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executive sales resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

I have managed teams of 50 or more employees, skip traced, collected, sold to government contractors. What I lack in education I make up with tenacity, the ability and willingness to learn, and being adaptable to whatever situation is at hand. I have done retail collections for Honda and Nissan, government contracting sales, and non-profit sales. I feel this gives me an advantage because I am relatable across the board.

Skills
  • Sales and Market Development
  • Market Trends Understanding
  • Managed Budgets
  • Guided Surgical Instruction
  • Collections on retail and corporate accounts
  • Management
  • Public Relations
  • Multi-tasking
  • Exceeding goals and expectations
  • Upselling Expertise
  • Service Promotions
  • Expense Reporting
  • Persuasive Selling
  • Prospecting Skills
  • Lead Development
  • Project Management
  • Marketing Initiatives
  • Territory Management
  • Interpersonal and Written Communication
  • Sales Presentations
  • Opening and Closing Procedures
  • Team Member Motivation
  • Processing Payments
  • Staff Training and Motivation
  • Effective Customer Upselling
  • Customer Service
  • MS Office
  • Basic Math
  • Problem Resolution
  • Conflict Resolution
  • Computer Skills
  • PPE Use
  • 10 years in Call Center Management
Experience
11/2018 to 01/2022
Executive Sales Truteam Houston, TX,
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
  • Retained clients and obtained referrals by promptly resolving customer complaints, providing value and promoting quality.
  • Contacted current and potential clients to promote products and services.
  • Used cold calling and networking to sell products and services.
  • Cultivated strong professional relationships with industry partners and created focused campaigns to drive business development.
  • Addressed customer concerns immediately and promptly resolved issues to boost client satisfaction.
  • Procured new business continuously to generate sales and boost pipeline.
  • Collected payments and provided accurate change.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
  • Pursued and generated customer leads as well as engaged in follow up activities to gain new client accounts.
  • Answered customer questions, shared product knowledge and researched pricing and availability.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.
  • Stayed up to date on company products and services to support sales objectives.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Conferred with customers to understand needs, recommend products and solve after-sale issues.
  • Suggested products and services to match customers' stated needs and preferences.
  • Listened to customers to understand needs and refer to optimal services.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Continuously met sales goals via strategic prospecting.
09/2009 to 05/2016
Military Contract Sales Grindstone, Inc. City, STATE,
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Contacted new and existing customers to outline benefits of products.
  • Monitored customer order process and addressed customer issues.
  • Fostered relationships with customers to expand customer base and retain business.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
  • Pursued and generated customer leads as well as engaged in follow up activities to gain new client accounts.
  • Answered customer questions, shared product knowledge and researched pricing and availability.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.
06/1997 to 10/2000
Office Manager Bell Accounting City, STATE,
  • Responsible for all workings in the office.
  • Payroll
  • New Hires
  • Training
  • Balancing the ledger
  • Hold marketing meetings
  • Draft policy and proceedures
  • Negotiating contracts
10/2000 to 01/2009
Collection Executive Regional Adjustment Bureau Inc. City, STATE,
  • Reached out to customers to discuss late payments and options for remitting amounts due.
  • Oversaw and trained new employees on collection methods, documentation requirements and performance strategies.
  • Developed and improved procedures for collection of past due amounts.
  • Managed daily posting of payments to customer accounts.
  • Updated accounts with documentation of interactions and current information.
  • Completed investigations of customer accounts and payment histories.
  • Received and submitted payments and applied amounts to customer balances.
  • Reached out customers to collect outstanding payments via one-time or negotiated installment methods.
  • Completed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
  • Collaborated with legal resources and recovery teams to manage default issues.
  • Verified details of transactions, funds received and total account balances.
  • Performed research and due diligence to resolve issues.
  • Reviewed credit records to evaluate customer histories.
  • Conducted month-end balance sheet reviews and reconciled variances.
  • Effectively negotiated restructuring of loan payments.
  • Utilized prescribed scripts and friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
  • Attended training on credit management and civil court practices to maintain up-to-date knowledge.
  • Coordinated approval processes for accounts payable invoices.
Education and Training
Expected in 05/1991 to to
High School Diploma:
Horn Lake High School - Horn Lake, MS
GPA:

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Resume Overview

School Attended

  • Horn Lake High School

Job Titles Held:

  • Executive Sales
  • Military Contract Sales
  • Office Manager
  • Collection Executive

Degrees

  • High School Diploma

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