SEARCH

Facilitator II Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
FACILITATOR II
Professional Summary

Passionate facilitator with extensive knowledge of New Hire and Call Center training programs and proven success working with retail and call center managers and executives. Devoted to long-lasting and comprehensive relationship for every participant and their managers. Enthusiastic and WOW personality and a proven team player. Recognized consistently for performance excellence and contributions to success in the facilitation and human resources industry. Hard working, reliable, proactive and punctual with team-oriented mentality. Strengths in facilitation and human resources backed by training in Ethics, Employment Law, and Employment Relations. Ready to apply 15 years' experience to a challenging stretch assignment.

Skills
  • Proficient in Adobe and Microsoft Office Suite
  • Student rapport
  • Group and individual instruction
  • Planning and Coordination
  • Online instruction
  • Remote Learning
  • Adult Education
  • Public speaking
  • Classroom expertise
  • Employee training
Work History
Facilitator II, 07/2007 to Current
Company Name – City, State
  • Facilitated in person and and online courses to increase learning opportunities.
  • Support Facilitator for Store Manager Boot Camp Program which coached new managers on store procedures, policies and customer service.
  • Facilitate various workshops for Retail and Contact Center
  • Transitioned all in person classes to virtual classes by use of Adobe, Teams, Skype, and Outlook
  • Collaborate with Store Managers, Regional Executives, and Contact Center Managers to develop individualized plans to assist struggling participants to reach goals within predetermined timelines..
  • Educated and mentored peers on methods to reach and maintain career goals while crafting plans for long-term success resulting in stronger staff development and increased productivity.
  • Timely reporting of daily activities through score cards and excel documents
  • Rotated lead for weekly team meetings
  • Proven flexibility with switching schedules and classes flawlessly and maintaining positive attitude.
  • Tracked participant progress through progress trackers and adapted plans to maintain progress.
  • Performed continuous evaluations of peers in order to enhance delivery and improve effectiveness.
  • Monitored participant progress and gave feedback to management for additional support.
  • Maintained records on attendance and participation.
  • Ensured engaging and entertaining classes to maintain employee attention and improve impact of training.
Human Resources Assistant, 07/2006 to 07/2007
Company Name – City, State
  • Assisted with on-boarding process for various new hires.
  • Assisted with meetings and presentations within company.
  • Performed various administrative functions, including filing paperwork, contacting previous employers, assisting recruiters and recruiting manager as needed.
  • Attended job fairs and hiring events.
  • Worked closely with Recruiters to maintain optimum levels of communication to effectively and efficiently complete projects.
  • Served new hires in a friendly, efficient manner following outlined steps of service.
  • Conducted employment verification and background investigation to facilitate hiring process by verifying previous employers and other references to determine applicants' employment acceptability
  • Created, organized and maintained employee personnel files to keep sensitive data secure
  • Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process
  • Reviewed all candidate documentation, including identification, references and background checks in alignment with hiring protocol
  • Examined employee files to answer inquiries for assistance with personnel actions
  • Prioritized and organized tasks to efficiently accomplish service goals
Retail Customer Service Representative, 05/2005 to 07/2006
Company Name – City, State
  • Completed and processed paperwork for new and existing customers needing specialized assistance.
  • Attended to customer complaints and offered advice based on individual situations.
  • Assisted customers in making informed choices when selecting products and services and helped overcome objections with persuasive communication style.
  • Kept customer spaces clean, neat and organized for maximum appeal.
  • Fulfilled customers' special requests, including statements and change orders.
  • Overcame objections by asking lifestyle questions and creating value for customers.
  • Demonstrated checking, savings, and loan functions for customers to help evaluate possibilities.
  • Upsold and cross-sold customers on available products and services.
  • Distributed information to in-store guests and answered questions to serve needs.
Education
Bachelor of Science: Labor And Human Resources, Expected in 05/2022
Pennsylvania State University - City
  • Coursework in Ethics, Employment Law and Employment Relations with a cumulative 3.0 GPA
Travel, Event Planning, Praise Dancing, Public Speaking

In my free time I love spending time with family, traveling, praise dancing at church and public speaking in front of a large congregation. I also assist in planning various events recognizing co-workers including, retirement parties, baby and bridal showers and Boss's Day.

Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Pennsylvania State University

Job Titles Held:

  • Facilitator II
  • Human Resources Assistant
  • Retail Customer Service Representative

Degrees

  • Bachelor of Science : Labor And Human Resources , Expected in 05/2022

Similar Resumes

View All
Facilitator-resume-sample

Facilitator

Saint Joseph, Michigan