Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Driven and resourceful Administrative professional with 10+ years of experience supporting of high-achieving Sales Managers. Track record of supporting professional needs with well-organized precision. Sophisticated and graceful in managing high-volume workloads in rapidly changing environments.
Accomplishments
2017 Top Contributor Award in Sales.
Skills
Active listening
Computer skills
Problem-solving
Customer service
Communication
Teamwork
Bilingual - Fluent in English and Spanish
Payment processing
Work History
11/2019 to 04/2020
Executive Sales AssistantTegna – Columbus, OH,
Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
Generate commission reports for Sales Director and Sales Consultant
Account reconciliation of Customer accounts
Warmly greet Customers, close on sales contracts and collect payment.
Maintained meticulous client records with SAP CRM to promote accurate invoicing and account continuity.
Schedule team teleconference meetings around Managers calendar availability.
Create and update weekly sales report for region.
04/2010 to 11/2019
Sales AssistantHom Furniture Corporate Office – Sioux City, IA,
Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
Developed strong relationships with Customers and negotiated pricing following established procedures.
Functioned as backup in areas of sales, support, and services.
Assisted customers with prompt and polite support in-person and via telephone.
Delivered high level of assistance by locating products and checking availability for reservations at other sites.
Referred customers to various services by evaluating needs and providing recommendations.
Provided pricing information to customers regarding specific products.
Created effective organizational systems for reports, agendas, contracts and records.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Processed cash and credit card payments.
Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions.
Resolved issues with delinquency and helped Customers bring their accounts current.
Routinely answered Customer questions regarding training products, options, pricing and TSA application instructions/status approval.
Assist Sales Director with travel arrangements such as booking flight tickets, hotel reservations, and setting up meetings with Customers.
Expensed Sales Director's business travel trips.
11/2007 to 02/2008
TechnicianEarnhardt Auto – Chandler, AZ,
Responsible for processing incoming probation case files from all misdemeanor courts to be transferred out of counties and also out of state through Texas Interstate Compact Agency.
Effectively maintained over 275+ cases pending transfer up to date by ensuring that each client reported monthly and abided by all conditions of probation as ruled by Court.
Duties included collecting and reviewing client's mail-in monthly reports, following up with client for any possible violations that appeared on his/her monthly report, requesting offense reports from arresting agencies of client's new offense while on probation, answering telephone calls and assisting clients to any questions or concerns as it pertained to their case.
Interview clients transferring out of state and submitting request and records to Texas Interstate Compact Agency.
Forward case files to different technicians for continued supervision once request for transfer of community supervision has been accepted or denied by receiving county/state.
Exhaust all attempts to contact clients who have absconded.
Daily interaction with court officers, out of county probation officers, client's attorneys and clients.
Use computer software such as Microsoft Excel and Microsoft Word for certain tasks and data entry.
Submit violation reports to court for motion to revoke.
08/2006 to 10/2007
Clerk - Victim Services UnitDallas County Community Supervision & Corrections – City, STATE,
Referred families to shelters, legal resources and educational programs.
Responsible for sending out victim notification letters and restitution letters which notified victim of offender's placement on probation and allowed victim to request for notification on case status and restitution claims throughout offender's probation period.
Duties included compiling all correspondence, distributing incoming mail, and inputting data such as clients' address changes and request for notification on probation case status.
Refer clients seeking help to different organizations to insure prompt resolution to obstacles that result in great experience for client.
Daily interaction with clients reporting issues related to offender such as harassment, new offenses and/or breaking no-contact order, in some instances, in which offender is ordered by Court to have no contact with victim by any means throughout his/her probation period. Also, relaying case status information and restitution payments to client.
Acted as liaison for Spanish-speaking clients and Victim Services Unit.
Education
Expected in 05/2022
Bachelor of Science: Business University of Phoenix - Tempe, AZ GPA:
Expected in 04/2006
Certificate: Legal Office Assistant Central Texas Commercial College - Dallas, TX, GPA:
Expected in 05/2005
High School Diploma: Moises E Molina High School - Dallas, TX GPA:
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