Field Installer Resume Example
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FIELD INSTALLER
Summary
Knowledgeable Communications Technician with over 4 promotions in under 4 years. Hands-on experience troubleshooting and repairing identified issues with tactical communications and communications security related products and ensuring products are configured and programmed to customers specifications. Collaborative, dependable, and communicative with the ability to manage and coordinate work efforts by interfacing with both internal and external workgroups.
Skills
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Experience
12/2021 - 12/2021Associate ConsultantControl Risks | Washington , DC
- Documented research findings and prepared polished reports highlighting results and potential improvement strategies.
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Offered product and service consultations and employed upselling techniques.
- Acted as initial contact in addressing customer concerns.
- Built trusting relationships with customers by making personal connections.
- Coordinated activities with other departments to ensure quality customer service.
- Negotiated and closed deals with minimal oversight.
10/2021 - 12/2021Field TechnicianWood Plc | Thompsons , TX
- Applied company safety policies consistently when performing daily tasks.
- Kept all equipment running by paying close attention to signs of issues and completing quality repairs.
- Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
- Connected wires and cables to terminals and attached and detached various kinds of hardware to wires, cables, buildings or poles.
- Set up service for customers by installing, connecting, testing or adjusting equipment.
- Spliced cables with hand tools, epoxy or mechanical equipment.
- Laid out cabling plans and ran through buildings to desired locations.
- Handled multiple simultaneous deployment projects against strict deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
07/2020 - 10/2021Field InstallerAt & T | Holly Springs , MS
- Laid out cabling plans and ran through buildings to desired locations.
- Improved customer satisfaction by finding creative solutions to problems.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Installed, upgraded and provided troubleshooting services for physical cable TV, internet, telephone and alarm system equipment.
- Installed outlets, drops, converters, modems and digital terminals.
- Upheld strict safety standards when using ladders, tools, electrical devices and other equipment to protect team members, customers and structures from harm.
- Handled all installation tasks, including mounting equipment, concealing wires within walls and programming remotes.
- Performed splicing, bonding, grounding and terminations of cables.
- Conducted tests on fiber optic cables and corrected faults.
- Read and interpreted technical documentation in order to accurately configure equipment.
- Tested equipment, connections and signals to verify security system functionality.
- Installed and repaired enterprise access controls, analog, digital CCTV and network configurations.
10/2019 - 07/2020Cable TechnicianVlcm | Idaho Falls , ID
- Troubleshot and diagnosed systems using Fluke cable tester
- Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.
- Established and modified networks and computers at businesses, schools, government buildings, medical facilities and homes.
- Handled multiple simultaneous deployment projects against strict deadlines.
- Used pipe and filter model to find bottlenecks and enable measurement of system resource usage and process behavior.
- Handled all installation tasks, including mounting equipment, concealing wires within walls and programming remotes.
- Upheld strict safety standards when using ladders, tools, electrical devices and other equipment to protect team members, customers and structures from harm.
- Reviewed site plans prior to installations to confirm adequate space and structures for optimal system configuration according to specifications.
- Dug trenches and created holes to pull conduit and install supports.
- Transported required supplies and employees from headquarters to job site using company vehicles without incident.
- Reviewed blueprints and electrical schematics to perform tasks to specifications.
- Built controllers and panels to complete system installations.
- Managed technicians while leading and delegating job assignments, tracking project statuses and resolving issues to maximize productivity.
- Conducted tests on fiber optic cables and corrected faults.
- Performed splicing, bonding, grounding and terminations of cables.
01/2019 - 11/2019Team ChiefPartners Healthcare System | Westwood , MA
- Identified issues and initiated troubleshooting methods for signal support services, including radio, cabling and battlefield automated systems
- Implemented the use of NOYAFA Network LAN Length Cable Tester to ensure RJ45 connectors were properly installed
- Installed and employed Cat5, Cat6, and fiber based signal support systems and terminal devices for battlefield situations
- Extensive knowledge on Harris RT1523, RT1796, RT1694, and PRC 152 pinning and operations
- Led team of 12 Signal Support System Specialists engaged in delivering assistance to customer service department on daily basis
- Worked overtime, including evenings and weekends, to respond to emergencies and fix unsafe conditions
- Performed regular tests on systems to ensure all components were running well
- Troubleshooted electrical and mechanical defects for residential, commercial and industrial sites
- Reviewed work orders and communicated with prior shift to assess work needs for the day
- Read blueprints and repair manuals to identify mechanical problems and fix each in accurate manner
- Planned, installed and maintained systems and performed repair on malfunctioning systems
- Conducted routine inspections on devices
- Reduced downtime during production by maintaining equipment and reducing unnecessary maintenance
- Responsible for promoting safe and clean working environment
- Managed work with little supervision
- Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly
09/2015 - 12/2018Signal Support Systems SpecialistU. S. Army | City , STATE
- Maintained signal support systems and provided technical advice to commanders, staff and subordinates
- Served as an upper echelon Communication Security custodian, ensuring subordinates had knowledge of acceptable use
- Used computers to control and monitor network status during battlefield operations
- Informed and educated new system users by delivering in-depth training sessions on tactical communications equipment
- Leveraged outstanding communication, interpersonal and people skills to work well with clients of all backgrounds
- Maximized productivity with delivery of onsite training for business users
- Promoted company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork
- Aligned closely with other departments in an effort to better understand product features so that appropriate training materials could be developed
- Developed and managed project plans while providing status updates to management
- Set and achieved product quality objectives while meeting product specifications
- Monitored project budget through the careful assessment of resource usage and task management to ensure that costs were kept low
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Successfully led key projects which resulted in notoriety for my company
- Proactively identified and solved complex problems impacting operations management and business direction
- Supported engineers in operational improvements and resolution of communication problems to deliver top-notch customer service
Education and Training
2014High School Diploma
South Panola High School | City, State
South Panola High School | City, State
11/2018Leadership
Basic Leaders Course | City, State
Basic Leaders Course | City, State
Some College (No Degree): Human Services
Wayland Baptist University | City
Wayland Baptist University | City
Websites, Portfolios, Profiles
- https://www.linkedin.com/in/cole-ingram-975882152/
Additional Information
Volunteering with Daniel Chappie James #72 of Tacoma, WA
- Feeding homeless
- Clothes/toy drives
- School mentorship
- Community clean up
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Resume Overview
School Attended
- South Panola High School
- Basic Leaders Course
- Wayland Baptist University
Job Titles Held:
- Associate Consultant
- Field Technician
- Field Installer
- Cable Technician
- Team Chief
- Signal Support Systems Specialist
Degrees
- 2014 High School Diploma
11/2018 Leadership
Some College (No Degree) : Human Services
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