Executive Steward Resume Example

• Delivered an exceptional level of service to each internal customer by exceeding their expecation of service.
• Reviewed inventory levels and placed monthly orders to maintain existing par levels.
• Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests during Banquet events.
• Coordinated with night cleaning crews to ensure kitchens are clean, neat and sanitized by implementing cleaning schedules and standards.
• Interviewed, hired, and supervised back of house staff.
• Ensured a safe and secure work area by ensuring Stars follow proper safety procedures.
• Set effective employee schedules that maintained coverage at peak times and minimized labor costs. Maintain labor cost to forecsated budgets.
• Maintain restaurant and banquet items, including china dishes, glassware, silverware service utensils,and special equipments. displays.
• Supervise 2 Steward Managers , 6 Supervisor and a team of 60 plus Stars in our high volume Banquet and Restaurants that gengerates F&B revenue over $50 million annually.
• Ensure expectional progress in the 7 dish room operations.
• Plan and prepare for banquet functions by having all necessary equipment clean, organized and ready at locations 3 hour prior to events.
• Maximized Stars morale and corrected performance issues according to established standards.
• Provided performance feedback and coached Stars with setting quarterly goals.
• Provide Stars with a development program for promotion.
• Developed recycling program to eliminate waste of foods and reduce cost of waste management.
• Maintain an effctive maintenance program for all dish machines by working closely with the Engineering team.
• Maintain high standards and professional values throughout the day to day Stewarding operation.

• Championed 100% guest satisfaction by providing excellent dining experience.
• Developed and maintained exceptional customer service standards.
• Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
• Counseled and disciplined staff when necessary.
• Worked closely with the chef and cooks to determine menu plans for special events or occasions.
• Carefully prepared weekly payroll to keep up with projected revenue for the week.
• Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
• Consistently obtained highest rating from the county health department.
• Scheduled and directed staff in daily work assignments to maximize productivity.
• Efficiently resolved problems or concerns to the satisfaction of all involved parties.
• Supervised a team of 15 Servers including bussers.

Reviewed inventory levels and placed monthly orders to maintain existing par levels.

•Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests during Banquet events. •Coordinated with night cleaning crews to ensure kitchens are clean, neat and sanitized by implementing cleaning schedules and standards. •Interviewed, hired, and supervised back of house staff.

•Ensured a safe and secure work area by ensuring Stars follow proper safety procedures.

•Set effective employee schedules that maintained coverage at peak times and minimized labor costs. Maintain labor cost to forecsated budgets.

•Maintain restaurant and banquet items, including china dishes, glassware, silverware service utensils, and kitchen supplies.

•Supervise 6 Steward Managers , 8 Supervisor and a team of 70 plus Stars in our high volume Banquet and Restaurants that generates F&B revenue over $60 million annually.

•Ensure expectional progress in the 9 dish room operations.

•Plan and prepare for banquet functions by having all necessary equipment clean, organized and ready at locations 3 hour prior to events.

•Maximized Stars morale and corrected performance issues according to established standards.

•Provided performance feedback and coached Stars with setting quarterly goals.

•Provide Stars with a development program for promotion.

•Maintain recycling program to eliminate waste of bottles,aluminum, cardboard and reduced cost of waste management.

•Maintain an effctive maintenance program for all dish machines by working closely with the Engineering team.

•Maintain high standards and professional values throughout the day to day Stewarding operation.

Conducted quarterly inventory levels and placed orders to maintain existing par levels.

•Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests during Banquet events. •Coordinated and Supervised night cleaning crews to ensure kitchens are clean, neat and sanitized by implementing cleaning schedules and standards.

•Interviewed, hired, and supervised back of house staff

•Ensured a safe and secure work area by ensuring employees follow proper safety procedures.

•Set effective employee schedules that maintained coverage at peak times and minimized labor costs. Maintain labor cost to forecasted budgets.

•Maintain restaurant and banquet items, including china dishes, glassware, silverware service utensils, and special equipment displays.

•Supervise 2 Steward Managers , 3 Supervisor and a team of 30 plus employees in our high volume Banquet and Restaurants that generates F&B revenue over $30 million annually

•Ensure expectional progress in the 3 dish room operations.

•Plan and prepare for banquet functions by having all necessary equipment clean, organized and ready at locations 3 hour prior to events. •Maximized employee morale and corrected performance issues according to established standards.

•Provided performance feedback and coached empoyees with setting quarterly goals.

•Provide Stars with a development program for promotion.

•Maintain recycling program to eliminate waste of bottles, aluminum, cardboard and reduced cost of waste management.

•Maintain an effctive maintenance program for all dish machines by working closely with the Engineering team.

•Maintain high standards and professional values throughout the day to day Stewarding operation.