Seasoned retail supervisor with strong history of leading high-performance teams to meet and exceed sales, service and operational objectives. Diligent about monitoring shrinkage, managing records and keeping teams productive and motivated. Focused on driving revenue growth with proactive and strategic approaches.
Skills
Staff training and development
Retail inventory management
Sales operations
POS systems knowledge
Merchandising
Driving business growth
Customer outreach
Building brand awareness
Leadership development
Store growth planning
Supervision
Relationship development
Team management
Inventory management
Customer service
Problem resolution
Process improvement
Operational improvement
Team building
Education and Training
Nichols Career CenterJefferson City, MOExpected in 05/1997 ā āCertificate of Completion :Building Trades 1&2 - GPA:
New Bloomfield High SchoolNew Bloomfield, MOExpected in 05/1997 ā āHigh School Diploma: - GPA:
Experience
Walmart - Facilitator 1 City, STATE, 09/2018 - Current
Eliminated learning gaps and effectively instructed students utilizing wide variety of innovative teaching aids and motivational and implementation strategies.
Strategized long-term business needs and garnered management training feedback for process improvements.
Reduced learning gaps by effectively delivering corporate training communications to over hundreds of managers in Missouri for 24 stores.
Boosted employee morale and effectively troubleshot issues to eliminate work flow down time.
Devised innovative and targeted solutions by following and teaching all aspects of the One Best Way, providing feedback and developing future leader.
Walmart - Academy Training Facilitator City, STATE, 08/2016 - 08/2018
Scheduled training sessions based on availability of classrooms, equipment and instructors.
Coordinated development of training materials, including manuals, standard operating procedures and employee handbooks.
Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
Cross-trained on TC70 devices and continued training end users in new applications.
Reviewed training delivery methods to optimize training effectiveness and costs.
Developed skill-specific training programs to promote employee development.
Promoted increased productivity through appropriate allocation of resources, budgets, inventories, training support and team building materials.
Leveraged simulations, team exercises and group discussions to increase training program engagement.
Checked tracking systems for student and instructor leaves, attendance scores and overall performance.
Assessed training needs, using employee surveys and interviews to gather data.
Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
Walmart - Hardliners Zone Merchandise Supervisor City, STATE, 03/2009 - 08/2015
Managed and evaluated financial documents, prepared reports and initiated sales decisions.
Developed and maintained effective activity schedule and zone compliance with established timeframes.
Analyzed staff performance and recommended changes to initiate operations improvements in store.
Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
Hired, trained, supervised and motivated team of 40+ retail professionals to provide knowledgeable and fast service to every guest.
Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Checked inventory system to locate items at other stores, improving sales rates.
Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Collaborated with all company departments to ensure cohesive branding and strategic product placement.
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Organized and updated schedules to optimize coverage for expected customer demands.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
Enhanced sales by implementing merchandising and promotional improvements.
Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
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