Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Skilled worker with proven ability to perform variety of tasks, including maintenance, customer service, repair and special projects. Multi-task's and works independently and within teams in fast-paced, high-volume environments. Flexible work and shift schedule. Skilled in operating basic hand tools. Excellent work performance and attendance record.
Work History
11/2019 to Current
Facilities Maintenance MechanicJones Lange Lasalle Inc. – Iowa City, IA,
Maintained and repaired facilities, equipment and tools to ensure operational readiness, safety and cleanliness
Loaded, unloaded and moved material to and from storage and production areas
Performed general housekeeping and cleaning tasks, including, sweeping, pulling weeds, painting and power washing
Performed minor wall repair to maintain walls, including installing drywall and repairing and applying wallpaper
Safely and effectively handled wide range of cleaning products and solutions
12/2018 to Current
Fiber Optic TechnicianFluor Corporation – Corpus Christi, TX,
Performed tests on passive and active photonic chip devices for various types of high-speed applications
Provided root cause analysis on fiber optics light sources and remedied problems alone or with skilled team members
Setup and operated all equipment according to manufacturers' instructions to maximize precision and functionality
Executed all testing processes within all planned parameters to achieve accuracy and schedule targets
Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures
11/2014 to 12/2018
Customer Service ManagerWerner Enterprises Inc – Olney, IL,
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
Exceeded team goals and collaborated with staff members to implement customer service initiatives
Assessed call center trends to identify improvement opportunities and devise forward-thinClaire approaches to better align processes with intended results
Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
Compiled customer feedback and recommended service delivery improvements to management
Skills
Production work
Tool operation
Safety and compliance
Hand-eye coordination
Drywalling
HVAC systems
Equipment maintenance
Troubleshooting
Optical equipment testing
Documentation and analysis
Issue resolution
Customer service expertise
Equipment installation and repair
PacClaire and scanning
Software testing
PoS systems operation
Vehicle maintenance and repair
Personnel training and development
Schedule management
Exceptional interpersonal communication
Process improvement specialist
Retail platforms
Inventory control
Account management
Administrative support
Complaint resolution
Customer-focused
Skilled trainer
Customer relations
Cash handling
Training and development
Effective problem solver
Sale expertise
Effective workflow management
Excellent time management skills
Exceptional telephone etiquette
Education
Expected in 06/2014
HIGH SCHOOL DIPLOMA: General Studies West Brunswick High School - Shallotte, NC GPA:
Skills Assessments
Vehicle Maintenance — Highly Proficient October 2019 Knowledge of vehicles, vehicle maintenance, and repairs. Full results: https://share.indeedassessments.com/share_assignment/orniibujgcltejj9
Basic Maintenance and Repair — Highly Proficient October 2019 Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities. Full results: https://share.indeedassessments.com/share_assignment/m9nbyavy-hhtpkuz
Hydraulic Technician — Expert October 2019 Applying mechanical reasoning when repairing malfunctioning mechanical equipment or machinery. Full results: https://share.indeedassessments.com/share_assignment/e939so0vzbhn9z1e
Mechanical Skills: Aptitude — Highly Proficient October 2019 Understanding and applying mechanical concepts and processes. Full results: https://share.indeedassessments.com/share_assignment/ku5uj4eszhy175bc
Mechanical Skills: Monitoring — Expert October 2019 Monitoring machine indicators to determine appropriate functioning. Full results: https://share.indeedassessments.com/share_assignment/wwnqq0i-j2jy-ru
Technical Support — Proficient October 2019 Performing software, hardware, and network operations. Full results: https://share.indeedassessments.com/share_assignment/vcxayd2-kzegqwow
Customer Focus & Orientation — Highly Proficient October 2019 Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_to_profile/ b6aec2b1b7f4d1961c1d8bc7390ba824eed53dc074545cb7
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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