executive secretary chief of staff resume example with 17+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Exceptionally dedicated, multi-faceted, efficient, and top-performing administrative professional with extensive experience in leadership, data analytics, technical competence, project management, and patient care and treatment. Highly skilled in delivering administrative support to ensure streamlined, accurate, and compliant operations, coordinating diverse services, and providing superior customer service. Proven ability to oversee all facets of office operations, including financial management, schedule coordination, patient communication, correspondence management, treatment planning and care administration, as well as quality management. Recognized for providing leadership and guidance to cross-functional teams, fostering cohesive culture and positive employee relations to deliver enhanced operations and employee engagement.
Education
Master of Science: Mental Health and Wellness, Expected in 2019 - GRAND CANYON UNIVERSITY - Phoenix, AZ GPA: Status -
Bachelor of Science: Health Science in Professional Development and Advanced Patient Care, Expected in 2018 - GRAND CANYON UNIVERSITY - Phoenix, AZ GPA: Status -
Professional Experience
Executive Secretary, Chief of Staff, 01/2022 - Current Department Of Veterans Affairs – Oakland, CA,
Coordinates scheduling for the Chief of Staff including set up of meetings, event coordination, calendar management, and collection of needed documents for meetings including those with VACO, VISN, Congressional offices, and other key stakeholders
Manage the routing of documents incoming/outgoing for the Executive Leadership Team (ELT) such as inquiries, Memorandums, board actions, agreements, recruitment and retention forms and other documents
Serve as the public face for the ELT greeting Veterans, Congressional representatives, staff, vendors, community partners, and other visitors
Manage the ELT telephones; answer calls, routing to correct person/department, checking voicemail, and responding to telephone calls/inquiries
Sponsor existing and onboarding VA employees and contractors for PIV badges through USAccess Program
Validate timecards for multiple TL departments to process employee paychecks
Collaborate with IT Professionals as an Automated Data Processing Application Coordinator (ADPAC) to improve the IT customer satisfaction of VAMC employees, resulting in improved Veteran satisfaction with VAMC services
As a Talent Management System (TMS) Administrator, add and edit VA employee’s records, create items, curricula, and programs, schedule training, enroll users into TMS training events, give users credit for completing training, or running reports.
Plan and coordinate logistics for small to large scale events such as special committees, boards symposia, and conferences based on meeting objectives, identify schedule/time required, and estimates resources required.
Manage procurement and contracting for the supported services.
Develop, evaluate, and modify administrative activities, organizational structure, staffing ratios and systems o maximize supported COS Services resources and fulfill the department's mission.
Manage SharePoint and LEAF sites
Apply analytical and evaluate methods and techniques to issues concerning the efficiency and effectiveness of program operations.
Advanced Medical Support Assistant, 06/2020 - 01/2022 U.S. Department Of Veterans Affairs – City, STATE,
Serves as a member of an interdisciplinary care team including primary care providers, nurses, social workers, psychologists, and psychiatrists in the Homeless Patient Aligned Care Team (HPACT) Clinic at the West Los Angeles VA Medical Center
Responsible for scheduling appointments, including interpreting, and verifying provider Return to Clinic Orders in accordance with the VHA national scheduling guidelines
Interpret and communicate requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities: Schedule, cancel, no-show appointments, and utilize the Electronic Wait List per VHA Scheduling Directives.
Develop and maintain a tracking system for follow up patient care across disciplines by scheduling consults.
Collect, scan, and update all health insurance information serving a major role in the revenue process.
Perform clinic management duties, customer service, and other duties assigned for the proper and timely treatment of patients within the interdisciplinary team model including phone answering and etiquette, printing various reports such as clinic utilization and consult/recall reports, appointment lists, and maintain the scheduling for one or more outpatient clinics.
Maintained confidential department files and records.
Office Manager/Certified Oral Surgery Assistant, 07/2005 - 06/2020 SOUTH BAY ORAL SURGERY AND DENTAL – City, STATE,
Manage all front-office duties including insurance verification, correspondence management, schedule coordination, treatment planning, and financial reconciliation
Conduct interviews for new-hire candidates
Provide consultative care and treatment of patient needs, communicating with individuals and caregivers to ensure accurate insight on procedures, medications, and continuity of care.
Implement and interpret staff and patient satisfaction surveys.
Manage equipment inventory lists and oversee the procurement of supplies and services required for office functions.
Support the administration of anesthesia and monitor vital signs under direction of physician.
Assist in bone grafting, dental implants, expose and bonds, lingual frenectomies, and multiple and single tooth oral surgeries.
Managed accurate and fully compliant AP/AR operations by documenting expenses, reconciling accounts and correcting discrepancies.
Coordinated board and committee meetings, schedules, information preparation and distribution.
Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
Identified plans and resources required to meet project goals and objectives.
Managed projects from procurement to commission.
Developed and initiated projects, managed costs, and monitored performance.
Achieved project deadlines by coordinating with contractors to manage performance.
Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
Reduced expenditures by effectively negotiating vendor and service contracts to drive savings.
Recorded expenses and maintained accounting records.
Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
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