Executive Sales Consultant Resume Example
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EXECUTIVE SALES CONSULTANT
Professional Summary
Experienced Internet Sales with over 17 years of experience in Vehicle Sales industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].
Skills
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Work History
Executive Sales Consultant, 05/2019 to 03/2020
Rainier Dodge – Olympia , WA
Rainier Dodge – Olympia , WA
- Handled numerous calls per day to address customer inquiries and concerns.
- Transported new or used purchased vehicles to customer locations.
- Monitored social media and online sources for industry trends.
- Increased customer satisfaction by resolving issues.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Maintained excellent attendance record, consistently arriving to work on time.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Worked with all types of customers to understand needs and provide customized service.
Internet Sales Manager, 07/2011 to 01/2018
Trinity Solar – Mount Lebanon , PA
Trinity Solar – Mount Lebanon , PA
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Responded to internet inquiries and phone calls in timely matter.
- Provided superior and individualized customer service.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in Internet Department.
- Listened to customer needs and desires to identify and recommend optimal products.
- Assisted customers by answering questions and fulfilling requests.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Sales Consultant, 12/2002 to 03/2010
Cedar Fair Entertainment Company – Doswell , VA
Cedar Fair Entertainment Company – Doswell , VA
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Closed over 10-12 both new and used vehicles each month
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
- Completed orders through CRM system and organized product deliveries to meet customer timetables.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Stayed knowledgeable on latest Volkswagen & Mazda innovations and technological advancements through daily, weekly and monthly training.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Responded to telephone and in-person requests for information.
- Established new customer accounts through perseverance, dedicated cold calling and exceptional service.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Provided pricing information to customers regarding specific products.
- Provided sales and customer service assistance to walk-in traffic
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Bar Manager, 09/1985 to 10/2002
Tri-Star Restaurant Group LLC – City , STATE
Tri-Star Restaurant Group LLC – City , STATE
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
- Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
- Crafted popular cocktail menu for customers preferring liquor and spirits to wine.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Checked ID cards and verified bar guests were of legal age.
- Increased profits with enhanced inventory oversight and strategic pricing adjustments.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
- Improved customer service rankings by resolving issues quickly and accurately.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Motivated and disciplined employees and implemented new mentoring program, which increased worker morale.
- Stayed up-to-date on state laws regarding alcoholic beverage services and maintained 100% compliance for inspections.
- Guaranteed optimal beverage stock by assessing monthly inventory and collaborating with owners for corrective action planning to limit expenses.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Conducted monthly inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
Education
High School Diploma: 06/1974
Rim of The World Senior High School - City, State
Rim of The World Senior High School - City, State
Private Pilot's License
Completed FAA required course.
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Resume Overview
School Attended
- Rim of The World Senior High School
Job Titles Held:
- Executive Sales Consultant
- Internet Sales Manager
- Sales Consultant
- Bar Manager
Degrees
- High School Diploma : 06/1974
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