Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

I was born and raised in Grand Rapids Michigan, I graduated from high school in 1996... I am the youngest sibling of 4... I became a single mom of 4 kids 1 father for all, who had to figure life out quickly and had no other option other then I was now a mom so I had a lot of responsibility that had to be handled and funded so I worked a lot ! Now, kids are all grown and I'm just trying to figure out life and all it's possibilities...

  • OSHA compliant
  • Production knowledge
  • Assembly and production
  • Handling raw materials
  • Material loading and unloading
  • Worksite safety
  • Work order review
  • Cash Handling and Management
  • Hospitality and Guest Service
  • Teamwork and Professionalism
  • Cocktail Service
  • Monitoring Alcohol Consumption
  • Responsible Serving
  • Interpersonal Relationships
  • TIPS Certified
  • Supply and Inventory Maintenance
  • Handling Difficult Customers
  • Food and Beverage Service
  • Professional Service Standards
  • Identification and Compliance
  • Multitasking and Prioritization
  • Ability to Lift 30 Pounds
  • Cleaning and Sanitizing
  • Staff Training
  • Media Relations
  • Honest and Dependable
  • Mathematical Reasoning
  • Ordering Supplies
  • Food Delivery and Service
  • Collaboration and Teamwork
  • Self-Motivated
  • Engaging Customers
  • Liquor Law Compliance
  • Opening and Closing Procedures
  • Friendly and Outgoing
  • Calm and Composed
  • Organized and Detail Oriented
  • Time Management
  • Quality Assurance
  • Cost Control
  • Food Service Management
  • Sales Development
  • Guest Service
  • Food Sales and Promotion
  • Team Management
  • Sound Judgment
  • Crowd Control and Security
  • Telephone Etiquette
  • Fast Learner
  • Food Preparation
  • Relationship Building
  • Good Conversationalist
  • Kitchen Management
  • Supply ordering
  • Food spoilage prevention
  • Cooking skills
  • Recruiting and Hiring
  • Inspection skills
  • Product ordering
  • Payment collection
  • Safe handling procedures
  • Reading comprehension
  • Teambuilding
  • Excellent work ethic
  • Supervision
  • Planning and Coordination
  • Customer service
  • Troubleshooting
  • Microsoft Office
  • Sanitation Standards Compliance
  • Staff Management
  • Supply Ordering and Procurement
  • Food Preparing, Plating and Presentation
  • Attention to Detail
  • Ingredient Weighing and Measuring
  • Able to Lift 30 Pounds
  • Dining Room Cleaning and Upkeep
  • Workflow Coordination
  • Bathroom Servicing
  • Transactions and Cash Handling
  • Menu Memorization and Presentation
  • Cool Under Pressure
  • Food Safety Standards
  • Upselling and Cross Selling
  • Covid Symptom Screening
  • Specials Promotion and Upselling
  • Verbal and Written Communication
  • High Volume Dining
  • Conflict and Complaint Resolution
  • High Energy and Stamina
  • Special Requests and Substitutions
  • Age Verification
  • Order Accuracy and Delivery
  • Service-Oriented
  • Point of Sale Systems
  • Menu Recommendations
  • Warm and Friendly
  • Customer Service and Rapport
  • Team Player
  • Food and Beverage Pairings
  • Food Preparation and Safety
  • Wine and Liquor Service
  • Tableside Service
  • Detail-Oriented
  • Plating and Presentation
  • Inventory Management
  • Table Monitoring and Turnover
  • To-Go Order Preparation
  • Reservations Management
  • Team Leadership
  • Decision Making
  • Adaptable and Flexible
  • Reliable and Responsible
  • Courteous Phone Demeanor
Work History
05/2021 to Current Factory Worker Kao | West Chester, OH,

Job duties include watching products come down lines and if robots rejects products you have to find problems and fix it, Also have to load boxes and shippers for robots to do its Job. Also have to wait for pallets of product to be full and remove with skid and place in proper area, Also feed some machines with containers to be filled with product.

  • Operated 7 machine lines proficiently and in compliance to safety standards
09/2012 to 05/2021 Manager Tata Consultancy Services | Sunnyvale, CA,
  • As lead manager under the owners duties included, working with n handling thousands of dollars to wich i had to make sure there was enough change of all bills and coins to be able to make drawers and counting them down and recording numbers in computer and figuring out any discrepancies also doing banking and making sure there was enough change in drawers or in safe to make more change if needed. Also ordered stock, so had to know about food cost to better control that cost and how to keep that number down. had delivery drivers that would have to do count down of there delivery bag and place numbers into computer system. had to properly place every employee every shift as everyone can not do every job so knowing who can do what and who's better at particular jobs then others so that we could have
  • Efficient,productive and successful shift. had to maintain a crew and be available to come help with what ever the situation may be weather it be helping on make line to help knock some of that out but be able to jump over to different job and help them out as a team to better serve the customer and to be as officiant as possible while still paying attention to sales . And managing and identifying any areas in need of improvement then doing direct evaluation of the proper situation and communicate about how to help situations and make situations better and boost morale by being insightful and communicating in a way that's helpful and useful.
  • . I had to constantly be alert of labor cost as I had to know if business was slow/busy i would have to adjust the amount of employees to keep my labor down or if we were slow put others on call till needed While also dealing with any and all customer complaints, knowing just how to calm the customer down and fix there issue but at the same time you want a upset customer to always come back and spend more money so you have to know how to communicate in a way that the customer feels good about the situation and will definitely be a returning customer and tell there friends about there experience promoting the business hopefully gaining a new customer . I also had to be aware at all times of what times customers were given to insure the food would be on time or if business was busy I'd have to adjust times to better serve the customer and to help control the constant flow of customers and to make sure there not waiting any longer then given. I also did some hiring and most of the firing.
04/2006 to 04/2009 Bartender and waitress Buffalo Wild Wings | Parkersburg, WV,
  • While bartending, duties were making sure that all customers were happy and takin care of while communicating with other co-workers to make sure we ran efficient with positive productivity as a team to create the best possible experience for customers by knowing the menu and about the menu so u could suggest or give any input about any question customers may have and how to say things that intrigue them and make them want to try new or different things and how to up sale items while still tending to customer making Sure there drink is full at all times or making sure there area is always clean makin customers feel takin care of As a waitress, duties were to tend to
  • Customers as soon as possible making sure customer’s have something to drink taking there orders and knowing how to ring in that order on the POS system correctly so that kitchen could properly make th order that was placed to ensure customer satisfaction by also making sure customer has any and all items asked for and by doing timely table checks reassuring customers you’re on top of things making sure drinks are full, all or any dirty dishes are immediately removed and table to be cleaned as you now try to do another up sale by trying to intrigue customers with maybe yummy dessert or maybe some shot but always trying to up sale. Duties also included were rolling silverware cleaning up my section or helping others clean there's up to ensure customers see as less mess as possible, prepping out next day items and help out where help may be needed to make everyone look better as the whole.
09/1999 to 07/2006 Bar Manager Galewood Bar | City, STATE,
  • Bing head bar manager duties included, maintaining safes and making change where needed and banking, also had to be in charge of inventory to be able to order correct supplies needed because I also ran kitchen connected to the bar. I also did all hiring and firing so that I could create and maintain productivity with in my crew n keep things efficient as I would assist in development and there performance to make sure that daily general operations and procedures were done correctly every time. Besides making drinks and keeping customers happy at all times and making sure supplies were available. Also i I was in charge of entertainment, making sure everyone was having a good time sometimes working with outside venues and knowing when entertainment wasn't working with that crowd I had to find other ways to make sure that if there was down times, I had to know how to adjust labor and still get the job done. I also was in charge of community work involvement that required myself to make n pass out flyers also did daily call backs to ensure customers were happy with there experience.
Expected in 05/1996 High School Diploma | Union High School, Grand Rapids, MI, GPA:

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