Family Advocate Resume Example

-Answering Phones

-Cashier

-Sales promotion

-Store visual -Stocking

-Had to often multi-task due to high volume of customers

• Charted and recorded information in client files.
• Quickly responded to crisis situations when severe mental health and behavioral issues arose.
• Efficiently gathered information from families and social services agencies to inform development of treatment plans.
• Documented all patient information including service plans, treatment reports and progress notes.
• Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention.
• Collaborated closely with treatment team to appropriately coordinate client care services.
• Interacted with clinical staff and external resources such as school or community personnel.
• Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
• Referred clients to other programs and community agencies to enhance treatment processes.
• Monitored patients prescribed psychotropic medications to assess the medications' effectiveness and side effects.

• Helped customers select products that best fit their personal needs.
• Maintained visually appealing and effective displays for the entire store.
• Educated customers on product and service offerings.
• Offered exceptional customer service to differentiate and promote the company brand.
• Kept the showroom clean and maintained neat, orderly product displays.
• Built and maintained effective relationships with peers and upper management.
• As an assistant manager my responsibilities were:
• -Answered customers' questions and addressed problems and complaints in person and via phone.
• Opened and closed the store, which included counting cash drawers and making bank deposits.
• Maintained visually appealing and effective displays for the entire store.
• Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
• Kept the showroom clean and maintained neat, orderly product displays.
• Built customer confidence by actively listening to their concerns and giving appropriate feedback.
• Kept current on market and product trends to effectively answer customer questions.
• Completed floor replenishment to guarantee size availability and promote customer satisfaction.
• Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
• Offered direction and gave constructive feedback to motivate team members.
• Held each team member accountable for achieving brand and performance goals.
• Processed shipments and maintained organized stock shelves.
• Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
• Marked clearance products with updated price tags.