Family Support Eligibility Specialist Resume Example State Of Missouri

FAMILY SUPPORT ELIGIBILITY SPECIALIST

Summary

Hardworking and reliable with strong ability in customer and co-worker support. Offering knowledge in most Microsoft Office Programs, some financial tool experience and communication skills. Highly organized, proactive and punctual with team-oriented mentality.

Skills

Administrative support specialist
Technical support services

Eligibility checks
Proficient with Microsoft

Experience

Family Support Eligibility Specialist - State Of Missouri (Hillsboro, MT)November 2015 - Current

Customer Service Center worker.
Determine eligibility for clients on income based programs sponsored by the state and U.S. governments.
Answer hotline calls and process verification that determines eligibility.
Mentor new employees in learning policies and procedures so they can better help clients.

Senior Office Support Assistant - State Of Missouir - DMH (Farmington, MT)January 2013 - November 2015

Reconciling data entered into time clock system and preparing data file to be sent to corporate office.
Perform clerical duties such as letter writing, filing, etc.
Answer phones.
Perform data entry of employee time and leave data from supplied forms.
Perform routine maintenance on the Access databases.
Produce reports for Area Timekeepers. Primary contact for support on new time clock system.

Administrative Assistant - Good Shepherd Catholic Church (Hillsboro, MO)August 2006 - December 2012

Perform clerical duties such as letter writing, bulk mailings, filing, etc.
Answer calls, using multi-line telephone.
Coordinate maintenance for school and church.
Safe Environment coordinator – running background checks and maintaining information on St. Louis Archdiocese database.
Perform data entry of parishioner data from supplied forms.
Create and submit to print weekly Parish bulletin.
Create ministry schedules for weekly Masses.
Create and print checks on an as need basis using QuickBooks.

Analyst - Maritz Holdings Inc. (Fenton, MO)May 1989 - January 2006

Developed client/server applications to manage performance improvement campaigns for clients including Canon U.S.A., Inc., Lucent Technologies, Discover and AT& T. These campaigns generated commissions based on meeting sales and training requirement goals set by the individual companies.
Created relational databases using Microsoft Access 2000 and SQL Server 2000 to track participant enrollments, sales, evaluations, sweepstakes entries, and awards earnings.
Developed reports and batch jobs using Visual Basic, VBA, and Microsoft Access
Built import and export routines to create files to be interfaced with a mainframe awards system. Files were transferred using Rapid FTP and an automated FTP file transfer graphical user interface created in Microsoft Access 97.
Built DTS Packages using SQL Server 2000 to import and export large amounts of client data
Developed web pages for CanonDIRECT.ProgramHQ.com for the entry of sales information and demographic information. Developed creative web pages, inserting in special graphics.
Developed web based reports using ASP, VB Script, JavaScript and SQL Server Stored procedures.
Designed Stored Procedures, Access and SQL queries and VBA code to calculate awards based on client specific business rules.
Developed calculation procedures for several incentive programs using SQL Server Stored Procedures.
Responsible for gathering and analyzing requirements needed to put the project into action. Worked off of the initial requirements from project initiation in another department and added detailed specifications for implementation purposes. Documented information from user acceptance meetings and used this information to develop manuals for new and existing processes. Responsible for supplying user community with the process documentation.
Developed multiple complex Crystal Reports for client server based applications to manage performance improvement and loyalty marketing campaigns for clients including Canon U.S.A., Inc., Lucent Technologies and AT&T.
Produced multiple complex detail and summary reports for balancing and client use. These reports were created using Crystal Reports, Active Reports 2.0, Microsoft Access 2003 and Excel 2003.
Analyzed, designed, and developed sales incentive programs for various clients. These systems supported online graphical user interfaces created with Microsoft Access 2000 and Visual Basic 6.0.
Performed clerical duties to manage performance improvement campaigns for several clients.
Functioned as a liaison between external customers and the IT department, maintaining the relationship between them. Able to speak to both users and technical staff and ensure that ideas and needs are clearly communicated.
Answered calls, using multi-line telephone, from internal and external clients and program participants.
Performed data entry of sales and demographic data from client supplied forms.
Coordinated with programmers to determine whether application is working as designed and to ensure bug elimination, resolution and reporting of bugs.
Gathered and analyzed requirements regarding the QA aspect of projects.

Education and Training

Associate of Arts in Behavioral SciencesDecember 2017Jefferson College, Hillsboro, MO

Bachelor of Science in Behavioral SciencesExpected in August 2020Missouri Baptist University, St Louis, MO

Resume Overview

Companies Worked For:

State Of Missouri
State Of Missouir - DMH
Good Shepherd Catholic Church
Maritz Holdings Inc.

School Attended

Jefferson College
Missouri Baptist University

Job Titles Held:

Family Support Eligibility Specialist
Senior Office Support Assistant
Administrative Assistant
Analyst

Degrees

Associate of Arts in Behavioral Sciences
Bachelor of Science in Behavioral Sciences

Family Support Eligibility Specialist Resume Example

Resume Score: 80%

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