LiveCareer-Resume

facility manager resume example with 11+ years of experience

JC J S S JS J S S JS J S S JS J S S JS J S S JS J S S JS
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

 

Customer service professional dedicated to effective team management and customer satisfaction. Management professional effective at building highly-motivated teams, as well as leading cross-functional teams in a fast-paced environment. Dynamic Customer Service Manager who leads diverse teams to achieve company goals. Ambitious Customer Service Manager experienced with managing complex projects and driving productivity improvement. Exceptional customer care professional who addresses inquiries and resolves problems as they arise.
Skills
  • Exceptional interpersonal communication
  • Skilled trainer
  • Excellent time management skills
  • Effective problem solver
  • Negotiation expert
  • Process improvement specialist
  • MS Office expert
  • Exceptional telephone etiquette
  • Inventory control
  • Microsoft Outlook, Word and Excel
  • Customer-focused
  • Adherence to high customer service standards
  • Effective workflow management
  • Planning and scheduling
  • Workflow planning
  • Problem resolution
  • Operational improvement
  • MS Office
  • Relationship development
Work History
05/2016 to Current Facility Manager Bricolagenola | New Orleans, LA,
  • Provided outstanding customer services to guests while visiting our park and facility
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Oversaw appointment scheduling and itinerary coordination for guests.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Maintained a wide variety of attractive inventory for resale in the gift shop.
  • Managed and participated in the development and administration of the facility, annual budget, forecasts additional funding needed for inventory and supplies needed. Monitors expenditures as well as merchandise inventory.
  • Ordered and kept literature stocked and displayed for guests.
  • Handled incoming calls and other communications, recorded information as needed, greeted guests, updated paperwork, maintained documents and word processing, helped maintain and organize office common areas as well as public areas within the facility, performed general office duties and errands, and coordinated events as needed.
03/2014 to 01/2016 Department Manager Ingredion | Cedar Rapids, IA,
  • Price changes, in stock/out of stock reports, customer service, stock freight, maintenance and cleaning duties.
  • Stock Bakery shelves, Prepare and Bake bread and donuts, cleaning as well as maintenance duties, Customer.
  • Service, Obtain Future Cake orders.
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Adhered to all confidentiality requirements at all times.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Solved unresolved customer issues.
  • Promptly responded to inquiries and requests from prospective customers.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Strong leader of customer support staff.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Updated customer orders from start to finish in an accurate and timely manner.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Maintained up-to-date knowledge of product and service changes.
  • Managed work flow to exceed quality service goals.
10/2009 to 03/2014 Front End Manager/Server Michigan Pizza Hut | City, STATE,
  • Providing excellent customer service while creating a family friendly dining experience.
  • Taking and entering.
  • Food orders, completing and checking orders, cash register and handling, some computer data entry.
  • General.
  • Cleaning duties and light maintenance.
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Cross-trained and backed up other customer service managers.
  • Adhered to all confidentiality requirements at all times.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Solved unresolved customer issues.
  • Promptly responded to inquiries and requests from prospective customers.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Strong leader of customer support staff.
  • Trained staff on operating procedures and company services.
  • Scheduled staff shifts to cover peaks and lulls in customer inquiries.
  • Identified individual development needs with appropriate training.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.

  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Updated customer orders from start to finish in an accurate and timely manner.
  • Devised and published metrics to measure the organization's success in delivering world class customer service.
  • Effective liaison between customers and internal departments.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Maintained up-to-date knowledge of product and service changes.
  • Managed work flow to exceed quality service goals.
Education
Expected in 05/2002 to to High School Diploma | Muskegon High School, Muskegon, MI GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Muskegon High School

Job Titles Held:

  • Facility Manager
  • Department Manager
  • Front End Manager/Server

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: