer Operations
Speeches / Media -------------------------------------------- CNN as survivability specialist. Advanced Rescue Magazine Jefferson University AKC County Detectives Association New Jersey State Police National Fire Rescue magazine Pennsylvania State Police Fox News Philadelphia Hospital Philadelphia Police Department New Jersey Prosecutors Association Philadelphia Magazine Southeastern Medical Reserve Corp Certifications / Training * Medical Emergency Medical Technician Advanced Life Support Assist Pre-Hospital Traumatic Life Support BTLS Transitional Class Community First Aid Community CPR Bloodborne Pathogens Disaster Introduction To Disaster Damage Assessment Emergency Assistance 1 Emergency Assistance 2 Logistics 1 Emergency Services Liaison Mass Care 1 Local Disaster Volunteers Management Developing and Managing Volunteers Leadership Decision Making Mediation Negotiation Supervision In Disaster Serving The Diverse Community Inclusive Leader Records & Reports Public Relations for Emergency Services Roles and Responsibilities of Board Members Supervision In Leadership Situational Leadership Technical State Emergency Vehicle Operations County Emergency Vehicle Operations State, County & National Arson Investigation National Weather Service Skywarn Certified Incident Command System Factors Facing Fire ground Commanders First Responder Awareness Safety and Training Systems Rope Rescue 1 Ropes & Riggings Haz Mat 1 OC Pepper Spray Structural Collapse Rapid Intervention Firefighter-Exterior Evolutions Initial Attack for Incident Commanders Trench Rescue Strip Mall Construction for Firefighter Emergency Response to Terrorism START Basic Rope Rescue 1
contracts, clients, human resources, inventory, network, networking, printers, public safety, reporting, Research, scheduling, servers, stories, technical support, upgrades, upstream, website