experienced technical support representative resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
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Accomplished technician with over 8 years of information technology support experience. Tech-savvy professional well-versed in installing and configuring computer systems, diagnosing hardware and software defects and supporting new application roll-outs. Committed to providing efficient, high-quality support. Resourceful information specialist with exceptional insight and knowledge of [Software] and [Software]. Offering [Number] years of experience providing expert-level support to users within [Type] demographic. Polished in customizing desktop applications, installing computer applications and peripherals and recording technical issues. Familiar with Windows, Linux and Mac OS environments.

  • Adobe
  • Photoshop
  • Apple
  • Backup
  • Coach
  • Conflict Resolution
  • Council
  • Credit
  • Crisis Management
  • Clients
  • Graphics design
  • Help Desk
  • Illustrator
  • InDesign
  • LAN
  • LAN administration
  • Mac
  • Materials
  • Mentor
  • Office
  • Windows
  • Multimedia
  • Network
  • Operating
  • System
  • Operating Systems
  • Organizational
  • Copier
  • Copiers
  • Research
  • Technical
  • Support
  • Troubleshooting
  • Video Production
  • WAN
  • Workshops
  • Technical Support
  • MS Office Proficiency
  • Complaint Resolution
  • Troubleshooting Proficiency
  • Exceptional Telephone Etiquette
  • Troubleshooting Technical Issues
  • Customer Complaint Resolution
  • Customer Contact
  • Vast Technical Knowledge
  • Product and Service Information
  • Help Desk Support
  • Printers
Experienced Technical Support Representative, 05/2012 to 02/2020
Clean Harbors, Inc.Woodbury, MN,
  • Accomplished, collaborative and resourceful managed services professional with over 25 years of experience in management and hands-on computer technology applications, including full LAN/WAN administration, visual communication and multifunction copier equipment.
  • Meritech is an independently owned, office technology provider that offers customized, cost-effective solutions to manage, maintain, and enhance business environments.
Field Technician, 08/2007 to 05/2012
City Of Rock IslandRock Island, IL,
  • Served as a trusted advisor for IT managed services that improves organizational network performance for companies in our business community.
  • Performed on-site managed services repair and maintenance including complex disassembly, replacement and repair and full testing and reassembly of multifunction copier equipment.
  • Executed new customer installation of over 800 copiers in a two-month span, including full programing, assembly and software set up.
  • Trained clients on proper equipment techniques regarding day to day operations as well as advanced troubleshooting.
  • Provided contractual preventative maintenance and full adjustment of all copier equipment.
  • Facilitated multifunction machine software updates and customer master data backup operations.
  • Accurate submission and completion of all customer invoices.
Reference Librarian, 06/1996 to 04/2007
  • Member of the Ohio Library Council providing reference services in both print and electronic materials.
  • Instructed library patrons in usage of electronic cataloging, internet search capabilities and multimedia tools.
  • Designed and created promotional and event materials for library functions.
  • Contacted outside organizations, including news and media outlets, to promote library events.
  • Kent State University is a public research university in Kent, Ohio.
  • The university also includes seven regional campuses in Northeast Ohio and additional facilities in the region and internationally.
  • Part Time Faculty, School of Visual Communication.
  • Instructed four 3-credit classes introducing students to a variety of graphics design within the Adobe Creative Suite including InDesign, Photoshop, and Illustrator.
  • Administered all daily, weekly, and final grades through quizzes and assessments following university standards.
  • Local Area Support Specialist.
  • Collaborated with University LAN administration team on all major projects regarding Kent State University IT infrastructure.
  • Managed a team of undergraduate assistants in charge of three public computer labs and a technical support team for the department.
  • Presented instructional workshops for staff and students in both Windows and Apple based operating system environments.
  • Developed and maintained departments intranet web presence, podcasts and videocasts.
  • Coordinated the ACT placement test for all incoming Freshman .
Education and Training
BA: English, Theology and Philosophy, Expected in 2006 to Walsh University, State University - North Canton, Ohio
  • Service Recognition Award, Kent State University 2006 Outstanding Teaching Award - Freshman Orientation Program, Kent, Technical Troubleshooting
  • Visual Communication
  • LAN/WAN administration
  • Coach/Mentor/Facilitator
  • Windows and Mac Operating Systems
  • Crisis Management
  • Conflict Resolution
  • Video Production
  • Help Desk Resolution
MLS: Library Science, Expected in to Kent State University - Kent, Ohio

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Resume Overview

School Attended

  • Walsh University, State University
  • Kent State University

Job Titles Held:

  • Experienced Technical Support Representative
  • Field Technician
  • Reference Librarian


  • BA
  • MLS

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