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FACT Facilitator Resume Example

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FACT FACILITATOR
Professional Summary

Enthusiastic Community Engagement Specialist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Community engagement and implementation.

Organized with 8 years of hard working experience. Knowledge of handling customer complaints and creating and implementing new regulations and creating fun and safe environment. Courteous and cordial with love of public speaking and desire to promote Spanish language and culture to learners of all ages. Seasoned Paralegal and student with Microsoft Office Specialist Certification and years of experience in diversifying marketing.

Skills
  • CPR/AED Certified
  • Bilingual- Spanish
  • Spanish Translation/Interpretation
  • Family support/outreach
  • Behavior management/Student supervision
  • Community resources
  • Strong legal background
  • Customer-service oriented
  • Strategy preparation
  • Team management
  • Administrative support
  • Proficient in MS Office
  • Training and Development
  • Excellent recordkeeping skills
  • Delinquency monitoring
  • Good communication skills
Work History
FACT Facilitator, 10/2019 to Current
Monroe County FACT – Rochester, NY
  • Manages 25-30 caseload consisting of youth active with FACT via PINS-Ungovernable, PINS-Truancy and Single Point of Access
  • Culturally responsive to population being served in development, design, monitoring, evaluation and/or implementation of programs and services
  • Completes all of systems requirements of MCDSS, MC Probation and MCOMH
  • Responds to crisis by phone or in person by creating crisis plan with youth and family and accessing emergency services if necessary
  • Builds effective linkages and relationships with informal and community supports, child and family serving systems, schools and other formal supports
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
Account Manager, 04/2019 to 10/2019
Premier Surfaces Inc. – Rochester, New York
  • Provide excellent customer service: The AM is responsible for creating a positive customer experience and raving advocates
  • Provide timely estimates/quotes to customers
  • Effectively handle the project management of multiple projects going on at one time: AMs are to ensure projects are on track to meet the delivery commitments of products and services
  • Accurately present job specification details that First Time Right(FTR): AM's attention to details using key component to the success of each project
  • Maintain broad knowledge and understanding of product lines and services: AMs are responsible for being experts in the industry
  • Motivated team members to meet and exceed sales targets
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
  • Addressed problems in proactive and knowledgeable manner to maintain and enhance client satisfaction
  • Elevated account management by predicting potential competitive threats and outlining proactive solutions
  • Oversaw 68 accounts worth $2.5 Million in annual revenue by directing new account managers
  • Enhanced market penetration 43 % by conducting competitive analysis and customer satisfaction surveys
  • Supported sales management to optimize business development
  • Grew sales business by 62% through successful management of more than 68 dealer accounts
  • Networked with 150 clients in 6 months, increasing revenue
Transportation Grant Navigator , 06/2018 to 04/2019
Jordan Health Center – Rochester, , NY
  • Upheld internal standards and productivity goals to meet goals for FLLPS initiative and NYS agency targets
  • Studied existing procedures and policies to offer optimal leadership to employees
  • Established ambitious goals for employees to promote achievement and surpass business targets regarding medical apt attendance and medical care
  • Improved productivity initiatives, coordinating itinerary and scheduling appointments
  • Coordinated, led and executed transportation training presentations for all site locations and new partners to generate and drive grant awareness and goals
  • Compiled data for FLPPS and NYS Medicaid reports disseminating to board members, and management team
  • Effectively controlled release of proprietary and confidential information for general client lists while maintaining strong HIPPA law protection
  • Handled 80 calls per day minimum to address customer inquiries and concerns
Family Service Assistant, 10/2017 to 05/2018
Ibero American Action League – Rochester, NY
  • Conducts parent meetings, parent activities, home visits
  • Provide interpretation and transportation services to families for essential needs
  • Maintain monthly case notes and reporting about services provided for family
  • Provided resources to local community programs and agencies to help family with needs
  • Monitor student attendance for monthly report
  • Support needs of school tenant six plan (NYS)
  • Promoted parent, teacher and school partnerships and communications to support students educational goals
  • Observed and documented behaviors and actions of all 58 students
  • Monitored students academic progress, mental health and sociability through ongoing individual assessments
  • Tracked class attendance and student progress
  • Oversaw 58 cases, including assessments, Low to High risk determinations,
  • Identified service gaps and located needed resources for individuals, including housing, work placement and other support
Education
A.A.S: Paralegal Studies, 06/2015
Bryant & Stratton College - Rochester, NY
Bachelor of Science: Spanish Multicultural Education, Expected in 08/2022
SUNY College At Brockport - Brockport, NY
Bachelor of Arts: Organizational Management With Emphasis in Criminal Justice, Expected in 2025
Roberts Wesleyan College - Rochester, NY
Certifications
  • Certification in CPR /AED
  • Certification in Public Notary
  • Class B Commercial Drivers License
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Resume Overview

Companies Worked For:

  • Monroe County FACT
  • Premier Surfaces Inc.
  • Jordan Health Center
  • Ibero American Action League

School Attended

  • Bryant & Stratton College
  • SUNY College At Brockport
  • Roberts Wesleyan College

Job Titles Held:

  • FACT Facilitator
  • Account Manager
  • Transportation Grant Navigator
  • Family Service Assistant

Degrees

  • A.A.S : Paralegal Studies , 06/2015
    Bachelor of Science : Spanish Multicultural Education , Expected in 08/2022
    Bachelor of Arts : Organizational Management With Emphasis in Criminal Justice , Expected in 2025

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