executive team leader specialty sales resume example with 7+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Goal oriented and motivated leader looking to relocate to the state of Florida. I have 9 years of management experience and I am a results-driven professional determined to exceed company goals by effectively encouraging staff cooperation and productivity. Dedicated to maintaining smooth, efficient and highly successful operations while being extremely reliable and able to adapt to changing work environments.
Skills
Team leadership
Coaching
Decision-making
Multi-tasking
Work History
04/2022 to CurrentExecutive Team Leader Specialty SalesTarget | , , Hadley, MA
Manage the apparel, accessories, home, seasonal, beauty and electronics departments which accounts for over 20 million in sales.
Plan and execute daily/weekly workload to deliver on department, store, and guest engagement goals; including planning merchandising, pricing workload, transitions, revisions, sales plans, events and promotions.
Utilize company tools and reporting to assess, plan, prioritize, execute and follow up to achieve sales goal and close gaps in performance.
Manage, coordinate, plan, implement and evaluate the business operations for the departments, which include statistical, performance and managerial reporting, payroll support, and process improvement.
Manage and plan the execution of all store visual merchandising guides and in store marketing.
Lead my departments backroom processes, organization, layout and replenishment of the salesfloor to ensure product is available for customers.
Partner and maintain strong relationships with store vendors to ensure smooth operations snd collaboration.
Lead a team of leaders and consultants who are knowledgeable, passionate and stay current on brands, trends and promotions in each department.
Ensure the team is ready to engage with all customers by modeling active selling techniques and practicing active selling scenarios.
Lead team onboarding, learning and actively help close product knowledge and skill gaps through development, coaching and team interactions.
Utilize performance metric tools and observations to assess effectiveness and retention of training programs.
Work directly with my team leaders to develop improvement plans.
11/2020 to 04/2022Executive Team Leader Service and EngagementMaverik | , , Hadley, MA
Demonstrated a service culture that prioritized customer service experience. Modeled, trained and coached expectations to deliver exceptional service.
Planned and executed daily/weekly workload to deliver on store sales goals and customer engagement.
Developed and implemented new methods and procedures to improve service performance, which resulted in a 38% increase in the usage of the customer loyalty program
Led a culture of accountability through clear expectations and performance management.
Utilized business reporting and customer insights to understand, troubleshoot and follow-up on opportunity areas.
Quickly responded to any negative customer shopping experience by de-escalating the situation and ensured the team understood and felt supported to make things right for the customer.
Ensured scheduling allocation and guidelines supported peak traffic, key holiday events and weekends.
Enabled my team to stay up-to-date on upcoming major promotions, brand launches and events to better serve our customers.
Utilized customer survey reporting tools to drive change in key areas with the greatest impact on customer experience.
Led and followed up on training completion while checking for understanding and supporting continuous education opportunities.
Successfully developed 2 team members into leader roles.
11/2018 to 10/2020Store ManagerAeropostale | , , Springfield, MA
Used statistical information to identify opportunities to drive business and KPI's.
Maintained proper product levels and inventory controls for merchandise and maintained backroom organization.
Coached sales associates and managers on product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Analyzed performance data to evaluate and improve operations, target current business conditions and forecast needs.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing a platform for all to voice concerns.
Ensured store standards for merchandising and operations were consistently met.
Reduced shrink significantly within my first year by creating a store specialized training program. Resulting in a decrease of 76%.
Obtained a yearly average secret shop score of 98%.
Interviewed, hired, and trained associates.
Conducted quarterly and annual performance reviews.
District trainer.
Developed 2 associates into higher leadership roles
10/2014 to 10/2018Assistant Merchandising and Operations ManagerAeropostale | , , Lee, MA
Collaborated with the store manager to create action plans to achieve results and grow the business.
Motivated associates to perform at a high level by creating a fun, challenging and rewarding culture.
Created excellent customer experiences and continuously provided feedback to associates to better improve performance.
Communicated clear expectations and held the store associates accountable to achieving results.
Implemented policies and standard operating procedures for continuous improvement.
Utilized company tools to build customer relationships and loyalty.
Planned and executed all floorsets.
Continuously reacted to sell-through and actively re-merchandised to business needs.
Maintained stockroom organization to company standard.
Conducted monthly store audits.
Interviewed, hired, and train associates.
Education
Expected in to to Bachelor of Science | Fashion Merchandising & Retail MarketingJohnson & Wales University, Providence, RIGPA:
Concentration in Management
Expected in to to High School Diploma | Putnam Vocational Academy, Springfield, MA, GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.