I am a young, motivated self-starter looking to
forge a new career and apply the skills learned
from a
myriad of life and employment experiences.
Certifications
A+ Certification, Lafayette Community College and TechSkills of California.
Skills
Attention to detail and advanced problem solving
Adept with all Microsoft Office programs
Extensive vocabulary and expert writing skills
Extensive training mobile device and infrastructure support
General technical proficiency
Able to work effectively in teams as well as independently
Experience working in difficult customer service situations and high stress environments
Flexible schedule
Organized
Work History
Fc Associate 1, 09/2017 - Current Upper Chesapeake Health – Havre De Grace, MD,
Received, stored and shipped goods and materials.
Sorted cargo before loading and unloading.
Picked up incoming stock and delivered materials to designated locations.
Operated PC and RF-based computer systems with a high level of accuracy.
Used item Numbers to properly stock warehouse.
Tech Support Expert, 11/2014 - 02/2017 Million Air – Richmond, VA,
Supported Verizon customers with technical issues related to cellphones and the
wireless network.
Developed technical solutions to complex problems.
Provided top notch customer service in a highly competitive industry.
Security Officer, 07/2014 - 11/2014 Upper Chesapeake Health – Forest Hill, MD,
Provided Security services for Pettibone Elementary School in New Milford, Ct.
Customer Service Representative 203-205-2200.
Customer Service Representative, 07/2013 - 07/2014 Emcor Group, Inc. – Anchor Baptist Church, NE,
Collections and payment services for Time Warner Cable and Comcast Cable.
Data entry and Payment Quality Assurance.
Security Officer, 06/2010 - 04/2013 Abel Security & Concierge – City, STATE,
Patrol and asset protection for several large apartment complexes on the North Shore.
Patrol and asset protection for several businesses across North Eastern Massachusetts.
IT Assistant, 07/2007 - 04/2010 Salem State College Library – City, STATE,
Basic maintenance of all library computer assets.
Assisted full-time library IT staff in maintenance and upgrades of software and
hardware.
Rendered technical assistance to staff and students.
Assisted staff with circulation-related tasks.
Education
Bachelor of Arts: History, Expected in 2010 - Salem State University - Salem, MA GPA:
Minor in
Education Studies.
Practicum in Secondary Education.
Coursework in Historiography and Research
Methods.
Summer Course: Archaeology and Irish History, Expected in 2008 - National University of Ireland - Galway, GPA: Summer abroad coursework in Archaeology, Irish History, and the Irish Language.
High School Diploma: , Expected in 2005 - Peabody Veterans Memorial High School - Peabody, MA GPA:
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