Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
Skillful and dedicated Executive Assistant with extensive experience in the coordination, planning and support of daily operational and administrative functions in a highly confidential environment.
Highlights
  • Microsoft Office Expertise
  • Customer-oriented
  • Market research and analysis
  • Self-motivated
  • Client account management
  • Business operations organization
  • Leadership/communication skills
Experience
04/2017 to Facility Manager Alutiiq Llc | Yorktown, VA,
Increased monthly sales by 30% by implementing strategies to develop and expand existing customer base.
Cold and warm calls new and existing accounts per day.
Generated new accounts by implementing effective networking and content marketing strategies.
Delivered performance updates, quarterly business reviews and planning meetings.
Directed improvement plans.
Executed quality assurance programs.
Analyzed program data to assist in strategic decision-making.
04/2017 to Current Customer Care Specialist Northone | Austin, TX,
• Utilize excellent customer service skills to research and resolve customer issues.
• Demonstrate drive and enthusiasm while handling customer questions, complaints and inquiries.
• Ownership of customer service resolves through entire life cycle of customer service complaint or issues.
• Internal communication with Vendor Specialist team members to address escalated vendor issues that affect the customer experience.
• Respond to sales and service requests from all email queues.• Accurately enter phone, email, and fax numbers.
• Close sales (during high call volume periods) and provide after sale support.
• Build confidence in our potential customers by having a friendly phone presence and strong product knowledge and strong understanding of customer service policies.
• Offer input to Customer Care Manager and Customer Care Assistant Manager concerning customer issues as well as changes and updates needed to websites, Meet productivity goals,Use judgment in the resolution of service issues to prevent monetary loss.
• Attend training and coaching sessions to keep pace with product changes and updates.
• Accurately input customer information, Support other customer care areas as needed.
2017 to 03/2017 Executive Administrative Assistant/Air transportation Scheduler Conagra | City, STATE,
  • Managed quality communication, customer support and travel itineraries for our business travelers, Both internal and external.
  • Arranged appropriate travel agendas and  necessary contacts.

  • Scheduled Board of Directors travel - assisted Board of Directors,Senior Executives and Executive admins.
  • Handled and distributed all incoming and outgoing mail.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Served as an Assistant to the Sr.Director Aviation and Director of Maintenance. 
  • Change Management - implemented travel solutions and drafted timely/accurate responses to urgent requests.
08/2016 to 11/2016 School Volunteer Hitchcock Elementary School | City, STATE,
  • Assist teachers as classroom helpers with preparation of classroom materials, tutoring of individual students, cleaning classrooms, facilitating celebrations, reading to and with individual students and groups of students, creating and putting up bulletin boards, facilitation of classroom projects, applying appropriate conflict management skills with students.
  • Assist with school and family events as fundraisers, preparation, decoration, and clean-up, Maintain positive attitude and assists in ensuring classroom environment is conducive to student learning.
  • Accomplishment-Coordinated 6 special public and private events.
  • Oversaw program to reduce paper waste, resulting in Rs.savings per year.
07/2006 to 02/2008 Executive Customer Care Kingfisher Airlines Indira Gandhi International Airport | City, STATE,
  • Developed standard operating procedures for all administrative employees.
  • Manage large amounts of incoming calls.
  • Maintaining MIS Reports and Trim Sheets.
  • Identify and assess customers\' needs to achieve satisfaction.
  • Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
  • Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas.
  • Interviewed, hired and trained new quality customer service representatives.
  • Effectively communicated with team members to maintain clearly defined expectations.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Follow communication procedures, guidelines and policies.
  • Recruited and hired qualified candidates for vacant and new positions.
03/2002 to 06/2006 Administrative Officer Customer care Air Sahara | City, STATE,
  • New employee Orientation, training, and development.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Received, screened and routed incoming calls.
  • Handled large Amount of inbound and outbound calls.
  • Maintained adequate cash supply in cash drawers in multiple checkout stations.
  • Provided complete meeting support including preparing materials and taking notes.
  • Created reports and presentations.
  • Handled all incoming business and client requests for information.
  • Leveraged advanced skills and training to support operational needs of multiple departments.
Education
Expected in 2010 MBA | Finance BSP Lucknow , India, Lucknow, UP GPA:
G.P.A  3.7/4.0
Expected in S A P | Finance and Controlling , , GPA:
Skills
  • Multi Unit Operation Management
  • Problem Resolution
  • Accounting Knowledge 
  • Customer Relations
  • Time and resource Optimization
  • Administrative Skill
  • Analytical skill

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Resume Overview

School Attended

  • BSP Lucknow , India

Job Titles Held:

  • Facility Manager
  • Customer Care Specialist
  • Executive Administrative Assistant/Air transportation Scheduler
  • School Volunteer
  • Executive Customer Care
  • Administrative Officer Customer care

Degrees

  • MBA
  • S A P

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