, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
I was born and raised in Grand Rapids Michigan, I graduated from high school in 1996... I am the youngest sibling of 4... I became a single mom of 4 kids 1 father for all, who had to figure life out quickly and had no other option other then I was now a mom so I had a lot of responsibility that had to be handled and funded so I worked a lot ! Now, kids are all grown and I'm just trying to figure out life and all it's possibilities...
Skills
OSHA compliant
Production knowledge
Assembly and production
Handling raw materials
Material loading and unloading
Worksite safety
Work order review
Cash Handling and Management
Hospitality and Guest Service
Teamwork and Professionalism
Cocktail Service
Monitoring Alcohol Consumption
Responsible Serving
Interpersonal Relationships
TIPS Certified
Supply and Inventory Maintenance
Handling Difficult Customers
Food and Beverage Service
Professional Service Standards
Identification and Compliance
Multitasking and Prioritization
Ability to Lift 30 Pounds
Cleaning and Sanitizing
Staff Training
Media Relations
Honest and Dependable
Mathematical Reasoning
Ordering Supplies
Food Delivery and Service
Collaboration and Teamwork
Self-Motivated
Engaging Customers
Liquor Law Compliance
Opening and Closing Procedures
Friendly and Outgoing
Calm and Composed
Organized and Detail Oriented
Time Management
Quality Assurance
Cost Control
Food Service Management
Sales Development
Guest Service
Food Sales and Promotion
Team Management
Sound Judgment
Crowd Control and Security
Telephone Etiquette
Fast Learner
Food Preparation
Relationship Building
Good Conversationalist
Kitchen Management
Supply ordering
Food spoilage prevention
Cooking skills
Recruiting and Hiring
Inspection skills
Product ordering
Payment collection
Safe handling procedures
Reading comprehension
Teambuilding
Excellent work ethic
Supervision
Planning and Coordination
Customer service
Troubleshooting
Microsoft Office
Sanitation Standards Compliance
Staff Management
Supply Ordering and Procurement
Food Preparing, Plating and Presentation
Attention to Detail
Ingredient Weighing and Measuring
Able to Lift 30 Pounds
Dining Room Cleaning and Upkeep
Workflow Coordination
Bathroom Servicing
Transactions and Cash Handling
Menu Memorization and Presentation
Cool Under Pressure
Food Safety Standards
Upselling and Cross Selling
Covid Symptom Screening
Specials Promotion and Upselling
Verbal and Written Communication
High Volume Dining
Conflict and Complaint Resolution
High Energy and Stamina
Special Requests and Substitutions
Age Verification
Order Accuracy and Delivery
Service-Oriented
Point of Sale Systems
Menu Recommendations
Warm and Friendly
Customer Service and Rapport
Team Player
Food and Beverage Pairings
Food Preparation and Safety
Wine and Liquor Service
Tableside Service
Detail-Oriented
Plating and Presentation
Inventory Management
Table Monitoring and Turnover
To-Go Order Preparation
Reservations Management
Team Leadership
Decision Making
Adaptable and Flexible
Reliable and Responsible
Courteous Phone Demeanor
Work History
05/2021 to CurrentFactory WorkerKao | West Chester, OH,
Job duties include watching products come down lines and if robots rejects products you have to find problems and fix it, Also have to load boxes and shippers for robots to do its Job. Also have to wait for pallets of product to be full and remove with skid and place in proper area, Also feed some machines with containers to be filled with product.
Operated 7 machine lines proficiently and in compliance to safety standards
09/2012 to 05/2021ManagerTata Consultancy Services | Sunnyvale, CA,
As lead manager under the owners duties included, working with n handling thousands of dollars to wich i had to make sure there was enough change of all bills and coins to be able to make drawers and counting them down and recording numbers in computer and figuring out any discrepancies also doing banking and making sure there was enough change in drawers or in safe to make more change if needed. Also ordered stock, so had to know about food cost to better control that cost and how to keep that number down. had delivery drivers that would have to do count down of there delivery bag and place numbers into computer system. had to properly place every employee every shift as everyone can not do every job so knowing who can do what and who's better at particular jobs then others so that we could have
Efficient,productive and successful shift. had to maintain a crew and be available to come help with what ever the situation may be weather it be helping on make line to help knock some of that out but be able to jump over to different job and help them out as a team to better serve the customer and to be as officiant as possible while still paying attention to sales . And managing and identifying any areas in need of improvement then doing direct evaluation of the proper situation and communicate about how to help situations and make situations better and boost morale by being insightful and communicating in a way that's helpful and useful.
. I had to constantly be alert of labor cost as I had to know if business was slow/busy i would have to adjust the amount of employees to keep my labor down or if we were slow put others on call till needed While also dealing with any and all customer complaints, knowing just how to calm the customer down and fix there issue but at the same time you want a upset customer to always come back and spend more money so you have to know how to communicate in a way that the customer feels good about the situation and will definitely be a returning customer and tell there friends about there experience promoting the business hopefully gaining a new customer . I also had to be aware at all times of what times customers were given to insure the food would be on time or if business was busy I'd have to adjust times to better serve the customer and to help control the constant flow of customers and to make sure there not waiting any longer then given. I also did some hiring and most of the firing.
04/2006 to 04/2009Bartender and waitress Buffalo Wild Wings | Parkersburg, WV,
While bartending, duties were making sure that all customers were happy and takin care of while communicating with other co-workers to make sure we ran efficient with positive productivity as a team to create the best possible experience for customers by knowing the menu and about the menu so u could suggest or give any input about any question customers may have and how to say things that intrigue them and make them want to try new or different things and how to up sale items while still tending to customer making Sure there drink is full at all times or making sure there area is always clean makin customers feel takin care of As a waitress, duties were to tend to
Customers as soon as possible making sure customer’s have something to drink taking there orders and knowing how to ring in that order on the POS system correctly so that kitchen could properly make th order that was placed to ensure customer satisfaction by also making sure customer has any and all items asked for and by doing timely table checks reassuring customers you’re on top of things making sure drinks are full, all or any dirty dishes are immediately removed and table to be cleaned as you now try to do another up sale by trying to intrigue customers with maybe yummy dessert or maybe some shot but always trying to up sale. Duties also included were rolling silverware cleaning up my section or helping others clean there's up to ensure customers see as less mess as possible, prepping out next day items and help out where help may be needed to make everyone look better as the whole.
09/1999 to 07/2006Bar ManagerGalewood Bar | City, STATE,
Bing head bar manager duties included, maintaining safes and making change where needed and banking, also had to be in charge of inventory to be able to order correct supplies needed because I also ran kitchen connected to the bar. I also did all hiring and firing so that I could create and maintain productivity with in my crew n keep things efficient as I would assist in development and there performance to make sure that daily general operations and procedures were done correctly every time. Besides making drinks and keeping customers happy at all times and making sure supplies were available. Also i I was in charge of entertainment, making sure everyone was having a good time sometimes working with outside venues and knowing when entertainment wasn't working with that crowd I had to find other ways to make sure that if there was down times, I had to know how to adjust labor and still get the job done. I also was in charge of community work involvement that required myself to make n pass out flyers also did daily call backs to ensure customers were happy with there experience.
Education
Expected in 05/1996High School Diploma | Union High School, Grand Rapids, MI, GPA:
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