Executive Vice President Resume Example

Joined First 30 Days as the Chief Technology Officer. First 30 days was a new venture funded by Hearst Corporation. The concept behind First 30 Days is an easy one: help people through during times of change and transition. Directing all technology development and operations while reporting to the COO and the board of directors of First 30 Days.

key achievements 

• Directed the development of the First 30 Days website
• Supervised developers
• Worked with SEO team to optimize site traffic
• Directed development of CRM system

Patient Opinions

Principal owner  

Started this venture to bring surveys and customer understanding to medical practices in order to provide honest feedback to doctors.

key achievements 

• Developed custom analytics and survey software
• Deployed prototype to dental practices

Supervised Customer Relationship Management development team during implementation of internal direct marketing and business intelligence system (CRM) for Sony Music and Sony Pictures. Oversaw the development of software, documentation writing, and support of the internal CRM application. Managed the development of a data warehousing system delivering key performance metrics to senior management via SAS OLAP reports. This data was used in the growth of various business units. Managed the datacenter operations and negotiated telecom pricing as well as negotiated outsource contracts. Managed capital expenditures of software contractors. Managed and negotiated large software contracts for Sony Corporation of America.

Reported to the Chief Technology Officer of Sony Music. At Sony Pictures reported to the Senior Vice President of Customer Relationship Management

Key Achievements 

• Contributed to the Growth of Business Units: Worked with CRM Business team through the process of optimizing delivery of direct marketing campaigns. Operational key performance indicators were created to predict the success of direct mail campaigns. Directed technology team to align technology goals with the growth of the online music and movie business, such as improving operational monitoring and creating a tactical decision process, making sure that the goals were always about increased revenue. By aligning the technology team with the business teams this increased revenues of the Sony Music Store from several thousand dollars per month to a multi-million dollar a year business
• Operations Management: Managed servers, security, infrastructure, and datacenter operations for the CRM applications of Sony Music and Sony Pictures CRM initiatives internationally.
• Directed Development Methodologies: Implemented operational improvements in software and data warehouse development while maximizing personnel. Enabled Sony Music to deploy a world wide direct marketing system in under two years.
• Commissioned by the CTO to provide vision and collaborative development to other technical teams throughout Sony.
• Worked with vendors such as SAS's worldwide developer team to develop marketing automation technologies to improve internal CRM capabilities.
• Responsible for Sony Music Data Warehouse and all operations related to it