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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Outstanding at developing customer relationships looking for an opportunity to bring exceptional teambuilding skills to a management position in a vibrant customer service department. 15 years in technical and customer support roles. Effectively identifies problems using advanced troubleshooting skills.

Highlights

MS Office proficiency Vast technical knowledge in Microsoft and Macintosh software

Troubleshooting proficiency


Experience
Expert, 09/2011 - 01/2015
Apple Inc. Dallas, TX,
  • Responsible for introducing customers to Apple products and services Manages store operations while actively building peer relationships and customer experiences Performs product training and personal development daily to new and existing employees assuring best performance inside and outside of work Demonstrates proficiency in Apple products and the ability to quickly learn about new products Leads in sales, product knowledge, and solutions based on customer needs Builds great customer experiences consistently despite the situation Provides expert advice to other employees including: sale representatives, technicians and members of leadership.
Human Resources Team Member, 05/2010 - 09/2010
Shake Shack Kenner, LA,
  • Scheduled prospective employee interviews and registered new employee into Target database Developed and enforced company policies with all employees Supported and trained team members Handled applicant information with accuracy, security and confidentiality Addressed customer concerns and complaints by providing solutions within reason Worked independently, multitasked and used organizational skills to complete daily tasks.
Bank Teller, 04/2007 - 05/2009
Pacific Western Bank Santa Monica, CA,
  • Assisted bank customers with withdrawals and deposits.
  • Answered and recorded messages from all incoming branch calls.
  • Referred customers to new bank account services and sold branch incentives.
  • Informed customers about bank policies.
Education
Some College: Business Management, Expected in May 2009
-
Borough of Manhattan Community College - New York, NY
GPA:

Business Management

Skills

Apple, Customer Service, database, leadership, Microsoft Office, organizational skills, policies, problem solver, sales, self-starter

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School Attended

  • Borough of Manhattan Community College

Job Titles Held:

  • Expert
  • Human Resources Team Member
  • Bank Teller

Degrees

  • Some College

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