Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

  • Microsoft Exchange 2010
  • Travel coordination
  • Planning events
  • Report writing
  • File and data retrieval systems
  • Data entry
  • Event coordination
  • Scheduling and calendar management
  • Technical troubleshooting
  • Database analysis
  • Data conversion and migration
  • Database administration
  • Information systems management
  • Inventory management
  • Team management
  • Relationship development
  • Communications
  • Excel spreadsheets
  • Meeting planning
  • Proficient at Microsoft Office programs
11/2017 to Current Facilitator 1 Crate And Barrel | Locations: Richmond, VA,
  • Trained over 100 assistant managers on best practices and protocol.
  • Eliminated learning gaps and effectively instructed students utilizing wide variety of innovative teaching aids and motivational and implementation strategies.
  • Promoted branding initiatives by planning and organizing events and new program rollouts.
  • Reduced learning gaps by effectively delivering corporate training communications to over 100 managers across 10 states for 90 stores.
  • Automated document flow by developing organization systems for training records and reports.
  • Strategized long-term business needs and garnered management training feedback for process improvements.
  • Assessed conflicts by analyzing all aspects and sides of situations with impartial viewpoint and consideration of our policies.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Enforced company policies and procedures to strengthen operational standards across departments.
08/2012 to 11/2017 Assistant Store Manager Planet Pharma | Catonsville, MD,
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives.
  • Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
  • Coached and developed store associates through formal and informal interactions.
  • Promoted branding initiatives by planning and organizing events and new program rollouts.
  • Strategized long-term business needs and garnered management training feedback for process improvements.
07/2011 to 08/2012 Zone Merchandise Supervisor Walmart | City, STATE,
  • Analyzed store observation programs and validated various store process.
  • Analyzed staff performance and recommended changes to initiate operations improvements in store.
  • Managed and evaluated financial documents, prepared reports and initiated sales decisions.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
11/2009 to 07/2011 Training Coordinator Walmart | City, STATE,
  • Researched and incorporated new training methods, tools and resources to offer updated, quality training content.
  • Directed strategic planning and implementation of user assistance documentation, product training and self-support for knowledge solutions, including curriculum development, materials and presentations.
  • Trained and developed departmental employees on software systems, platforms, health and safety regulations, courier protocols, inventory tracking system and database manager operations.
  • Managed training calendars to inform participants of upcoming training session topics and dates.
  • Supported onboarding of new employees by hosting orientation sessions.
  • Evaluated effectiveness of training programs and recommended improvements to upper management.
  • Communicated key information from trainers to participants and visa versa.
Education and Training
Expected in BBA | Management Information Systems SNHU, South New Hamster , GPA:

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School Attended

  • SNHU

Job Titles Held:

  • Facilitator 1
  • Assistant Store Manager
  • Zone Merchandise Supervisor
  • Training Coordinator


  • BBA

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