Highly enthusiastic customer service professional with 25 years client interface experience.
Core Strengths
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Inventory control familiarity
Sharp problem solver
Courteous demeanor
Energetic work attitude
Customer service expert
Accomplishments
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Sales
Consistently generated additional revenue through skilled sales techniques.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Work Experience
Exit Booth Agent, 05/2014 to 11/2015 Enterprise Rent-A-Car – Phoenix, AZ,
Salary: 10.30 Per Hour Hours per week: 40 Process cars out the facility using a computer and scanner, check VIN numbers, driver's plates, licenses and credit card information.
Update information as needed.
Professional and friendly relationships with not only my customers but my coworkers as well.
Fast paced duties, listen and validate customers.
Also held positions as a Greeter and Return Agent.
Supervisor: Chad (XXX 263 8411)
Dispatcher/Coordinator, 01/2014 to 05/2014 Nevada Coaches--Showtime Tours – City, STATE, United States
Salary: 13.00 Per Hour Hours per week: 40 Dispatch and monitor drivers in their shuttle buses to and from the airport, throughout the strip, downtown and surrounding area Coordinator customers at the airport to their proper locations to the board buses Supervisor: George (XXX 895 9976)
Auditor/Inventory, 11/2013 to 01/2014 RGIS LLC – City, STATE,
Salary: 9.00 Per Hour Hours per week: 20 Conduct Inventory using a hand held computer and other inventory equipment while ensuing accuracy and integrity of the data Supervisor: Susan (XXX7910409)
Equipment Records Specialist, 06/1989 to 07/2012 L.A. CO Metro Transit Authority – City, STATE, United States
Salary: 25.00 Per Hour.
Hours per week: 40 Maintain equipment inventory and control activity records in the front office and on the yard.
Assign and dispatch buses and other equipment to bus drivers, schedule maintenance and inspections for division mechanics.
Supervisor: Mike Hagan (213 680 1110)
Educational Background
Associate's Degree: Psychology, Expected in 04/2010 University of Phoenix - Lancaster, CA GPA: GPA: 3.5 GPA: 3.5 Credits Earned: 60 Semester hours Psychology Study human behavior, analysis and explore factors that affect how individuals respond to stress and unexpected circumstances
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