Federal It Liaison Project Manager Assistant Program Director resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
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  • single:
Career Overview

High-achieving, certified project management professional possessing excellent communication, organizational, and analytical capabilities, able to devise innovative solutions to business and technology challenges. Experienced in leading critical enterprise-level projects from initiation through closure, and in overseeing a program of interrelated applications and services to ensure customer satisfaction in a fiscally responsible manner. Personable leader and team player, successful at building strong professional relationships. Capable of managing large complex projects while maintaining high team morale and energy. Skilled mentor and mediator who excels at bringing out the best in team members. Able to handle multiple tasks and priorities, meet deadlines, and get results in a fast paced, often ambiguous environment.


Earned U of M merit award of $1500 in July, 2012 for successfully handling a very sensitive, complex project with a high profile sponsor.

Received State of MN outstanding employee achievement awards in 1999, 2002, and 2004.

Wrote successful grant proposal to establish alternative high school educational model for at-risk teenagers, established program budget, managed grant funding, monitored program, statistically analyzed results and reported program success to state auditors.

Recipient of Master's of Management and Administration outstanding graduate student award for overall achievement and master's paper excellence.

  • Certified Project Management Professional (PMP)
  • Current U of M Assistant Program Director
  • Expertise working in multicultural, ethnically diverse environment
  • Oral and written communication excellence

  • Contract management training and experience
  • Vendor relationship management
  • Creative problem solver
  • RFP and grant writing experience
  • Leadership and mentoring skills
Technical Skills

Microsoft Word Excel

Powerpoint Powerpoint

Microsoft Project Wrike Project Management Tool

Work Experience
Federal IT Liaison / Project Manager / Assistant Program Director, 01/2011 -
Jabil Circuit Livermore, CA,

Build and foster relationships with high-level federal agency customers and stakeholders to better understand their IT needs and requirements. Manage portfolio of IT projects to assure systems and services developed by NCFPD meet requirements and satisfy federal customer needs. Establish project management templates, methodology and practices and mentor junior project managers. Lead development of enterprise system strategic plan. Manage IT vendor/subcontractor relationships.

Project Manager, 11/2009 - 01/2011
Jabil Circuit Anaheim, CA,

Provide project management expertise in support of the Minnesota Licensing and Registration System (MNLARS) Project, a $50-million project responsible for replacing the legacy driver licensing and vehicle registration systems for the Minnesota Division of Driver and Vehicle Services (DVS) within the Department of Public Safety.

Manage team of MNLARS technical and data architects as well as business analysts to help ensure the production of quality deliverables in a timely manner.

Develop project related documentation including scope statement, work breakdown structure, project plan, communication plan, risk management plan, etc. Estimate project timelines.

Review documents related to the MNLARS project, such as the MNLARS Request for Proposal, vendor responses, Unified Modeling Language artifacts, DVS business-related documentation; and provide written feedback.

Project Manager, 05/2003 - 11/2009
Advance Auto Parts Montgomery, AL,

Manage all aspects of critical, large-scale, enterprise-wide IT projects using various software development methodologies. Write RFPs, assist with vendor selection and manage vendor contracts. Understand pertinent federal laws, state statutes, policies and requirements. Project management responsibilities include timeline estimation, task breakdowns, scope and change management, quality assurance, issues and risk mitigation, business and systems analysis, and team management on projects such as:

- Multi-million dollar upgrades to major enterprise system, including change from mainframe to server environment.

- Selection, testing, and deployment of new user interface affecting 12,000+ users at over 600 criminal justice agencies statewide, including federal, state and local government units.

- Security assessment of BCA systems, networks, and data.

- Security-related policy development and agency-wide security training.

- Architectural design, system development, testing, and deployment of BCA's first Service Oriented Architecture (SOA).

- Business process re-engineering of BCA's contract management processes.

IT Support Specialist - Help Desk, 07/2001 - 06/2003
B. Braun Medical Inc. Kent, WA,
  • Provide service desk telephone support to 12,000+ users at over 600 criminal justice agencies throughout Minnesota.
  • Ensure that agencies connected to the Criminal Justice Data Network maintain system connections and receive appropriate system messages.
  • Trouble shoot network, hardware and application problems with criminal justice agency users and their IT vendors.
  • Assist with rollout of Minnesota's first personal computer window-based user interface to the criminal justice Law Enforcement Message Switch to over 600 criminal justice agencies statewide.
  • Perform user testing of information systems as needed.
Training Manager, 08/1998 - 08/2001
Johns Hopkins University Baltimore, MD,
  • Supervise five information systems trainer/auditors and one support staff person in an IT environment.
  • Oversee development of information systems training curriculum.
  • Direct improvement to criminal justice information systems audit procedures to better ensure security and accuracy of criminal justice systems and information.
  • Ensure development and posting of annual training program.
  • Oversee criminal justice audit procedures, including review and approval of individual audit reports.
  • Direct development, publication, and dissemination of the Criminal Justice Information Systems Operating Manual.
  • Lead team during FBI audits and provide State response to FBI audit reports.
  • Organize, manage, and conduct bi-annual conferences.
  • Manage publication of quarterly newsletter for statewide dissemination to criminal justice agencies.

Trainer, 03/1994 - 08/1998
Kindercare Greenwood, IN,
  • Train internal and external criminal justice employees in appropriate entry and use of highly secure criminal justice information systems.
  • Audit criminal justice agencies statewide to ensure security and appropriate use of criminal justice information systems.
  • Develop curriculum for criminal justice training classes.
  • Develop annual training schedule at law enforcement sites throughout Minnesota.
  • Respond to policy and procedural questions from statewide criminal justice users.
  • Assist with planning and implementation of bi-annual conferences.
  • Write articles for quarterly newsletter.
Educational Consultant, 08/1989 - 05/1997
MN Department Of Education & Minneapolis Adult Learning Team City, STATE,
  • Design, manage, and conduct research involving testing and statistical analysis of test data to develop normalized statewide literacy test for non-native English speakers. Author statewide report describing results of research project.
  • Lead inter-agency team consisting of directors of numerous Minneapolis community and educational organizations in strategic planning, research and development of program goals and objectives.
  • Facilitate meetings attended by directors of adult education, human services, and non-profit agencies. Negotiate and mediate to assist directors with divergent and often competing views and goals to achieve consensus.
  • Conduct research, surveys, and focus groups on topics to aid inter-agency team decision-making process.
  • Oversee joint inter-agency programs that benefit underprivileged individuals residing in Minneapolis, to ensure that program goals are met, and that high-quality deliverables are completed on time and within budget.
  • Write successful grant proposal to establish alternative high school educational model for at-risk teenagers. Establish program budget and funding. Monitor model program, and report to State on program's success.
Vocational Rehabilitation Job Placement Supervisor, 06/1991 - 03/1994
Associated Career Services City, STATE,
  • Assist owner/president with strategic planning and development of new service offerings, resulting in 35% revenue increase.
  • Develop Program Quality Evaluation System plus policies and procedures to successfully attain national certification, enabling company to expand customer base to clients served by the State Department of Rehabilitation.
  • Supervise tam of four vocational rehabilitation/job placement specialists for individuals with disabilities.
  • Provide on-on-one job placement assistance and job coaching to persons with disabilities.
  • Spearhead development of Quality Assurance Advisory Board, consisting of representatives from private and public organizations serving individuals with disabilities.
  • Market job placement capabilities to State Vocational Rehabilitation Service Counselors, private companies, and individuals.
  • Train and mentor new employees.
  • Author and maintain employee orientation/training manual
  • Manage trade show presentations.
  • Prepare and present written service proposals.

Lead Teacher, 05/1988 - 1990
Minneapolis Public Schools City, STATE,
  • Provide leadership, training, and supervision to over 120 adult education teachers at 26 locations concerning curriculum, teaching methodologies, and classroom management.
  • Lead curriculum development and classroom materials selection for education program serving over 7000 adults annually.
  • Assist with program budgeting and financial management.
  • Manage semi-annual student rotation involving testing and promotion of over 3090 students located at three sites with 25 different teachers.
  • Plan and conduct semi-annual teacher training sessions.
  • Serve as liaison between teaching staff and program administrators.
  • Produce monthly staff newsletters and facilitate staff meetings.

Teacher - English as a Second Language and Adult Basic Education, 1985 - 05/1988
Minneapolis Public Schools City, STATE,
  • Teach English as a Second Language to non-native English speaking adults.
  • Teach math and reading skills to adult basic education students.
  • Test new and current Minneapolis Public Schools Adult ESL program to determine appropriate class placement.
  • Prepare classroom materials and maintain student records.

Education and Training
Master's Certificate: Project Management , Expected in 2009
Auburn University - ,

Master of Management and Administration: Management and Administration, Expected in 1991
Metropolitan State University - ,
  • Outstanding Graduate Student Academic Achievement Award
  • St. Paul Jaycees College Court of Honor Award
  • Coursework in Business, Management and Communications, Management Information Systems

Bachelor of Arts: Spanish and French, Double Major, Expected in 1974
University of Minnesota - ,
  • GPA: 3.75
  • Phi Beta Kappa
  • Academic Scholarship Winner

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Resume Overview

School Attended

  • Auburn University
  • Metropolitan State University
  • University of Minnesota

Job Titles Held:

  • Federal IT Liaison / Project Manager / Assistant Program Director
  • Project Manager
  • Project Manager
  • IT Support Specialist - Help Desk
  • Training Manager
  • Trainer
  • Educational Consultant
  • Vocational Rehabilitation Job Placement Supervisor
  • Lead Teacher
  • Teacher - English as a Second Language and Adult Basic Education


  • Master's Certificate
  • Master of Management and Administration
  • Bachelor of Arts

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