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Family Room NSO Mentor Resume Example

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FAMILY ROOM NSO MENTOR
Professional Summary
Experienced IT professional with technical and team management skills. Proven track record of successfully managing and implementing successful IT operations and best practices with a focus on strategy and security. Strong team leader with a focus on internal and external customer-service.
Skills
  • Business process improvement
  • Project cost planning
  • Results-oriented
  • Network Infrastructure
  • Staff Management
  • Project management
  • Staff training/development
  • Effective leader
Work History
Family Room NSO Mentor Apple, Inc – Cupertino, CA
 Participated in new store openings training Family Room teams. Taught procedures in accordance with Apple's best practices and corporate goals. Oversaw installation of technology in a Genius Room.
Genius Apple, Inc – Germantown, TN
 Used training to repair relationships with Apple's Macintosh and small device owners. Implemented processes in order to bring team numbers in line with company goals. Led training of new Family Room Specialists and Geniuses.
Senior Store and Restaurant Systems Analyst Standard Market – Westmont, IL
  • Oversaw the opening of new flagship grocery location and two new restaurant locations
  • Lead transition to new and improved foodservice POS in restaurants
  • Implemented advanced security features for in-house communication and storage platforms
  • Lead support team for 450+ employees
  • Managed existing third party vendors and services
  • Administered virtual server environment using Hyper-V
  • Administered multiuser Microsoft Dynamics environment
  • Worked with Director of Technology to create and maintain quarterly IT budget
  • Developed updated IT policy for all personal work devices
  • Managed and maintained SQL database
  • Created and ran customer SQL reports for internal users
  • Administered a multi location network with Active Directory and VPN access
  • Designed and Implemented off-site disaster recovery system
vCIO Datum Technologies – Sarasota, FL
  • Perform CIO and Director of Technology level operations for multiple multi-unit restaurant brands and commercial entities
  • Manage and assess existing and new third party vendors
  • Plan, design, and implement new systems in both new and existing units
  • Manage support, infrastructure, and engineering teams for large scale projects
  • Create and implement in-depth technology roadmaps for new and existing brands
  • Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases
  • Gathered detailed use cases and requirements through regular on-site visits, virtual meetings and customer advisory board sessions
  • Led communication with stakeholders regarding product goals and progress made
  • Translated technical specifications into detailed product requirements.
  • Oversee merger of IT departments after acquisition
  • Create and implement IT related policy and procedures for clients
  • Oversee and perform systems training for staff
  • Create scope and budget documents for all IT related projects
  • Perform in-depth technical consultation services for prospective clients
  • Identify future technology needs for multiple business concepts
  • Performed PCI remediation and compliance audits
Education
2009-2013
Bachelor of Science: Network and Systems Administration
 DeVry University - Addison, IL
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Resume Overview

Companies Worked For:

  • Apple, Inc
  • Standard Market
  • Datum Technologies

School Attended

  • DeVry University

Job Titles Held:

  • Family Room NSO Mentor
  • Genius
  • Senior Store and Restaurant Systems Analyst
  • vCIO

Degrees

  • Bachelor of Science : Network and Systems Administration

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