Ambitious leader who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals.
Skills
Leadership/communication skills
Product development
Business operations organization
Small business development
Budgeting expertise
Customer-oriented
Fluent in Spanish
Proficient In Salesforce
Work History
Executive Team Leader General Merchandise & Food, 01/2019 - Current Madison Reed – Dominguez, CA,
Knowledge of guest service fundamentals and experience building and managing a guest first culture on my team.
Knowledge of retail business fundamentals: department sales trends, inventory management, freshness and quality, guest shopping patterns, pricing and promotions strategies.
Experience in setting and planning department(s) monthly/quarterly workload to support business priorities and managing a team to deliver on sales goals.
Knowledge of the competition; leveraging insights to drive business objectives.
Experience managing a team of hourly team members and leaders; and creating business specific strategies and goals.
Skills in recruiting, selecting, and talent management of hourly team members and leaders.
Drive total store sales, understanding my role in sales growth, and how my departments and team contribute to and impact total store profitability.
Develop a strategy and utilizing r workload planning tools to manage all scheduled workload ensuring we are guest ready at all times.
Lead my Team Leaders to effectively plan workload including store transitions, planogram, price change, stocking and backstocking.
Create a scheduling plan in partnership with Team Leaders based off of monthly and weekly business workload and guest traffic.
Enable efficient delivery to our guests by leading pick, pack and ship fulfillment work.
Create a guest-obsessed culture that prioritizes the guest experience and delivers on store sales goals.
Manage a team that are experts in operations, accuracy and efficiency.
Know and assess the competition; leverage guest insights and feedback to drive the business and be the destination of choice for our guests.
Manage a consistent experience for our guests by ensuring product is in stock, fresh, available, food safe, and accurately priced and signed on the sales floor with minimal disruption to the guest.
Manage food, food service, inbound, outbound, replenishment, inventory accuracy, presentation, pricing and promotional signing processes for select GM areas of the store.
Assess all General Merchandise & Food backroom and sales floor areas, walk Food & Beverage Standards to assess priorities in food and review GM/Food reporting to identify gaps and develop a plan to resolve.
Validate Food & Beverage Team Leader’s execution of business plan and assignment sheet process. Follow-up on their management of DSD vendor performance.
Manage my team in food and beverage to uphold and maintain all Starbucks standards.
Foster a productive relationship with Starbucks DM and follow up on key takeaways from their time in your store.
Plan, lead and follow-up on organizational and operational change.
Anticipate and identify changes in unique store trends.
Establish a culture of accountability through clear expectations and performance management.
Anticipate staffing needs, talent plan and recruit – both long and short term.
District Manager, 01/2017 - 12/2018 E. & J. Gallo Winery – Arden, DE,
Demonstrate Oportun's philosophy of Servant Leadership, accountability and ongoing feedback as I develop my Store Team Leads who are responsible for helping you drive growth in receivables and successfully execute Oportun's retail business plan
Able to design and execute strategic action plans by working with the appropriate business partners to ensure proper tools, procedures and processes are in place
Using my visits to region's locations to ensure store standards and customer service exceeds company expectations
Responsible for new store openings including walk-through and sign-offs responsible for HR issues including conducting investigations, approving the hiring and termination of CSRs and Store team leads, approving Store Team Leader's recommended corrective action plans for CSRs and setting corrective actions plans for STLs as needed
Effectively analyze reporting data from multiple platforms and use that data to build strategic plans with your Store Team Leads to execute
Develop strategies to achieve each store's quarterly and yearly financial, operational, sales, and customer- service goals while managing regional P/L controls
Responsible for ensuring that sales, customer service and quality audit metrics meet or exceed Oportun's expectations for driving maximum profitability through execution of short and long term strategies Effectively presents to small, medium and large groups within our community (centers of influence) to drive awareness of Oportun's value proposition and how we help the community
District Sales Manager, 03/2014 - 09/2016 Lumber Liquidators, Inc. – City, STATE,
Built team of Store Managers and equipped them to hire and train the kinds of staff members that can deliver the best possible customer experiences.
Met with Store Managers regularly to discuss day-to-day operations, upcoming store events, promotions, and training.
Implemented "scorecards" tracking everything from operational compliance, team dynamics, and store appearance to customer satisfaction and a rolling list of improvement areas.
Driving force in coaching my teams, motivating them, helping them develop, as well as making the tough decisions when my team needed to be held accountable.
Training Store Manager, 04/2006 - 04/2014 T-Mobile USA – City, State,
Coach associates in building relationships with customers and understanding their needs.
Ensure that associates deliver a strong customer experience that will allow the customer to confidently recommend T-Mobile to their friends and family.
Ensure that every need the customer has when coming into the store is met before they leave, right fitting the solution and making sure associates set them up for success through the customer on-boarding process.
Train store associates in using store systems to support the Customer Experience, including the Point of Sales and Customer Account.Hire and develop a team of effective Sales Associates. Make staffing adjustments as needed to meet the overall needs of the business.
Cultivate an environment with supports T-Mobile values. Utilize tools and resources to grow internal talent to the next level.
Build skills and successes through continued coaching and performance assessment conversations.
Maintain a neat clean organized store environment at all times. Responsible for the overall productivity results in the store. Drive operational efficiencies to help minimize risk and protect the stores assets.
Deliver financial results based on key performance indicators.
Ensure that sales associates are up to speed on new products and offerings and know the sales techniques necessary to sell them.
Support New Hire Sales Floor Readiness ensuring New Hires provide a world class customer experience.
Facilitate and support Store Operations Associate Readiness Present in weekly District meetings to report on Sales Floor Readiness Progress and Class Schedules
Meet with Store Managers to ensure completion of Home Store Readiness activities
Education
Bachelor of Science: Marketing, Expected in 2006 - Cal State Fullerton - Fullerton , CA GPA:
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