executive team leader resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Forward-thinking Operations Manager proficient in generating high-quality team work. Talented at leveraging tenacious approach and strong attention to detail to drive success. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving abilities.

  • Special projects
  • Recruiting and hiring
  • Self-motivated
  • Customer-oriented
  • Client account management
  • Procedure implementation
  • Business operations organization
  • Budget administration
  • Equipment installations and maintenance
  • California Food Manager Certifications
  • Systems and automation applications
  • Contract development and management
  • MS Office Suite expertise
  • Computer skills
  • Critical thinking
Executive Team Leader, 08/2019 - Current
Marriott Vacations Worldwide Davenport, FL,
  • Determined appropriate budgets and administered expenditures.
  • Held oversight of equipment maintenance, repairs and installations scheduling and work performed.
  • Established clear and effective policies for standardization across different areas of operations.
  • Oversaw executive schedules for team of 150 employees across 6 different areas.
  • Chartered financial performance to encourage growth and identify improvement bottlenecks.
  • Upheld open door policy to help employees feel comfortable voicing concerns at any time.
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Managed implementation of application developments by collaborating with headquarters technical teams.
  • Complied with all local, state and federal requirements involving shipping and handling of hazardous materials.
Logistics Operations Manager, 08/2017 - 07/2019
Fetch Package Austin, TX,
  • Led and managed projects to support logistics efforts and plans.
  • Managed day-to-day shipping and receiving, typically overseeing more than 600 packages in 24-hour period.
  • Oversaw more than $8 million in inventory and supervised 150 employees in 95,000 square foot warehouse.
  • Analyzed operational performance and implemented plans to attain organizational and financial goals.
  • Successfully supervised daily management of all logistics and transportation activities, effectively eliminating operational errors
  • Drafted budgets, monitored warehouse costs and reduced expenses by 6%.
  • Demonstrated exceptional customer service to both internal and external customers.
Operations Manager, 02/2007 - 07/2017
O'reilly Auto Parts Rockland, MA,
  • Established organizational vision and developed strategies to achieve sales and customer service goals.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
  • Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Oversaw store team of 250 members focused on continuous improvement processes.
  • Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.
  • Developed corporate objectives and strategies collaborating on quality metrics and key performance indicators (KPI), as well as strategizing with cross-functional teams on improvement measures related to quality.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Reduced operating budget by $300,000 annually by developing new inventory management process.
  • Managed pre-inspections, site supervision, site measurements, scheduling and equipment management.
IT Administrator, 06/2004 - 01/2007
Cd Projekt Sa Boston, MA,
  • Directed installation, maintenance and reporting for servers and systems, triaging service calls and prioritizing tickets based on related technical factors.
  • Designed service call policies, specifying proficiencies for employees and escalation points when support ticket resolution required supervisor expertise.
  • Installed and supported hardware and software, including desktops, servers and printers.
  • Created manuals and other documentation for use in new employee training classes.
  • Updated hardware and software upon availability and supervised network to eliminate bottlenecks immediately.
  • Managed employee access, including security roles and permissions.
  • Supervised configuration of local area network, wide area network and corporate Internet system, maintaining network efficiency during upgrades.
  • Supported various operating systems and server technologies.
  • Delivered high level of support and maintenance to all network systems, including hardware, software and applications to maximize efficiency and reduce bottlenecks.
Education and Training
Bachelor of Science: Information Technology, Expected in 05/2006
Universidad Don Bosco - San Salvador, El Salvador,
Status -
Business Management Certificate: , Expected in
Home Depot University - Atlanta, GA,
Status -

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Resume Overview

School Attended

  • Universidad Don Bosco
  • Home Depot University

Job Titles Held:

  • Executive Team Leader
  • Logistics Operations Manager
  • Operations Manager
  • IT Administrator


  • Bachelor of Science
  • Business Management Certificate

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