Family Liaison / School to Community Coordinator Resume Example
Bilingual individual with demonstrated leadership and strong staff oversight and development skills. Astute Social Services Director offering extensive research, grant writing and communication skills. Self-assured individual trained to be a hospitable Community Coordinator as a result of more than 30 years' working for a public organization. Flexible and poised promoting well-developed skills in verbal, written and communication skill. Multi-talented bilingual supervisor consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Experienced Interpreter with over 35 years of experience in customer service field. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
- Collaborated with team of 4 in the development of training manuals to reduce the training time from several months to a 2 week program.
- Supervised team of 18/22 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved activities of fraud which led to 100% security in policies and preventions.
City , STATE10/2017 - Current
- Pleasantly welcomed all individuals, including staff, community leaders and guests.
- Identified patterns and trends that resulted in undesirable outcomes or compromised program compliance and developed corrective action plans.
- Conferred with representatives of local governments to assess and meet community needs.
- Spoke with community organizations to boost outreach and highlight programs successes.
- Referred families to shelters, legal resources and educational programs.
- Developed and created programs and monitored effectiveness against individual participant needs.
- Helped school attendance with collection and analysis of data for preparation of progress reports.
- Gathered information and created materials on such topics as teaching and learning for dispersal within local community.
- Gathered information and created materials on such topics as translated schools information and created booklets for distribution within local community.
- Managed over 100 customer calls per day incrased call volume by 10%
City , STATE11/2011 - Current
- Conferred with subject matter experts and other colleagues to establish precise understanding of specialized concepts and translate appropriately.
- Provided oral translations and interpretations for student support team (SST) with parents as well as individualized education programs (IEP) and back to school events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Supported student education by accompanying non-english speaking individuals to classes, study sessions and assemblies to translate instruction, conversation and documents.
- Attended schools superintendent meetings to provide accurate consecutive translations of conversations between members.
- Increased customer satisfying by over 50% of issues of complaints .
City , STATE04/1981 - 02/2001
- Monitored day-to-day activities of 24 hour company and employees, noting areas needing improvement and implementing plans for rectification.
- Wrote training manuals for call center employees and all bilingual positions according to strict company guidelines and Visa protocols.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in 100%.
- Trained and mentored between 18 to 22 new personnel hired to fulfill various roles.
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies achieve 100% perfect translations of services.
- Business partnerships
- Program development
- Proficient in MS Word, Excel, Power Point, Access.
- Verbal and written communications
- Communications - Fluent in English/ Spanish - Spanish/English
- Bilingual In English And Spanish
- Professional development completed in financial and managerial accounting.
- Member of Spanish club for Latino & Foreign students.
- Professional development completed in English as a Second Language (ESL) certificate.
- Annual Certification for Continuing education in bilingual interpreter and translator.
ESL English as a Second Language certificate.
certified annually for Baltimore County Schools for English Students of Other Languages (ESOL) Department.
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Resume Overview
School Attended
- Strayer University/Business Collage
- The Community College of Baltimore County
- Baltimore County Schools - ESOL Department
Job Titles Held:
- Family Liaison / School to Community Coordinator
- Bilingual Interpreter
- International Call Interpreter/Trainer Instructor
Degrees
- Bachelor of Arts : Business Administration
Bachelor of Arts : English Education
No Degree : Bilingual Education
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