Family Support Eligibility Specialist resume example with 20+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Hardworking and reliable with strong ability in customer and co-worker support. Offering knowledge in most Microsoft Office Programs, some financial tool experience and communication skills. Highly organized, proactive and punctual with team-oriented mentality.

  • Administrative support specialist
  • Technical support services
  • Eligibility checks
  • Proficient with Microsoft
Education and Training
Jefferson College Hillsboro, MO Expected in 12/2017 Associate of Arts : Behavioral Sciences - GPA :
Missouri Baptist University St Louis, MO Expected in 08/2020 Bachelor of Science : Behavioral Sciences - GPA :
Escambia County - Family Support Eligibility Specialist
Community Corrections Division, FL, 11/2015 - Current
  • Customer Service Center worker.
  • Determine eligibility for clients on income based programs sponsored by the state and U.S. governments.
  • Answer hotline calls and process verification that determines eligibility.
  • Mentor new employees in learning policies and procedures so they can better help clients.
Davita - Senior Office Support Assistant
Pearland, TX, 01/2013 - 11/2015
  • Reconciling data entered into time clock system and preparing data file to be sent to corporate office.
  • Perform clerical duties such as letter writing, filing, etc.
  • Answer phones.
  • Perform data entry of employee time and leave data from supplied forms.
  • Perform routine maintenance on the Access databases.
  • Produce reports for Area Timekeepers. Primary contact for support on new time clock system.
American Systems - Administrative Assistant
Fort Rucker, AL, 08/2006 - 12/2012
  • Perform clerical duties such as letter writing, bulk mailings, filing, etc.
  • Answer calls, using multi-line telephone.
  • Coordinate maintenance for school and church.
  • Safe Environment coordinator – running background checks and maintaining information on St. Louis Archdiocese database.
  • Perform data entry of parishioner data from supplied forms.
  • Create and submit to print weekly Parish bulletin.
  • Create ministry schedules for weekly Masses.
  • Create and print checks on an as need basis using QuickBooks.
Maritz Holdings Inc. - Analyst
City, STATE, 05/1989 - 01/2006
  • Developed client/server applications to manage performance improvement campaigns for clients including Canon U.S.A., Inc., Lucent Technologies, Discover and AT& T. These campaigns generated commissions based on meeting sales and training requirement goals set by the individual companies.
  • Created relational databases using Microsoft Access 2000 and SQL Server 2000 to track participant enrollments, sales, evaluations, sweepstakes entries, and awards earnings.
  • Developed reports and batch jobs using Visual Basic, VBA, and Microsoft Access
  • Built import and export routines to create files to be interfaced with a mainframe awards system. Files were transferred using Rapid FTP and an automated FTP file transfer graphical user interface created in Microsoft Access 97.
  • Built DTS Packages using SQL Server 2000 to import and export large amounts of client data
  • Developed web pages for for the entry of sales information and demographic information. Developed creative web pages, inserting in special graphics.
  • Developed web based reports using ASP, VB Script, JavaScript and SQL Server Stored procedures.
  • Designed Stored Procedures, Access and SQL queries and VBA code to calculate awards based on client specific business rules.
  • Developed calculation procedures for several incentive programs using SQL Server Stored Procedures.
  • Responsible for gathering and analyzing requirements needed to put the project into action. Worked off of the initial requirements from project initiation in another department and added detailed specifications for implementation purposes. Documented information from user acceptance meetings and used this information to develop manuals for new and existing processes. Responsible for supplying user community with the process documentation.
  • Developed multiple complex Crystal Reports for client server based applications to manage performance improvement and loyalty marketing campaigns for clients including Canon U.S.A., Inc., Lucent Technologies and AT&T.
  • Produced multiple complex detail and summary reports for balancing and client use. These reports were created using Crystal Reports, Active Reports 2.0, Microsoft Access 2003 and Excel 2003.
  • Analyzed, designed, and developed sales incentive programs for various clients. These systems supported online graphical user interfaces created with Microsoft Access 2000 and Visual Basic 6.0.
  • Performed clerical duties to manage performance improvement campaigns for several clients.
  • Functioned as a liaison between external customers and the IT department, maintaining the relationship between them. Able to speak to both users and technical staff and ensure that ideas and needs are clearly communicated.
  • Answered calls, using multi-line telephone, from internal and external clients and program participants.
  • Performed data entry of sales and demographic data from client supplied forms.
  • Coordinated with programmers to determine whether application is working as designed and to ensure bug elimination, resolution and reporting of bugs.
  • Gathered and analyzed requirements regarding the QA aspect of projects.

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Resume Overview

School Attended

  • Jefferson College
  • Missouri Baptist University

Job Titles Held:

  • Family Support Eligibility Specialist
  • Senior Office Support Assistant
  • Administrative Assistant
  • Analyst


  • Associate of Arts
  • Bachelor of Science

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