Facs Administrator resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

  • ·Great Attendance
  • Collaborative Environment
  • · Dependable/Adaptable
  • · Problem Assessment
  • · Data and Record Confidentiality
  • · Requirement Gathering and Analysis
  • · Advance Computer Skills
  • · MS Word
  • · Advanced MS Excel
  • · Medical Claims Billing and Claims Payor
  • · Account Reconciliation and Adjustment
  • · Benefit Coverage Determination
  • · Admin/Clerical Support
  • · Professional Verbal and Written Business Communications
  • · Office and Internal Documents
  • · Account Billing
  • · Electronic and Written Data
  • · Data Research and Analysis
  • · Calendar and Appointment Booking
  • · Front and Back Medical Office and EkG
  • · Medical Records
  • · Call Center Trained
  • · Difficult Customer Training
  • · Call Center and Auto Call Center Routing Software
  • · Call Metrics Monitoring
  • · Phone Etiquette Skills
  • · Multi-Line and Internal Systems
  • · Call Screening, Transfers and Routing
  • · Phone Messages
  • · Human Resources Dept Processes
  • · Employee Relations
  • · Employment and Union Contracts
  • · Grievance Handling and Redress
  • · Wage Garnishments
  • · Benefits and Deductions
  • · FMLA/CFRA/Leaves of Absence
  • · Deduction Calculation
  • · Bookkeeper and Accounting
  • · Payroll Processing Exempt and Non-Exempt
  • · Time Reporting
  • · Payroll Liabilities and Adjustments
  • · Payroll Taxes
  • · A/P, A/R. G/L
  • · Monthly Reconciliations
  • · A/P Account Billing and Management
  • · Expense Reports
  • · Profit and Loss Statements
  • · Balance Sheet
  • · Vacation and PTO Schedules
  • · State and Federal Disability
  • · FLSA and other Federal and State Laws
  • · EEO, Diversity and Inclusion
  • · Mandatory Coverages and COBC
  • · Safety, Health and Emergencies
  • · Attendance Tracking
  • · Work Schedules
Work History
08/1993 to 12/2022
FACS Administrator Sedgwick Claims Management Services, Inc. Pascagoula, MS, San Ramon, CA
  • Performed at 100% Accuracy for 100's of orders per week
  • Translated technical concepts and information into terms parties could easily comprehend.
  • Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
  • Tuned systems to boost performa
  • Plant and services that consistently evolved and changed
  • Internal and external customers who rated service as 5 star, highest rating
  • Collaborated with developers and performance engineers to enhance supportability and identify performance bottlenecks.
  • Consulted with engineering team members to determine system loads and develop improvement plans
  • Gathered requirements to determine necessary hardware configurations for planned software
  • Provided technical assistance to technicians and other internal customers
02/1997 to 01/2000
Maintenance Administrator/Dispatcher A.T&T City, STATE, San Ramon, CA
  • Evaluated and adjusted 100 routes based on daily needs, available workers, traffic hazards and weather conditions.
  • Directed dispatching, routing and tracking of more than 100 fleet vehicles.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Received new orders, prepared documentation and assigned person.
  • Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
  • Assessed regulatory and operational risks for escalation to management.
  • Increased area coverage by 38% through effective scheduling and detailed location monitoring.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Delegated tasks to carefully selected employees in alignment with resource management goals.
  • Assisted technicians in closing out orders and repair tickets after completion.
  • Helped technicians to maintain customer service records that were correct
  • Maintained short time frames to dispatch on business services
  • Created Team with Technicians in order to zero out daily workload
08/1993 to 02/1997
Annoyance Calls A.T&T City, STATE, San Ramon, CA
  • Educated customers on company systems, form completion and access to services.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers
  • Handed over 60 calls per shift signing up new customers, retrieving customer data, presenting relevant product information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Created filing system to access records being subpoenaed or updated. Made easier to access information and purge to storage more easily.
  • Created records of files purged to storage so they would be readily available if subpoenaed at later date.
11/1992 to 08/1993
Workers' Compensation Claims Assistant Insurance Professionals Of San Francisco City, STATE, San Francisco, CA
  • Checked documentation for accuracy and validity on updated systems.
  • Verified client information by analyzing existing evidence on file.
  • Generated, posted and attached information to claim files.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Modified, updated and processed existing case files
  • Calculated adjustments and payment.
  • Processed invoices and mailed documentation to clients.
  • Made sure letters and notices were sent at proper time for each case under my control, as per state law
  • Updated case files and electronic records of each case
Expected in
: Accounting And Business Management
Chabot College - Hayward, CA
Expected in 1981
High School Diploma:
San Leandro High School - San Leandro, CA
  • Honor Roll 1977 through 1981
  • Studied Bookkeeping and Business Machines relevant at that time.
  • Machine Shop

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Chabot College
  • San Leandro High School

Job Titles Held:

  • FACS Administrator
  • Maintenance Administrator/Dispatcher
  • Annoyance Calls
  • Workers' Compensation Claims Assistant


  • Some College (No Degree)
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: