Executive Team Leader Resume Example
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EXECUTIVE TEAM LEADER
Summary
Forward-thinking Operations Manager proficient in generating high-quality team work. Talented at leveraging tenacious approach and strong attention to detail to drive success. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving abilities.
Skills
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Experience
Marriott Vacations Worldwide | Davenport , FLExecutive Team Leader08/2019 - Current
- Determined appropriate budgets and administered expenditures.
- Held oversight of equipment maintenance, repairs and installations scheduling and work performed.
- Established clear and effective policies for standardization across different areas of operations.
- Oversaw executive schedules for team of 150 employees across 6 different areas.
- Chartered financial performance to encourage growth and identify improvement bottlenecks.
- Upheld open door policy to help employees feel comfortable voicing concerns at any time.
- Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Managed implementation of application developments by collaborating with headquarters technical teams.
- Complied with all local, state and federal requirements involving shipping and handling of hazardous materials.
Fetch Package | Austin , TXLogistics Operations Manager08/2017 - 07/2019
- Led and managed projects to support logistics efforts and plans.
- Managed day-to-day shipping and receiving, typically overseeing more than 600 packages in 24-hour period.
- Oversaw more than $8 million in inventory and supervised 150 employees in 95,000 square foot warehouse.
- Analyzed operational performance and implemented plans to attain organizational and financial goals.
- Successfully supervised daily management of all logistics and transportation activities, effectively eliminating operational errors
- Drafted budgets, monitored warehouse costs and reduced expenses by 6%.
- Demonstrated exceptional customer service to both internal and external customers.
O'reilly Auto Parts | Rockland , MAOperations Manager02/2007 - 07/2017
- Established organizational vision and developed strategies to achieve sales and customer service goals.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Conducted performance reviews providing coaching and feedback to benefit both company and employee.
- Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
- Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Oversaw store team of 250 members focused on continuous improvement processes.
- Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.
- Developed corporate objectives and strategies collaborating on quality metrics and key performance indicators (KPI), as well as strategizing with cross-functional teams on improvement measures related to quality.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Reduced operating budget by $300,000 annually by developing new inventory management process.
- Managed pre-inspections, site supervision, site measurements, scheduling and equipment management.
Cd Projekt Sa | Boston , MAIT Administrator06/2004 - 01/2007
- Directed installation, maintenance and reporting for servers and systems, triaging service calls and prioritizing tickets based on related technical factors.
- Designed service call policies, specifying proficiencies for employees and escalation points when support ticket resolution required supervisor expertise.
- Installed and supported hardware and software, including desktops, servers and printers.
- Created manuals and other documentation for use in new employee training classes.
- Updated hardware and software upon availability and supervised network to eliminate bottlenecks immediately.
- Managed employee access, including security roles and permissions.
- Supervised configuration of local area network, wide area network and corporate Internet system, maintaining network efficiency during upgrades.
- Supported various operating systems and server technologies.
- Delivered high level of support and maintenance to all network systems, including hardware, software and applications to maximize efficiency and reduce bottlenecks.
Education and Training
Universidad Don Bosco | CityBachelor of Science in Information Technology05/2006
Home Depot University | CityBusiness Management Certificate
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School Attended
- Universidad Don Bosco
- Home Depot University
Job Titles Held:
- Executive Team Leader
- Logistics Operations Manager
- Operations Manager
- IT Administrator
Degrees
- Bachelor of Science in Information Technology
Business Management Certificate
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