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Experienced Technical Support Engineer Resume Example

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EXPERIENCED TECHNICAL SUPPORT ENGINEER
Highlights
  • Software &
  • Applications:
  • Microsoft Office 07-13, Open Office, Netbeans, Eclipse, Visual Studio 2010-15, Active Directory, Prism, CCM, CCU, HP Service Manager, SCCM, Jabber

  • Browsers:
  • Internet Explorer, Firefox, Chrome, Opera

  • Programing:
  • C/C#, Visual Basic, JAVA, SQL, Python, CSS, HTML5, .Net 4.5

  • Hardware:
  • PCs, Laptops, Telephone Systems, Printers, Tablets, Cellular Phones

  • Networking:
  • VPN/Remote Connectivity, WiFi, VoIP, Thin Client

  • Platforms:
  • Windows, Many Linux Distros, Android, iOS Excellent communicational skills. Self-starter. High energy level, Enthusiastic, Dependable, Strong work ethic, Team Player.
  • Exposure and experience to Point of Sale Systems Relationship Manager, Software Develop Life Cycle, Design Patterns, Software Architecture, Extensive Project Management, Agile.
  • Accomplishments/Created Applications/Developed
  • Individual-
  • Home Utility Program- C#
  • Service Manager-Java
  • Employee Database-Java
  • Fundraiser Charity Donations-Java
  • Employer-
  • Bancard Interest Rate Calculator-Visual Basic
  • Parsons Password Generator-C#
  • Parsons Support Tool - C#
Experience
Experienced Technical Support Engineer
  • Over 9 years of experience in IT support, including customer help desk support.
  • Developed innovative software to assist in service desk role.
  • Commitments to achieving exceptional customer service, with the ability to build productive internal/external relationships, resolve complex issues and create customer loyalty.
  • Exceptional diagnostic and problem solving, and organizational skills.
IT Support Technician, IPTel Subject Matter Expert, Technical Lead
September 2014 to CurrentCompany Name - City, State
  • Provide IT support to internal end users of Parsons personal and work computers as well as all related software and hardware.
  • Analyzes, answers, troubleshoots all IT issues; problems related to Parsons' software and hardware.
  • Utilizes research tools to resolves end user issues and/or refers/escalates to appropriate Service Desk and IT groups as needed to resolve.
  • Develop and create efficient and solid processes to resolve end user issues while following Parsons Policies, procedures and standards.
  • Maintain exceptional knowledge of MIS environments and technologies Documents all service desk requests.
  • Provides after hours (on call) support (weekends and holidays).
  • Install, maintain, and configure new and existing telephony hardware, applications and systems software.
  • Provide supports for telephony requirements and service desk support.
  • Manages a team to complete any and all information about installed telephony hardware, software, application, and network configurations.
  • Edit automated server reports daily to facilitate operations meeting to multiple IT departments globally.
  • Alpha Test and Report new software that is pushed out to the company globally.
  • Liaison to Problem and Change Manager.
  • Deliver detailed reports to Supervisor.
Owner
September 2006 to CurrentCompany Name - City, State
  • Provide software support via phone, email, and one on one meeting at owner locations.
  • Complete troubleshooting, analyzing, testing, and reviewing issues reported by customers and complete resolutions.
  • Installed software from Linux operating systems to Windows Products including Windows Operating Systems from 95 to 7 and Office Products, Antivirus, LogMeIn Assist customers in properly installing, debugging, compiling/building software and data through multi-product, procedures and functions of software.
  • Consult/assist/complete building computers from scratch and/or installing new hardware for Pc and Mac based computers.
  • Preformed Networking installations with router and port forwarding and setting up access points with other VOIP hardware devices.
  • Laptop hardware troubleshooting, repair, and testing, Dell, HP, Asus, Toshiba, Mac and Levono.
IT Support Engineer
July 2013 to March 2014Company Name - City, State
  • Engineered files for application software operating system on credit card terminals such as Dejavoo, Verifone, Hypercom, and Nurit.
  • Provided customer service in troubleshooting credit card terminals such as: hardware failure, software troubleshooting, and software navigation.
  • Provided in house technical work for the company assisted in thin client network troubleshooting and installation of client server network.
  • Provided basic troubleshooting of internal workstations and maintained software such as Windows, Outlook, and their Customer Relationship Manager.
Education
BSIT : Software EngineerGPA: Cum Lade 2014Software Engineer Cum Lade 2014
Skills
.Net 4.5, Active Directory, Agile, Alpha, Antivirus, attention to detail, basic, Browsers, building computers, C, Calculator, client server, Hardware, credit, CSS, Client, customer service, Database, debugging, Dell, Dependable, Eclipse, Edit, email, hardware troubleshooting, help desk support, HP, HTML5, Internet Explorer, IT support, Java, Laptops, Linux, Mac, access, C#, Microsoft Office, Office, Windows Operating Systems, Outlook, Windows, MIS, navigation, network troubleshooting, network, Networking, operating systems, operating system, organizational skills, Telephone Systems, Policies, Printers, Prism, problem solving, processes, Project Management, Python, research, router, Self-starter, Software Architecture, software troubleshooting, SQL, Supervisor, Team Player, software support, telephony, Phones, phone, Toshiba, troubleshooting, typing, VPN, Visual Basic, Visual Studio, VOIP
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Resume Overview

Job Titles Held:

  • Experienced Technical Support Engineer
  • IT Support Technician, IPTel Subject Matter Expert, Technical Lead
  • Owner
  • IT Support Engineer

Degrees

  • BSIT : Software Engineer

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