Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Skilled worker with proven ability to perform variety of tasks, including maintenance, customer service, repair and special projects. Multi-task's and works independently and within teams in fast-paced, high-volume environments. Flexible work and shift schedule. Skilled in operating basic hand tools. Excellent work performance and attendance record.

Work History
11/2019 to Current
Facilities Maintenance Mechanic Jones Lange Lasalle Inc. Iowa City, IA,
  • Maintained and repaired facilities, equipment and tools to ensure operational readiness, safety and cleanliness
  • Loaded, unloaded and moved material to and from storage and production areas
  • Performed general housekeeping and cleaning tasks, including, sweeping, pulling weeds, painting and power washing
  • Performed minor wall repair to maintain walls, including installing drywall and repairing and applying wallpaper
  • Safely and effectively handled wide range of cleaning products and solutions
12/2018 to Current
Fiber Optic Technician Fluor Corporation Corpus Christi, TX,
  • Performed tests on passive and active photonic chip devices for various types of high-speed applications
  • Provided root cause analysis on fiber optics light sources and remedied problems alone or with skilled team members
  • Setup and operated all equipment according to manufacturers' instructions to maximize precision and functionality
  • Executed all testing processes within all planned parameters to achieve accuracy and schedule targets
  • Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures
11/2014 to 12/2018
Customer Service Manager Werner Enterprises Inc Olney, IL,
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives
  • Assessed call center trends to identify improvement opportunities and devise forward-thinClaire approaches to better align processes with intended results
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
  • Compiled customer feedback and recommended service delivery improvements to management
  • Production work
  • Tool operation
  • Safety and compliance
  • Hand-eye coordination
  • Drywalling
  • HVAC systems
  • Equipment maintenance
  • Troubleshooting
  • Optical equipment testing
  • Documentation and analysis
  • Issue resolution
  • Customer service expertise
  • Equipment installation and repair
  • PacClaire and scanning
  • Software testing
  • PoS systems operation
  • Vehicle maintenance and repair
  • Personnel training and development
  • Schedule management
  • Exceptional interpersonal communication
  • Process improvement specialist
  • Retail platforms
  • Inventory control
  • Account management
  • Administrative support
  • Complaint resolution
  • Customer-focused
  • Skilled trainer
  • Customer relations
  • Cash handling
  • Training and development
  • Effective problem solver
  • Sale expertise
  • Effective workflow management
  • Excellent time management skills
  • Exceptional telephone etiquette
Expected in 06/2014
West Brunswick High School - Shallotte, NC
Skills Assessments
  • Vehicle Maintenance — Highly Proficient October 2019 Knowledge of vehicles, vehicle maintenance, and repairs. Full results:
  • Basic Maintenance and Repair — Highly Proficient October 2019 Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities. Full results:
  • Hydraulic Technician — Expert October 2019 Applying mechanical reasoning when repairing malfunctioning mechanical equipment or machinery. Full results:
  • Mechanical Skills: Aptitude — Highly Proficient October 2019 Understanding and applying mechanical concepts and processes. Full results:
  • Mechanical Skills: Monitoring — Expert October 2019 Monitoring machine indicators to determine appropriate functioning. Full results:
  • Technical Support — Proficient October 2019 Performing software, hardware, and network operations. Full results:
  • Customer Focus & Orientation — Highly Proficient October 2019 Responding to customer situations with sensitivity. Full results: b6aec2b1b7f4d1961c1d8bc7390ba824eed53dc074545cb7

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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Resume Overview

School Attended

  • West Brunswick High School

Job Titles Held:

  • Facilities Maintenance Mechanic
  • Fiber Optic Technician
  • Customer Service Manager



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