Experienced Technical Support Engineer Resume Example Parsons Transportation

EXPERIENCED TECHNICAL SUPPORT ENGINEER

Highlights

Software &
Applications:
Microsoft Office 07-13, Open Office, Netbeans, Eclipse, Visual Studio 2010-15, Active Directory, Prism, CCM, CCU, HP Service Manager, SCCM, Jabber

Browsers:
Internet Explorer, Firefox, Chrome, Opera

Programing:
C/C#, Visual Basic, JAVA, SQL, Python, CSS, HTML5, .Net 4.5

Hardware:
PCs, Laptops, Telephone Systems, Printers, Tablets, Cellular Phones

Networking:
VPN/Remote Connectivity, WiFi, VoIP, Thin Client

Platforms:
Windows, Many Linux Distros, Android, iOS Excellent communicational skills. Self-starter. High energy level, Enthusiastic, Dependable, Strong work ethic, Team Player.
Exposure and experience to Point of Sale Systems Relationship Manager, Software Develop Life Cycle, Design Patterns, Software Architecture, Extensive Project Management, Agile.
Accomplishments/Created Applications/Developed
Individual-
Home Utility Program- C#
Service Manager-Java
Employee Database-Java
Fundraiser Charity Donations-Java
Employer-
Bancard Interest Rate Calculator-Visual Basic
Parsons Password Generator-C#
Parsons Support Tool - C#

Experience

Experienced Technical Support Engineer

Over 9 years of experience in IT support, including customer help desk support.
Developed innovative software to assist in service desk role.
Commitments to achieving exceptional customer service, with the ability to build productive internal/external relationships, resolve complex issues and create customer loyalty.
Exceptional diagnostic and problem solving, and organizational skills.

IT Support Technician, IPTel Subject Matter Expert, Technical Lead
September 2014 to CurrentParsons Transportation - Richardson, Texas

Provide IT support to internal end users of Parsons personal and work computers as well as all related software and hardware.
Analyzes, answers, troubleshoots all IT issues; problems related to Parsons' software and hardware.
Utilizes research tools to resolves end user issues and/or refers/escalates to appropriate Service Desk and IT groups as needed to resolve.
Develop and create efficient and solid processes to resolve end user issues while following Parsons Policies, procedures and standards.
Maintain exceptional knowledge of MIS environments and technologies Documents all service desk requests.
Provides after hours (on call) support (weekends and holidays).
Install, maintain, and configure new and existing telephony hardware, applications and systems software.
Provide supports for telephony requirements and service desk support.
Manages a team to complete any and all information about installed telephony hardware, software, application, and network configurations.
Edit automated server reports daily to facilitate operations meeting to multiple IT departments globally.
Alpha Test and Report new software that is pushed out to the company globally.
Liaison to Problem and Change Manager.
Deliver detailed reports to Supervisor.

Owner
September 2006 to CurrentMouse and Keyboard Solutions - Dallas, Texas

Provide software support via phone, email, and one on one meeting at owner locations.
Complete troubleshooting, analyzing, testing, and reviewing issues reported by customers and complete resolutions.
Installed software from Linux operating systems to Windows Products including Windows Operating Systems from 95 to 7 and Office Products, Antivirus, LogMeIn Assist customers in properly installing, debugging, compiling/building software and data through multi-product, procedures and functions of software.
Consult/assist/complete building computers from scratch and/or installing new hardware for Pc and Mac based computers.
Preformed Networking installations with router and port forwarding and setting up access points with other VOIP hardware devices.
Laptop hardware troubleshooting, repair, and testing, Dell, HP, Asus, Toshiba, Mac and Levono.

IT Support Engineer
July 2013 to March 2014Bancard Payment Systems - Plano, Texas

Engineered files for application software operating system on credit card terminals such as Dejavoo, Verifone, Hypercom, and Nurit.
Provided customer service in troubleshooting credit card terminals such as: hardware failure, software troubleshooting, and software navigation.
Provided in house technical work for the company assisted in thin client network troubleshooting and installation of client server network.
Provided basic troubleshooting of internal workstations and maintained software such as Windows, Outlook, and their Customer Relationship Manager.

Education

BSIT : Software EngineerGPA: Cum Lade 2014Software Engineer Cum Lade 2014

Skills

.Net 4.5, Active Directory, Agile, Alpha, Antivirus, attention to detail, basic, Browsers, building computers, C, Calculator, client server, Hardware, credit, CSS, Client, customer service, Database, debugging, Dell, Dependable, Eclipse, Edit, email, hardware troubleshooting, help desk support, HP, HTML5, Internet Explorer, IT support, Java, Laptops, Linux, Mac, access, C#, Microsoft Office, Office, Windows Operating Systems, Outlook, Windows, MIS, navigation, network troubleshooting, network, Networking, operating systems, operating system, organizational skills, Telephone Systems, Policies, Printers, Prism, problem solving, processes, Project Management, Python, research, router, Self-starter, Software Architecture, software troubleshooting, SQL, Supervisor, Team Player, software support, telephony, Phones, phone, Toshiba, troubleshooting, typing, VPN, Visual Basic, Visual Studio, VOIP

Resume Overview

Companies Worked For:

Parsons Transportation
Mouse and Keyboard Solutions
Bancard Payment Systems

Job Titles Held:

Experienced Technical Support Engineer
IT Support Technician, IPTel Subject Matter Expert, Technical Lead
Owner
IT Support Engineer

Degrees

BSIT : Software Engineer

Experienced Technical Support Engineer Resume Example

Resume Score: 90%

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