years of experience performing examinations and diagnosis of eye diseases and disorders. Skillful in preparing prescriptions for eyeglasses and contact lenses, maintaining strong commitment to accuracy. Versed at forging and cultivating productive relationships with clients, achieving high levels of satisfaction, retention and referrals.
Skills
Record Keeping
Treatment adjustments
Patient counseling
Eyeglass fitting
Vision therapy
Business administration
Patient evaluations
Multitasking abilities
Customer Service
Written Communication
Project Management
Flexible & Adaptable
Excellent work ethic
Microsoft Office
Data management
Supervision
Good listening skills
Work History
Eye Care Advisor, 06/2020 to 11/2020 Cleveland Clinic – Ravenna, OH,
Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
Measured and recorded visual acuity and color vision testing.
Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
Instructed patient in care of use of various types of contact lenses, demonstrating insertion, removal and cleaning.
Used Lensometer to measure and record lens power of existing prescriptive spectacles.
Measured intraocular pressure using Goldman and Tonopen tonometry process.
Measured corneal curvature using keratometer to determine axis and extent of astigmatism.
Triaged phone calls from patients and outside contacts and handled in order of importance.
Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
Adjusted fit and conducted minor repairs to eyeglasses as part of patient fit process.
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Sanitized, restocked and organized exam rooms and medical equipment.
Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Monitored multiple test accuracy using quality controls.
Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Collected all pertinent data and calculations to aid physician in interpreting results.
Implemented care and efficiency improvements to support and enhance office operations.
Collected and documented patient medical information such as blood pressure and weight.
Obtained client medical history, including medication information, symptoms and allergies.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Followed all appropriate procedures to minimize patient's exposure to radiation.
Maintained detailed records of test results by entering data and patient information into computer.
Documented vital signs and health history for multiple patients every day.
Customer Service Representative Agent, 05/2019 to 07/2020 Ttec – City, STATE,
Used required tools to complete jobs, including hammers, saws, squares, levels and fastening devices.
Interpreted job site supervisor's orders and technical documentation to complete accurate work.
Learned how to complete inbound calls and outbound calls with minimal supervision, contributing to successful visual practice.
Worked independently in fast-paced environment while meeting productivity and quality expectations.
Gained experience and recognition for ability to analyze and follow manuals, schematic diagrams, blueprints and other specifications
Prepared and cleaned surfaces for rebuilding purposes by removing damaged tiles, bricks and mortar.
Demonstrated safe and proper operations of [Type] and [Type] equipment to prevent harm to team members or equipment.
Responded to and resolved warranty claims, performed homeowner orientations and maintained inventory homes.
Worked with speed and accuracy to consistently meet production standards.
Interacted daily with various project managers, subcontractors and municipal inspectors to complete construction projects.
Efficiently prepared job sites by removing debris and setting up materials and tools.
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Served customers in a friendly, efficient manner following outlined steps of service.
Monitored all company inventory to ensure stock levels and databases were updated.
Received and processed stock into inventory management system.
Cashier, 06/2008 to 08/2013 Walmart – City, STATE,
Reviewed completed orders for quality and accuracy.
Oversaw feeding, printing and delivery process of press machines to maintain specified levels of operation.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Devised, deployed and monitored processes to boost long-term business success and increase profit levels 26%.
Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Created work schedules according to sales volume and number of employees.
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Rotated merchandise and displays to feature new products and promotions.
Boosted revenue by 68% by developing and deploying strategies to effectively improve operations.
Leveraged social media and brand marketing to achieve or surpass sales quota of $[Amount] each [Timeframe].
Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings.
Maintained proper product levels and inventory controls for [Type] merchandise and organized backroom to facilitate effective ordering and stock rotation.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Managed, hired and developed top talent to strengthen workflow and productivity.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
Developed new store location from ground up by hiring and training efficient team.
Executed proof of concept strategic initiatives for future goals, including digital signage and guided selling plans.
Trained and developed new associates on POS system and key sales tactics, which improved process flows.
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Monitored and maintained proper humidity and temperature in climate-controlled stockrooms.
Trained and supervised all new associates in grocery, produce and administrative departments.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
Kept inventories accurate with daily cycle counts and audits to identify and resolve variances.
Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
Coached sales associates on product knowledge by using visual and practice training tools.
Protected store from loss or theft by setting and enforcing clear security policies.
Planned budgets and authorized payments and merchandise returns.
Managed all aspects of store operations, including organization, maintenance and purchasing functions.
Managed inventory control, cash control and store opening and closing procedures.
Partnered with store director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance.
Hired, trained and evaluated personnel in sales and marketing.
Rotated stock to achieve optimum appeal and minimize shrinkage.
Generated repeat business by delivering exceptional customer service and positive engagement.
Education
High School Diploma: , Expected in 06/2003 Western Hills High School - Fort Worth, TX GPA:
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