Seeking challenging job opportunities which will allow for
personal and professional growth.
Received multiple awards for excellent sales performance recognition. Received customer compliments for excellent service. Verizon Presidents Club top performing in country and region 2013-2015. Recognition from upper management all the way up to VP's and CEO's for performance. GEM club awards and recognition for performing technical repairs at Verizon quickly and efficiently based off metrics.
Verizon TelecommunicationsMarch 2013 to CurrentFiber Analyst Albany/Syracuse, NY
•Dispatching Field Technicians to resolve network outage conditions and OOS (Out Of Service) conditions. •Resolving and troubleshooting connectivity issues for residential and business customers including provisioning of new or existing services. •Providing support for Verizon CPE and limited support for Customer CPE. •Order inquiry and/or trouble reports •Fiber to home activation support •Analyzing and isolating trouble conditions.Resolving TCP/IP protocol issues with users. •Initiating service order corrections and changes •Use of PC components and functionality, the ability to work with customers on the telephone and to isolate/resolve problems with the equipment at a customer location. •Working at a computer terminal assisting internal and external customers. •Communication networking components such as routers, LAN topology, Ethernet and Network Interface cards, as well as a working knowledge of PC hardware/software functionality. •PC home networking technology. •Support Analyst, Ethernet Systems Installer, LAN/WAN Administrator, Network Analyst, Network Technician, Service Technician, Systems Analyst, Systems Administrator and Systems Engineer duties. •Performs testing and diagnostic procedures on equipment according to published equipment standards. •Assembles, installs, and/or tests transmission equipment channel banks, channel service units (CSU), digital service units (DSU), modems, routers, etc. Installs routers, bridges, multiplexers, concentrators, etc. •Coordinates the testing and turn up of service with all involved providers until the customer's service is up and working. •Provides technical support/assistance to apprentice techs either through OJT or remote technical support. •Provide customers with service activation support for Data service PC configuration, home router configuration, and/or email/internet applications. •Issue customer initiated service order corrections and changes. •Issue maintenance initiated change orders. •Create trouble reports. •Performing analysis and isolation of trouble conditions. •Sorting troubles into User, Voice Network, Data Network, Video Network & OS Plant categories. Provide trouble resolution and closeout when possible. •Affiliate ISP Support. •Operating a PC/data terminal to maintain status of service orders and trouble reports in various FTTP operations databases. •Dispatching trouble reports and service orders to appropriate outside installation and repair forces and receiving close out information from those groups. •Negotiating dates, times and access arrangements associated with resolving customer service order fallout and trouble report. Customers may be irate or dissatisfied with our service. •Communication networking components (i.e., Routers, LAN topology, Ethernet & Network Interface Cards) as well as MS Windows and PC hardware/software. •Working with customers, on the telephone, to isolate/resolve problems with that equipment at a customer location. •Communicating effectively with customers. Responsible for talking and negotiating with customers as well as interacting with other work groups. •Overlap-perform more than one function at a time while communicating with internal and/or external customer. •Sit at a workstation for extended periods while working at a computer terminal.
SUNY Upstate University Hospital at Community GeneralOctober 2011 to March 2013Pharmacy Technician Syracuse, NY
Maintain phone calls as needed
Medication delivery to units as needed,
Compounding and TPN's
Troubleshooting equipment in pharmacy as needed.
Geek Squad Best BuyMarch 2011 to March 2013Counter Intelligence Agent PC Repair Technician Liverpool, NY
Supervisor: Chris Averill (315-751-0742) Assist customers with service/repair issues within Standard Operating Platform (SOP).
Provide the initial contact with customers, check in product, and run basic tests to determine product needs and service solutions.
Facilitate the complete solution of product sales, upgrades, installations and service in the store.
Personify and uphold service standards.
Using DOS, Windows 9x/ME/2000/XP/Vista and Apple MacOS.
Troubleshooting of Operating Systems and Internet connection issues.
Computer hardware diagnostic and troubleshooting.
Software installations and upgrading.
Install / troubleshoot all computer-related devices (video, sound, modem, printer, scanner, camera, etcetera.) Research and constantly adapt to new and unfamiliar problems.
Kinney Drugs Health DirectApril 2010 to July 2011Pharmacy Technician/ Pharmacy Technician Medication FillerSupervisor North Syracuse, NY
Receive and verify prescription from Doctors and Nurse Practitioners.
Prepared medication for clients through mixing, counting pills and labeling bottles.
Price and fill prescriptions.
Work closely with pharmacist to assure consistant quality of work.
Handle patient paperwork regarding admissions and discharges.
Address patient's insurance claims and medication prior-authorizations.
Count inventory and stock medication.
Handl facility prescription needs for multiple organizations.
Rite-Aid PharmacyJanuary 2007 to April 2010Pharmacy Technician Syracuse, NY
Accept customer and prescription information, including refill authorization, from doctor's offices where permitted by state law.
Responsible for retrieval of the appropriate medication from inventory where permitted by state law.
Create prescription labels where permitted by state law.
Place medication into prescription containers where permitted by state law.
Input customer and prescription data into the computer system where permitted by law.
Complete paperwork related to filling prescriptions.
Maintain the pharmacy department by keeping it clean and in order.
Onondaga Community College12/2010Associate's Degree: Criminal JusticeSyracuse, NY, United StatesGPA: GPA: 3.3GPA: 3.3 Credits Earned: 64 Semester hours Criminal Justice
BOCES03/2010GEDLiverpool, NY, United States
2011CPhT: Pharmacy TechnicianSyracuse, New York, USA
Onondaga Community CollegeWork In Progress: Computer Information Systems (NETWORKING)Syracuse, New York, USA
Repair of telecommunication services in voice,data and video services. Dispatching field technicians. Trouble ticket creation for repair. Computer networking and software skills in MS Office Suite and MAC/Windows OS/ Linux Operating systems. Excellent attention to detail. Excellent communication skills. Computer hardware repair and troubleshooting.. Excellent customer service skills. Background in law and pharmaceuticals. Supervising skills and logistics.