• Utilize excellent customer service skills to research and resolve customer issues.
• Demonstrate drive and enthusiasm while handling customer questions, complaints and inquiries.
• Ownership of customer service resolves through entire life cycle of customer service complaint or issues.
• Internal communication with Vendor Specialist team members to address escalated vendor issues that affect the customer experience.
• Respond to sales and service requests from all email queues.• Accurately enter phone, email, and fax numbers.
• Close sales (during high call volume periods) and provide after sale support.
• Build confidence in our potential customers by having a friendly phone presence and strong product knowledge and strong understanding of customer service policies.
• Offer input to Customer Care Manager and Customer Care Assistant Manager concerning customer issues as well as changes and updates needed to websites, Meet productivity goals,Use judgment in the resolution of service issues to prevent monetary loss.
• Attend training and coaching sessions to keep pace with product changes and updates.
• Accurately input customer information, Support other customer care areas as needed.