, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Dependable and self-motivated professional with extensive customer service experience and practice. Result driven in finance and business resolution at the management level. Strong abilities in striving in a fast paced environments as well as motivating and supervising staff to achieve maximize productivity and hence company' s profitability. Work well as part of a team or independently. Foster a spirit of teamwork and unity among department.
Detail-oriented document management specialist with a solid record of success in hospitality for over 10+ years of progressive experience. Knowledgeable about organizing files and workflows according to company, client and project specifications. Desiring to apply expertise to challenging new role within the company. Authorized to work in the US for any employer
Skills
Vendor invoicing
Document control
File systems coordination
Log updating
Workflow management
Project support
Clerical
Work ethic
Computer skills
Flexible
Multitasking
Training & Development
Communication
Experience
09/2020 to CurrentExport Document ManagerFaurecia Interior Systems | Hagenbach, DE,
Partnered with logistics department to discuss and remedy internal and external issues dealing with import and export operations.
Completed accurate US customs filings with secure communications.
Oversaw management of inbound cargo logistics, including Pets from International locations.
Explained international trade terminology and code classification with pet owners to better streamline the process and appease their anxiety.
Prepared inventory for shipment by attaching tags and labels.
Consistently met company and department objectives within budget and time constraints.
Utilized ordering, tracking and billing systems and associated processes.
05/2016 to 02/2020Executive Administrative AssistantMethodist Health System | Southlake, TX,
Assist with all HOA Board meetings, Build trusting relationships with guests and colleagues throughout departments and vendors to resolve conflicts courteously and professionally.
Proficient financial management experience (ability to develop operating budgets, forecasting and capital expenditure planning) in addition to legal knowledge related to ownership and/or contracts.
In-depth technical expertise in Clarity, Atlas, Asgard, Selectica & Microsoft applications.
Assist with all budgeting processes.
Developed weekly resort project meetings, worked closely with the Project Managers to ensure that projects and accounts are being completed correctly and in a timely fashion.
Ensured local supplier accounts are operated efficiently and in a timely manner and managed/paid on a weekly by-weekly basis.
Ambassador - Customer Training Program - Implemented an intensive training to enable effective job performance, team work attitude, and clear communications; contributing to the continual motivation and success of my team.
Conducted regularly walkthrough /Inspect suites and welcomes VIP's guests.
Provided coverage for the General Manager and Resort Manager in times of absence.
03/2011 to 05/2016PBX ManagerMystic Dunes Resort & Golf Club | City, STATE,
Manage the overall operational, budgetary, and financial responsibilities and activities of the
department.
Implement systems that perform the work and fulfill the mission and the goals of the department
efficiently and effectively.
Allocate resources to effectively staff and accomplish the work to meet departmental productivity and
quality goals.
Make business decisions that are financially responsible, accountable, justifiable, and defensible in
accordance with organization policies and procedures.
Prepare and maintenance of reports necessary to carry out the functions of the department.
Prepares
periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
Communicate regularly with other managers, directors, executives and other designated contacts within
the organization.
Coach, mentor, and develop staff, including overseeing new team member's onboard and provide career
development planning and opportunities.
Empower team members and Supervisors to take responsibility for their jobs and goals.
Delegate
responsibility and expect accountability and regular feedback.
Managed and organized a successful system to recruit, and maintain a healthy flow of new leads for
Project 5500.
Maintain employee work schedules including assignments, Job rotation, training, vacations and paid time
off, cover for absenteeism and overtime scheduling.
Maintain transparent and appropriate communication of organization information through department
meetings, one-on-one meetings, suitable email, and regular interpersonal communication.
Help cover the resort coordinator with invoices, RPS, submit contracts and request vendor approval.
05/2010 to 03/2011PBX OperatorOrange Lake Resort | City, STATE,
Basic function consisted of processing incoming and outgoing communication, while maintaining a
positive and professional demeanor.
Managed a high volume of guest requests and entering into various
databases such as (HotSOS).
Check bulletin board and log books for all pertinent information.
Forward
messages and faxes as needed to guests and various departments.
Responsible for radio communications
between security, engineering, and MOD in emergency and non-emergency situations.
Most importantly
genuinely caring about the guest with enthusiasm and a desire to make their vacation memorable.
Education and Training
Expected in 06/2020Bachelor of Science | Business Management, Human ResourcesUniversity of Phoenix, Orlando, FLGPA:
Additional Information
Awards
, Three Times Employee of the Month
October 2008
The employee of the Month Award received by each company
Walt Disney World Swan and Dolphin- (2008)
Orange Lake Resorts - (2010)
Diamond Resorts International - (2013)
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