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Family Advocate Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Reliable and friendly. A family advocate who learns and adapts quickly with a passion for helping others creating a satisfying experience no matter the position. Enjoys being an advocate for children and families with a love for social work and a strong interest in criminal justice. Upbeat and flexible person with nearly nearly 10 years of experience working in customer service and 4 years working in the field of social work. Professional with extraordinary communication skills and an ability to build and cultivate relationships. Would be an excellent addition to any organization. Authorized to work in the U.S. for any employer.

Skills
  • Proactive
  • Strong Professional Judgement
  • Problem Solver
  • Team Player
  • Advocacy
  • Communication
  • Leadership
  • Customer Service
  • Conflict Resolution
Work History
07/2017 to Current Family Advocate Common Spirit | Bel Air, KY,
  • Provide families with community resources
  • Periodically check on families to make sure they aren't in crisis
  • Conflict Resolution and train new family advocates
  • Facilitate parent meetings and answer parent questions
  • Assist teachers in classroom when they are short-staffed
  • Record all information and make sure files are kept in order
  • Answer parent questions and make sure applications get to the correct location
  • Hold transition meetings with parents for children who are aging out of the Early Head Start program and going into the Head Start program -Record parent volunteer hours
  • Attend meetings and assist center directors at designated sites
  • Make attendance phone calls and record absences
  • Conduct home visits if children are absent for 2 days or more and have not been accounted for
  • Score mental health assessments and write up referrals if child will need additional mental health screening
  • Answer phone calls
  • Send attendance letters home if lack of attendance becomes chronic to inform parent that attendance is mandatory to remain in the program
10/2018 to 01/2019 Sales Associate (Seasonal) Petco | Sarasota, FL,

-Answering Phones

-Cashier

-Sales promotion

-Store visual -Stocking

-Had to often multi-task due to high volume of customers

06/2016 to 07/2017 Care Coordinator/Case Manager II Youthcare Of Oklahoma | City, STATE,
  • Charted and recorded information in client files.
  • Quickly responded to crisis situations when severe mental health and behavioral issues arose.
  • Efficiently gathered information from families and social services agencies to inform development of treatment plans.
  • Documented all patient information including service plans, treatment reports and progress notes.
  • Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention.
  • Collaborated closely with treatment team to appropriately coordinate client care services.
  • Interacted with clinical staff and external resources such as school or community personnel.
  • Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
  • Referred clients to other programs and community agencies to enhance treatment processes.
  • Monitored patients prescribed psychotropic medications to assess the medications' effectiveness and side effects.
07/2011 to 12/2015 Sales Associate/Assistant Manager Famous Footwear | City, STATE,
  • Helped customers select products that best fit their personal needs.
  • Maintained visually appealing and effective displays for the entire store.
  • Educated customers on product and service offerings.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Kept the showroom clean and maintained neat, orderly product displays.
  • Built and maintained effective relationships with peers and upper management.
  • As an assistant manager my responsibilities were:
  • -Answered customers' questions and addressed problems and complaints in person and via phone.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Maintained visually appealing and effective displays for the entire store.
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
  • Kept the showroom clean and maintained neat, orderly product displays.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Kept current on market and product trends to effectively answer customer questions.
  • Completed floor replenishment to guarantee size availability and promote customer satisfaction.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
  • Offered direction and gave constructive feedback to motivate team members.
  • Held each team member accountable for achieving brand and performance goals.
  • Processed shipments and maintained organized stock shelves.
  • Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
  • Marked clearance products with updated price tags.
Education
Expected in 05/2016 Bachelor of Science | Psychology Cameron University, Lawton, OK, GPA:
Expected in 02/2020 Master of Science | Social Work Walden University, Online, GPA:
Accomplishments

Crossroads Youth and Family Services - Above and Beyond Award (2018)

-For providing excellent service and going above and beyond for the families we serve.

Crossroads Youth and Family Services - Above and Beyond Award (2019)

-For providing excellent service and going above and beyond for the families we serve.

Certifications
  • First Aid/CPR Certified

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Resume Strength

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  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Cameron University
  • Walden University
Job Titles Held:
  • Family Advocate
  • Sales Associate (Seasonal)
  • Care Coordinator/Case Manager II
  • Sales Associate/Assistant Manager
Degrees
  • Bachelor of Science
  • Master of Science

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