Team Building & Leadership * Cross-functional Team Coordination
* Counseling & Coaching * Policy & Procedure Administration
* Staff Training & Development * Customer Care & Satisfaction
01/2002 to Current
Executive Team LeaderTARGET CORPORATION － Linden, New Jersey
Served as a Executive Team Leader for a major retail company with an average store volume of over 35 million dollars per year.
Managed sales and business development functions, including new product rollouts, key account management, customer relationship development, and order fulfillment.
Provide employees with tools to maintain and increase service levels with both vendors and external customers.
Work closely with other departments managers to promote sales contests, clarify information, and distribute reports.
Responsible for the hiring, training, development and supervision of 30+ employees; including handling corrective action, performance reviews, terminations, and all other forms of corporate communication.
Increased logistics inventory scores by 1.67 % on a goal of 1.37% for the 2012 Fiscal year.
Recognized district, regionally, and company wide for having elevated the Linden store to #1, the Best Improvement of 58 stores district wide.
Involved in Leader-On-Duty tasks when opening and closing the store.
Responsible for the delegation of tasks, maintaining and adjusting payroll issues to ensure weekly forecasting goals, and managing the day-to-day operations of the store.
Conducts safety meetings with team members on a weekly basis, responsible for the roll out of the team leader on duty program, and maintains a compliance free work environment.
Responsible for sales floor replenishment & control of inbound/outbound freight flow, the supervision of the truck unloading process, sales floor team replenishment procedures, location accuracy, and monitoring caf pulls & auto fills overnight to ensure 100% sales floor replenishment.
As the Leader of the Assets Protection team lead the team through investigations that led to prosecutions of more than $30K, handled all store donations to schools in Elizabeth, NJ, Linden, NJ and Roselle, NJ.
Participated in the national night out as well as the annual "Read Across America" Target volunteer event.
Handled the remodel and grand reopening of Target's Perishables Fresh at the Linden, NJ store and participated in remodels at the Union, NJ store, the Vauxhall, NJ store, Edison, NJ store, Clark, NJ and Milltown, NJ store throughout 2011 and 2012.
Exceeded sales and profit goals at the Linden store by up to 5% and 7%, respectively.
As a district resource, trained, developed, and provided assistance to teams in Clark, Milltown, Menlo Park, Union, Vauxhall, South Plainfield, Watchung, and Staten Island, NY.
Helped each of those stores achieve positive results with regional Business Partners.
Excelled in building and motivating management and hourly teams.
Developed many entry-level team members to leadership positions and quickly became one of the primary district trainers for other Executive Team Leaders as well as Store Team Leaders.
01/2001 to 01/2002
Merchandise ManagerLINENS 'N THINGS － Livingston, New Jersey
Hired as a Merchandise Manager to handle product placement and the day to day operations of this national retailer.
Ensured highest level of customer satisfaction through communication, observation and implementation of improved programs and procedures.
Tracked and recorded sales productivity (Sales, ATV, UPT), monitored payroll via productivity reports, reviewed DC transfer manifest, and shared communication from corporate headquarters via Urgent News.
Ensured every customer had a positive experience, responsible for customer service contests, and conducting weekly GM walkthroughs.
Handled daily processing of bank deposits, daily sales reports including Top Velocity Inquiry & Daily Fill reports, and maintained store budgets.
02/1990 to 02/2001
Operations Manager/HardlinesKMART CORPORATION － Manhattan, New York
Initially hired as a Sporting Goods Associate at the Jersey City location in 1990, promoted to Assistant Hardlines Manager at the North Bergen, NJ store location in 1996, then promoted to the Operations Manager of the Bronx, NY store in 1999, and lastly promoted to the Operations Manager of the Manhattan, NY store in 1999.
Monitored [Number] project budgets each [Time period]. Increased company market share by [Number]% in just [Number] months.Conducted opening and closing procedures of store operations, monitored sales and profit goals in a 70 million dollar a year store, maintained and corrected stockroom processes and procedures, and liquidated outdated inventory and transferred poor selling items to store that could make a profit.
Assisted with the hiring and terminations of employees, supervised more than 40+ employees, supervised the cash cage activities, verified end of the day cash reports, sales reports, and daily tasks reports.
Monitored unit integrity and waste control of assigned departments, responsible for daily, weekly, and monthly checklists, detail maintenance of each department, and reviewing and executing monthly assigned department planograms.
Led monthly meetings, daily huddles, and one-on-one chat sessions with employees, recognition of employees, and driving a positive work atmosphere by establishing a welcoming open door policy.
Education and Training
Bachelor of Arts: Marketing ManagementSAINT PETER'S COLLEGE － Jersey, New JerseyMarketing Management