Family Room NSO Mentor Resume Example Apple, Inc

FAMILY ROOM NSO MENTOR

Professional Summary

Experienced IT professional with technical and team management skills. Proven track record of successfully managing and implementing successful IT operations and best practices with a focus on strategy and security. Strong team leader with a focus on internal and external customer-service.

Skills

Business process improvement
Project cost planning
Results-oriented
Network Infrastructure

Staff Management
Project management
Staff training/development
Effective leader

Work History

Family Room NSO MentorApple, Inc – Cupertino, CA
Participated in new store openings training Family Room teams. Taught procedures in accordance with Apple's best practices and corporate goals. Oversaw installation of technology in a Genius Room.

GeniusApple, Inc – Germantown, TN
Used training to repair relationships with Apple's Macintosh and small device owners. Implemented processes in order to bring team numbers in line with company goals. Led training of new Family Room Specialists and Geniuses.

Senior Store and Restaurant Systems AnalystStandard Market – Westmont, IL

Oversaw the opening of new flagship grocery location and two new restaurant locations
Lead transition to new and improved foodservice POS in restaurants
Implemented advanced security features for in-house communication and storage platforms
Lead support team for 450+ employees
Managed existing third party vendors and services
Administered virtual server environment using Hyper-V
Administered multiuser Microsoft Dynamics environment
Worked with Director of Technology to create and maintain quarterly IT budget
Developed updated IT policy for all personal work devices
Managed and maintained SQL database
Created and ran customer SQL reports for internal users
Administered a multi location network with Active Directory and VPN access
Designed and Implemented off-site disaster recovery system

vCIODatum Technologies – Sarasota, FL

Perform CIO and Director of Technology level operations for multiple multi-unit restaurant brands and commercial entities
Manage and assess existing and new third party vendors
Plan, design, and implement new systems in both new and existing units
Manage support, infrastructure, and engineering teams for large scale projects
Create and implement in-depth technology roadmaps for new and existing brands
Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases
Gathered detailed use cases and requirements through regular on-site visits, virtual meetings and customer advisory board sessions
Led communication with stakeholders regarding product goals and progress made
Translated technical specifications into detailed product requirements.
Oversee merger of IT departments after acquisition
Create and implement IT related policy and procedures for clients
Oversee and perform systems training for staff
Create scope and budget documents for all IT related projects
Perform in-depth technical consultation services for prospective clients
Identify future technology needs for multiple business concepts
Performed PCI remediation and compliance audits

Education

2009-2013

Bachelor of Science: Network and Systems Administration
DeVry University - Addison, IL

Resume Overview

Companies Worked For:

Apple, Inc
Standard Market
Datum Technologies

School Attended

DeVry University

Job Titles Held:

Family Room NSO Mentor
Genius
Senior Store and Restaurant Systems Analyst
vCIO

Degrees

Bachelor of Science : Network and Systems Administration

Family Room NSO Mentor Resume Example

Resume Score: 80%

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