Dependable and service-focused Courier motivated to deliver consistent, prompt and courteous service. Reliable and energetic professional.
Customer-oriented Driver who maintains thorough and accurate records and notes to keep management informed of delivery progress.
Courteous Courier and accomplished company ambassador who builds lasting customer relationships by supplying consistent and friendly service and completing deliveries on time.
Seasoned Delivery Driver adept at delivering shipments safely while meeting tight deadlines.
Punctual and reliable
Time management skills
Excellent sense of direction
Lifts up to 150 pounds
Energetic work attitude
Customer service expert
Courteous and polite demeanor
Perfect attendance record
Defensive driver training
Sharp problem solver
Adaptive team player
Delivery: Continuously maintained an accident and incident-free driving record for more than 15 years.
Customer Service: Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Above and Beyond Award: Received from FedEx for noticing and assisting an injured motorist while on a delivery route in a rural area.
Sales: Consistently generated additional revenue through skilled customer service and sales techniques.
Coaching: Coached and developed University of Wyoming Womens Club Softball program, which became one of the top club softball teams in the Mid-Western conferences of National Club Softball Association from 2001 to present.
Team Building and Leadership: Created collaborative learning experience for students through [process, initiative].
Community Service: Created and coordinated a youth softball clinic through the student athletes in the club softball program.
FedExMarch 1998 to CurrentFedEx Courier Laramie, WY
Completed a daily pre-trip inspection checklist, including fluid levels and vehicle maintenance, before first delivery of the day.
Selected the most efficient routes in compliance with delivery instructions and fuel policy.
Operated motor vehicles in a safe and efficient manner.
Established long-term customer relationships through prompt and courteous service.
Resolved customer complaints and helped with package tracking and/or shipping issues.
Verified loads against shipping papers for dangerous goods shipments.
Met and surpassed productivity targets and quality standards.
Notified branch management of any vehicle safety concerns and issues.
Obtained signatures needed to complete and process all delivery paperwork in a timely manner.
Answered customer questions regarding shipments.
Handled merchandise in accordance with product handling standards.
Reported any errors found on delivery documents to supervisor.
Operated manual and mechanical equipment in a safe and efficient manner.
Evaluated customer needs and determined appropriate action, referring their questions to management when necessary.
Loaded and unloaded merchandise at stores and vendor locations.
Trained new employees at the local facility at the request of senior management.
Developed highly empathetic client relationships and earned reputation for exceeding goals.
Cross-trained and provided back-up for other couriers when needed.
Handled cash orders for sending and receiving shipments.
Worked as a team member to ensure efficient work flow inside the facility and on the delivery route.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
Assisted customers with company policy and service complaints.
Guaranteed positive customer experiences and resolved all customer complaints.
Developed sales and shipping leads on new accounts through superb customer service and a positive and helpful attitude.
University of WyomingSeptember 2001 to CurrentHead Coach, Womens Club FastPitch Softball Laramie, WY
Recruited and met with prospective student-athletes and their families to discuss their experience and goals.
Created and ran up-to-date and relevant drills.
Trained student-athletes during the off-season.
Reviewed game film and statistical reports for game operations.
Coordinated scheduling and field and facility use with the activities office and city recreation department
Established and followed through with penalties for breaches of sportsmanship standards.
Helped develop each participant's physical and psychological fitness.
Adhered strictly to rules and regulations of the activities department and the district.
Organized a season timetable and scouted other teams for tactical aims.
Maintained accurate statistics, records and results of each season.
Fostered a culture of good sportsmanship, cooperation and responsibility.
Motivated and encouraged student athletes to do their best during practices and games and in the classroom.
OfftahdahlMarch 1996 to September 1996Construction Laborer Laramie, WY
Cleaned all construction areas to avoid hazards.
Performed heavy labor such as ditch digging, paving and hauling.
Transported materials, tools and machines to installation sites.
Used a pick and shovel to dig, spread and level dirt and gravel.
Pats Body ShopMay 1995 to March 1996Autobody Shop Laborer Laramie, WY
Operated pneumatic tools and air compressors.
Contributed to repeat and referral business by using strong customer service and problem solving skills.
Washed, waxed and buffed the exterior of vehicles.
Fireside Bar and LoungeOctober 1997 to March 2002Bartender Laramie , WY
Strictly abided by all state liquor regulations, particularly in regard to intoxicated persons and minors.
Effectively handled customer complaints and special requests.
Provided prompt, efficient, friendly, and quality service at all times.
Accurately balanced cash register at all times.
Maintained stock levels to prevent shortages of critical items.
Quickly mixed a variety of simple and complex cocktails.
Consistently kept bar and work areas clean and sanitary in compliance with bar standards and local, state, and federal laws.
Accurately and quickly calculated checks and made change.
Took prompt corrective action whenever necessary to maintain the satisfaction and safety of all patrons and staff.
Operated credit card machines correctly and quickly.
Assessed guest demeanor and identified when to call behavior to attention of a bouncer.
Participated in bar incentives and contests to drive sales and promote the venue.
Maintained a positive working relationship with fellow staff and management.
Assisted bartenders in maintaining adequate supplies and beer kegs for the bar and extended service area.
Promoted upcoming bar events, programs and weekly live music events.
Operated cash register and processed customer cash and credit card payments.
Volunteer Coordinator and Coach for Laramie Youth Softball Program Spring 2006 to current
Instructor of train-the-trainer seminars to educate the volunteer coaches to adequately coach in the youth clinics
Teach and coach at youth skills clinics
Organize University student athletes in support of the youth program
Quality control of volunteer coaching staff
Fishing all lakes, rivers and streams in southeast Wyoming
Laramie County Community College1996General Studies courseworkLaramie, WY, USA
Laramie High School1995High School DiplomaLaramie, WY, USA